COVID testing & Rapid testing near me in New Britain, CT

I use DOCS for my primary care and they are phenomenal. The doctors there are great. The staff is phenomenal from the front desk people who really do care about their patients. They are very respectful and caring. I am a very picky person and when I tell you that I would refer DOCS to anybody, I would definitely refer them all day any day as I stated they are very caring very respectful as many places like this, I've been to staff has been horrible but here they are great. I don't have one bad thing to say continue what you guys are doing and thank you so much for being so awesome!

I was a walk in patient. As soon as I arrived, the staff gave me the information update form. When I finished filing out the form I gave back to the staff so they could update my files on the computer. It was about 15 minutes later that I was taken into an examining room where the nurse took my vital signs. She was very polite and gentle when using the various instruments. When she had finished. she notified the doctor that she had taken the vital signs and everything was in the normal range. The doctor then gathered all of the supplies and equipment that was need to do the procedure which was to clean the wax out of my ears. When he was squirting the fluid into my ear, it was somewhat more painful than it had been on previous occasions. Aside from that, the doctor did a very good job of restoring my normal hearing. YES, I would recommend this provider. This is the second time that I have been to this facility.

Everyone was extremely professional and went went above and beyond besides having to wait 13 hours to get a room upstairs but I understand stuff like that takes time everything else was great and definitely would be coming back again if I needed too thanks again for all the excellent care most hospitals aren’t nearly as nice as yours same as all the doctors and nurses and all of the staff literally everyone was nice thanks again can’t thank you enough for the quality care I got I would highly recommend this to anyone who needed the care I did thanks again

I am suffering from allergies… but didn’t know what was wrong. I was able to go online make an appointment and within a few hours I was diagnosed. I highly recommend you contact them through their website.  Second time I’ve been diagnosed here. Staff is very helpful. They are always very supportive, attentive, knowledgeable and friendly. Great atmosphere! Very professional

Overall good experience. Staff was friendly and knowledgeable.

I had to visit the clinic on a Sunday morning and received very friendly and compassionate care from all of the staff, especially Jessica Paulson P.A. There was very little wait time and I felt as though everyone genuinely cared for my wellbeing. Would recommend to anyone needing urgent care services.

The front desk staff and the other staff members were alright, but I honestly hated everything about this appointment. The doctor was absolutely the worst. The way she spoke to and treated her patients was completely unacceptable. I have never experienced anything like this from a medical provider. When people are sick, they come to the doctor for help, compassion, and understanding, not to be made to feel uncomfortable or disrespected. This was by far one of the worst experiences I have ever had with a healthcare provider. And I still have not heard back yet

Everything went smoothly.Staff was pleasant and efficient. Wait time was very short

Well I waited two hours for my telehealth call But when the dr called I got good answers. With a plan for future

Monroe office is the best! Professional, friendly and caring. The best treatment!

Great. Customer interface from all I met

The staff was friendly, thorough and helpful. I would definitely recommend this location.

There was no wait, but I had to use an app to check in, which took about 10 minutes.  So, why are there employees at the front desk, if I’m doing their job for them?  I could see the benefit of this if there were 5 people waiting to check in… but they couldn’t do my intake when I was literally the only person in the waiting room? I was pulled into the room pretty quickly, but then waiting in the exam room for about 1/2 hour.  The doctor was friendly and listened to my list of symptoms and then examined me.   Besides the check in process and wait to be seen by the doctor , everything was positive.

Visited for a COVID test. Staff is very efficient and friendly. I appreciate the service.