MultiCare Urgent Care Locations in La Grande, WA

Staff did not seem to care at all about resolving my issue.  Issue Sore throat for 2 weeks cant even sleep some nights because of the pain. they did a quick 10-15 minute step throat test and the quick one came back negative.  Asked what I wanted to do next.  I don’t know is a 97% accurate test the only thing that can be done?  That means for  every 100 patients three will be 3 diagnosed negative for strep throat when they have it.  I told them do the culture.  They kept asking me what I wanted to do.  I don’t know. I’m not the doctor.  I didn’t  know I was running the clinic. Scheduling was easy. Caring about trying to fix my issue was non existent.   Dr. didn’t even look in my throat until  to the very end when I asked her to. I’d think that is step one when I showed up is to actually see if they could see an issue.  Very lazy care. Front desk lady was awesome.

The doc and other staff were really nice but a couple things. First, once we got all the way home from appt, the doc called and asked if we could drive back because he forgot to check lungs and heart. We don’t live super far so we did, but it was pretty inconvenient and also felt really odd he just forgot these basic things. Second, he was diagnosed with a concussion but the note we were given for school was really weird and didn’t even mention concussion - just mentioned the accommodations he would need for a concussion… the school nurse was going to call for more clarification because it was written so odd - but this caused more work for everyone so not sure why it wasn’t written clearer from beginning. Other than those things it was a good experience and the doc was caring and friendly.

Went in for back injury with severe pain and over all feeling not well left in the same fashion was given muscle relaxers for pain as I explained that it wouldn't help still have tremendous pain so I feel as if it where just a waist of time still can't sleep and the pain is still intolerable only to have to wait a whole month just to be seen by specialist all the while suffering tremendously in pain the whole reason for my visit really didn't help at all

It was awful. My tonsil feels like it is going to fall out. And I am whincing everytime I swallo, and the dr. Said to come back in 7. Days. This cold is not going away on its own. I have been sick for over a week. But when he asked when “these” symptoms started, I thought he meant the unbearable swallowing, so I said the day before yesterday. Now Sunday. Is when the unbearable swapping started. He said to come back in 7 days if it gets worse. I realized he didn’t know what I meant and stopped him and said the swalling  is already unbearable  that is why I’m here. He suggest to send me home with lidocaine. I said yea because that sounds familiar but I don’t remember what it was and it was the only help he offered. Then I was told they didn’t have any…. Which by then I realized  ir was to numb pain. I don’t need that. I need something to help me get over this cold.  The dr. Never came back to say that to me. He only offered me that to get out of the room even though I’m sure he knew you were out of the supply of that, because the way he offered.  What a terrible experience.   I can’t even swallo now.

So impressed with all the staff we interacted with! The person who scheduled our appointment was efficient and friendly, as was the girl who checked us in. The medical staff was outstanding, and our issue was addressed quickly and thoroughly.

Staff was great and very empathetic to the pain I was in. They explained the treatment options well.

The PA who “treated “ me was the worst provider I have encountered in 40 years. She wouldn’t listen to my personal experience with sinus infections and resorted to lecturing me on sketchy subjective information.  She did not perform any physical exam whatsoever. I have had positive experiences at this UCC. I hope you monitor this provider for quality of care practice patterns. Not impressed and would not return for care with this PA.

I was happy with the friendliness and professionalism of the staff.And got the help I needed.

Staff was super friendly. Office was clean. The doctor didn't seem to be concerned with anything I had to say. Probably wouldn't recommend to anyone else

Our son was having some issues so we went and scheduled online. It was easy. Showed up on time and our wait was short. Staff was all super friendly.

Very easy, next day appointment. I would like to be able to talk about at least 2 issues. I was seen on Saturday and had to come back on Monday.

The first person i spoke to to get checked in was somewhat rude in the sense that it seemed like she didn’t believe me. however when it was time to be seen by the dr and finish check in, the medical assistant was amazing in that process. the medical assistant with the brown hair is great. the dr was amazing as well and made me feel heard.

Quick. With a knowledgeable Dr.

Very friendly and helpful staff. Was there for only 40 minutes and had Covid test and chest X-rays. Facility was very clean. Will come back to this location even though I live in Lakewood. Tacoma appointments were booked up for that day so I’m happy I ended up in Olympia.

Easy getting an appointment, wait time was minimal, staff very friendly and helpful. Overall a great visit. And there was after visit follow up call to see how I was feeling. Much appreciated.

Requested support for two issues, and they heard and documented it.  I told the front desk and the check-in nurse about the two issues, but the doctor only addressed one issue.   The time they allotted for support was very short for an 8 Am check-in.  I assume 30 min but doctor time was around 10 min or less I’m going on an international trip in 7 days and wanted to ensure my primary illness was addressed.  I asked questions, and the doctor said, “You have three minutes.”   I didn't get all my questions addressed and had to ask the nurse, who felt it was important and asked.   I don't know why they ignored my other issue when I addressed it twice to two staff.  I will still go back and use their services.

It was very easy to schedule an appointment same day, but once we got there and got put in the room it took forever for the provider to come.

Mary Bridge Children's Urgent Care is my favorite urgent care to go to. Convenient online scheduling, easy check-in process, fast wait times, concerns are addressed appropriately, friendly staff, and you're out in about an hour from start to finish. The only area that could be improved is if you have questions after your appointment, it's hard to get a hold of anyone, and then you don't get a call back. I highly recommend Mary Bridge Children's Urgent Care