1358 patient reviews
Verified patients have booked on Solv and had an appointment at City Bay before submitting a review.
It has always been hard to get in here, because wait times are so long, but when I broke my finger they got me in right away and took care of me so well. The X-ray techs was beyond nice and the doctor was very knowledgeable and honest when he didn’t know something…recommended a specialist. This is the best Indigo experience I’ve ever had. I’ll return here if I need an urgent care visit.
- Verified patient on 1/5
Great experience, super gracious staff all around even swamped by demand with Covid testing and dealing with high volume of walk ups like me. Being able to check my appointment waitlist status in Solv and not need to spend all day on site hoping to make the cutoff is 👍👍👍 - all healthcare appointments should be like this.
- Verified patient on 1/5
Love this place there was just a million people there so I have to wait 8 hours to get a covid test
- Verified patient on 1/5
My kids go here since they were born. Good staff and cleanliness.
Lately we need COVID testing and we get our test back very quickly.
The wait time was fairly fast too so we r happg
- Verified patient on 1/4
I had to be put on waitlist due to high volume of Covid testing but I was texted when to come it and everyone was friendly and nice.
- Verified patient on 1/4
I had to be put on waitlist due to high volume of Covid testing but I was texted when to come it and everyone was friendly and nice.
- Verified patient on 1/4
I was a walk in on the first day open after New Years - the clinic was slammed with Covid testing. I checked in and went home to receive a text to come back six hours later. I understand why the delay and was happy to go home rather than sit and wait. Interactions were all positive and professional. I recommend.
- Verified patient on 1/4
I’m a multicare employee, I did the online visit for employee exposure and went in, waited in line 10-15 minutes then front desk gal took my info and shortly after they got me right back and I was done with my swab! The only thing that made me rub my head is: why would us that are coming in with covid symptoms be mixed up with those there for a Covid test to travel? Seems silly to me, the urgent care should be for sick people not healthy people mixed with some seriously sick people!! Anyhow pretty sure it is just what it is at this point and time. Very thankful for my great quick service so I could get back home and rest! Thank you!
- Verified patient on 1/3
This clinic is always my first choice for urgent care needs. I couldn’t get an appointment for my Covid test so I was told to show up the following morning upon opening, and got registered and called when they were ready for me. Excellent system!!
- Verified patient on 1/3
I was able to get in for my Covid test same day.
- Verified patient on 1/2
I was able to get in for my Covid test same day.
- Verified patient on 1/2
48 hrs. To get a Covid test, but glad I could get in
- Verified patient on 1/2
So thankful for all the staff and their smiling faces in the midst of high patient volumes and continued Covid craziness. Thank you ok for being there so other employees like me can get tested and do my work as well!
- Verified patient on 1/2
Everything was wonderful. The staff including our doctor, Sarah, were all amazing to my kids and myself. The only downside was no soap in the bathroom.
- Verified patient on 1/2
Everything was wonderful. The staff including our doctor, Sarah, were all amazing to my kids and myself. The only downside was no soap in the bathroom.
- Verified patient on 1/2
I was a walk-in for a Covid test. The staff members were all kind and helpful. I only waited an hour and a half for my test which I consider excellent for the high demand and a Sunday.
- Verified patient on 1/2
Sarah Brainerd was amazing with myself and my children while we waiting to get our covid tests done. She talked my kids through the process and her nurse was fantastic as well
- Verified patient on 1/2
I was not able to book an appointment on line, so I had to check in early morning and then sent home to wait. It took all day, but it was just because of the incredible amount of people that wanted to get a Covid test. There service and staff was very good. Highly recommend.
- Verified patient on 1/2
The staff was amazing dealing with all the Covid 19 testing and the massive number of people visiting
- Verified patient on 1/2
My experience was pretty good. The nursing staff and doctors were lovely. The front office Consierge was super focused on the paper work side of the house that she got short with me whenI asked her what I thought was a relevant question. I don’t think she meant to be short but when a person is not feeling well, the mantra from the providers should be “people first”. What happened was that because of my symptoms, I qualified for a rapid test. She told me that I would receive my results within 24 hours. I curiously said to her “I thought this was a rapid test” and she impatiently said: “there are a lot of people ahead of you”. I felt the comment sting a bit and pushed back by saying “you did not have to be rude/short”. She then went on to explain that the Poulsbo branch only has one testing machine. Once that was explained to me, it made sense. My point is. Is that slowing down, offering eye contact, and kindly explaining that information up front would have saved me from asking what, to her, appeared to be a dumb question. It made me feel stupid - especially because there were other guests in the lobby. I am pretty certain that the other guests standing there would have liked an answer to my question. To be fair, she was really efficient and I think she was doing a good job and her best. I am merely sharing this as “coaching & learning” opportunity - as a Consierge, she is the window to your company. What the patient sees, hears, and feels at the front desk is as powerful as the care they receive behind a closed door. The young lady that helped me has it mostly right - it would help her to always remember that each person that walks through that door has a story and, they may not know Indigo’s story. It is her job to educate and put the patients at ease.
Even so, I would recommend the clinic. I realize that everyone is under a lot of stress. Thank you all for your support and help today with me and my girls.
- Verified patient on 1/1
2nd visit ...COVID-19 test for job. Great experience! Professional and courteous
- Verified patient on 1/1
The staff at the Indigo at Bonney Lake are excellent They are friendly, professional, and obviously care about their patients. I would definitely recommend this Indigo to everyone.
I came for MultiCare Covid test due to exposure, so it was a nurse only visit. She was fabulous! Wait time was short. She thoroughly explained test (new bristles on collection swab, which could— and did—cause more burning than other cotton swab).
- Verified patient on 1/1
I have gone to indigo urgent cares for years now for myself and my kids. Tonight I had the best experience at the Argonne location. The staff was the most friendly and it made the visit so pleasant. Also a specific gal at the front named Kailee was incredible! They weren't doing any more rapid covid tests for the night and she went above and beyond to squeeze mine in and even was willing to stay a few mins late to process it. I couldn't have been more grateful for her. Her kindness was fantastic and ment so much with the crazy week I've had.
- Verified patient on 12/30
The front staff were friendly and quick to check me in. I was brought back ahead of my appointment time. I only waited a few minutes for the provider. My test results were done very quickly. I appreciate all their hard work during this Pandemic!
- Verified patient on 12/30
We had a great experience with Indigo in Issaquah. The staff was very accommodating and went above and beyond expectations from an urgent care. This was our first time using this facility and would definitely come back and recommend to others. Thank you so much for taking care of us.
- Verified patient on 12/30
We did have to wait, but it was understandable due to the massive number of people seeking covid tests.
- Verified patient on 12/30
Staff was extremely friendly and professional, despite a very large workload from walk-in patients. Another location may need to be added in Gig Harbor to alleviate the patient load. (Or, this might have just been a post-holiday surge on a Monday morning.). The wait time as a walk-in patient was long (several hours), but I WAS seen the same day.
- Verified patient on 12/28
We are ages 73 & 78 & didn’t feel well. We didn’t know what to expect & was uncomfortable in our new situation, unfamiliar environment, possibility of contact with really sick folks. We had been exposed 7 days earlier to a confirmed Covid positive neighbor. It only took a minute or two - for the receptionist to put us at ease. Respectful, friendly, clearly overqualified for the position. We had done the paperwork on line, a little challenging for us “OG’s” (old guy & old gal) the medical assistant was equally as GREAT! Then the Dr. came in continuing the wonderful care & attention he detail & was so gracious. Never been to this facility or any on Christmas Eve. Of course they were swamped with all manner of health issues & took it in gracious stride. Carole & Irv ❤️🙏🏻🧑🏻🎄🎅🏻
Insurance paid the $500 for testing.
- Verified patient on 12/25
I’m really impressed. Needed a covid test and despite an overwhelming amount of people trying to get in, the system worked great. I was able to join the que and then go back home instead of having to wait. Great service.
- Verified patient on 12/24
They told me at the beginning that I may get a bill due to my insurance, but I appreciate the honesty. I was impressed with how nice the staff was. Really wish my insurance was good with them and I would come here for all urgent care needs.
10/10 would recommend to others.
- Verified patient on 12/24
Was very easy to walk in and get an appointment to be seen about 45 minutes later
- Verified patient on 12/24
I was in for a COVID test. There was a long wait, but they used the SOLV app so I was able to run errands until it was my turn. Very effective and efficient.
- Verified patient on 12/24
People wouldn’t hesitate to go to the dr if it was always like this. Of course for an urgent care top notch.
- Verified patient on 12/24
After searching 5 pharmacies for a covid home test, I stood In tearful desperation at their front doors in need of having my 10 yr old daughter tested for covid 19 on Christmas eve, they genuinely showed great compassion and kindness and squeezed her in right away for a rapid covid test. The entire stadf was caring, fast, and undersranding. Thank you Woodcreek sunrise for all your help and caring about family this holiday season, I am so thankful for you.
- Verified patient on 12/24
I loved the fact that as a walk in, I could go home and be altered when it was time to come in. All the staff were wonderful from the front desk, to our intake to our visit with the PA. Everything was explained well and any questions we had were answered throughly. Would definitely recommend this clinic.
- Verified patient on 12/24
Everyone was great from start to finish. It’s not fun taking 3 kids to the dr and everyone made it so much easier for us and we were able to leave quickly. We appreciate you all very much
- Verified patient on 12/23
This is our “go-to” urgent care place for the few times we’ve needed them, especially for circumstances where we can’t wait several weeks to see our primary care physician. For a walk-in on a late Sunday afternoon, the wait wasn’t all too bad. I personally really liked that I could check in and then go home to wait while I watched the live wait status at home until my time “in line” got closer. The staff is always friendly, informative, knowledgeable, and caring.
- Verified patient on 12/20
Squeezed us in last minute for rapid Covid testing; everyone was very friendly. They also accommodated some other last minute people and were staying late to run everything. Very much appreciated!
- Verified patient on 12/20
Wait time was much better than a previous experience at different urgent care. Was treated quickly and with care. Would recommend to anyone in the area.
- Verified patient on 12/20
Such a great place. Mia at the front was wonderful and so helpful.
Dr. Tran was flat out amazing. She really was a delight to be seen by.
She was very thoughtful and informative. All around best experience iv had at an urgent care
- Verified patient on 12/18
Kamryn Littleton and Dr. Tera were amazing! Friend responsive and so kind. My kid felt safe and cared about the entire time. Thank you
- Verified patient on 12/17
Everyone was awesome! It's the best urgent care experience I've ever had!
- Verified patient on 12/17
We had great service when we went for covid tests! Great staff and very friendly.
- Verified patient on 12/17
I just needed a covid test due to exposure and symptoms. Despite being busy, the staff was quick, professional, organized and courteous. I don’t usually fill these out, but I was impressed.
- Verified patient on 12/16
All the people were super nice and friendly. Needing a double appointment to be able to see both kids it was really helpful when I called the office they were able to get us back to back urgent care appointments. As soon as we got in the office everyone was nice and patient with both the kids and myself and all the shuffling we had to do.
- Verified patient on 12/16
All the people were super nice and friendly. Needing a double appointment to be able to see both kids it was really helpful when I called the office they were able to get us back to back urgent care appointments. As soon as we got in the office everyone was nice and patient with both the kids and myself and all the shuffling we had to do.
- Verified patient on 12/16
This is the best place to go for urgent care. You receive timely appointments, the staff are always friendly, they are knowledgeable, and respectful of your time. The ARNP was amazing, she showed care, compassion, and expertise! I felt very confident about my treatment plan!
- Verified patient on 12/15
A friendly, “we’ll be with you in just a moment”, since they were on the phones…it’s nice to be acknowledged…place is clean and the set up is sooo comfortable…I was a walk-in…filled out forms on my phone, talk about convenient! I got in quickly to see the Dr. I would definitely recommend coming to Indigo Urgent Care!
- Verified patient on 12/14
Was told I would have my son’s test results within the hour and has been over 2 hours with no results and the clinic is not answering the phone.
- Verified patient on 12/14
The nurse and the Dr were incredibly welcoming and nice. I actually enjoyed my visit to Urgent Care. They both also did a great job and were super professional.
- Verified patient on 12/14
The check in process for the walk in clinic was quick and simple. I waited in the lobby for only about 10 minutes. Once in the back the nurse was so kind and very personable! She listened and really wanted to understand what I had come in for! She offered advice to make the COVID text a little more bearable. It worked too! I then had to wait for the PA/DR. When she came in, she apologized for “my wait.” In reality it was all very quick. I came in for a test and came out with my results, for COVID and both strains of Influenza, in a very timely manner! The staff was courteous from start to finish! Thank you so much for the time and courtesy!
- Verified patient on 12/12
Today I had both my daughters come in and unfortunately we had to wait more than 2 hours. Partly because I was unaware that you can make an appointment before coming in. I have been here before and the wait time usually isn’t that long. This visit we met with Dr. Shawn, he was very kind and helpful. I did feel as though he was rushing however, I want to believe that was due to how busy it was today. Other than that, the staff is always super kind and the office is always very clean. This is our go to urgent care and we’d definitely recommend others. Thank you Team!
- Verified patient on 12/11
Today I had both my daughters come in and unfortunately we had to wait more than 2 hours. Partly because I was unaware that you can make an appointment before coming in. I have been here before and the wait time usually isn’t that long. This visit we met with Dr. Shawn, he was very kind and helpful. I did feel as though he was rushing however, I want to believe that was due to how busy it was today. Other than that, the staff is always super kind and the office is always very clean. This is our go to urgent care and we’d definitely recommend others. Thank you Team!
- Verified patient on 12/11
I broke my leg and tried to get services in several other clinics but was turned away. This clinic gave me an appt on the same day I called. All the staff was friendly, polite, and professional. They were a bit busy but good at managing walk-ins, super urgent, and appts. I highly recommend them for true urgent care needs.
- Verified patient on 12/11
The wait time was minimal and the staff was really nice. I was in and out in less than an hour which is really good for urgent care this time of year.
- Verified patient on 12/11
Always go to indigo when I need to go to urgent care or don't feel well and can't see my primary care. Cause I Diego is always friendly fast and takes great care of myself and my husband thank you
- Verified patient on 12/10
As a mom of young kids, I spend my fair share of time in clinics, all of which consistently meet my expectations. But our care at indigo on the evening of Dec. 8th was exceptional, truly exceeding all expectations for care and experience. Could I even say enjoyable!? The receptionist was friendly and prompt and our nurse was out of this world. She addressed my young son as her patient in a way that was understandable, appropriate, and comforting for him. The PA explained a clear and reasonable timeline for when to hear back from her and referred us to easily get our results online (so easy!).
- Verified patient on 12/9
I was so very thankful they could work me in to get get tested for possible UTI. I called in @ 5:30pm and they were texting my by 6:45pm to make my way to the clinic. Thank you for making it so easy with paperwork on my phone and your friendly and professional staff were very much appreciated! 👍🙌🙌🙌
- Verified patient on 12/9
Little wait time for computer work but actual test was very quick.
- Verified patient on 12/8
I won’t take my family to any other urgent care. The staff is kind, polite, attentive and they actually listen to you. Their number one goal is to help you feel better.
- Verified patient on 12/8
We had one of the best experiences we have ever had here! Friendly staff, very clean, nurse and Dr were both extremely kind and informative. I ended up asking if they had primary care there, it was that good! They do not🤣 But this is my favorite urgent care clinic ever! Highly recommend! Thank you staff at Marysville Indigo!
- Verified patient on 12/8
Everyone was friendly and got me in fast. Dean Ngo was who I saw and he was amazing.actually cared about what I had to say. I have a severe sinus infection and it was the first time I was ever given the option to do a culture to find out the exact bacteria to get the right antibiotic. That is the way it is supposed be. I had to share this because it seems hard to find drs or np etc that take the time to listen, do a thorough exam and care anymore.
- Verified patient on 12/8
Love taking my kids here! They staff is alway so nice and I feel like the legitimately listen to our concerns. Not to mention you are in and out which makes it so convenient with little ones.
- Verified patient on 12/8
Everyone was friendly and it was clean and they throughly evaluated my daughter. Highly recommended. Other Urgent Cares should follow their lead.
- Verified patient on 12/8
One of the best urgent care visits and facilities I’ve been to.
- Verified patient on 12/8
Needed to get Covid test. Walked in and was told first appointment was about 5 hours out. Checked in online. Appointment was available sooner than originally expected. Initially got into the exam room very quickly.
Then was told it would be 20-25 minutes before anyone came in. Approximately 35 minutes later someone popped their head in and said it would 5 more minutes.
10 minutes later things started moving.
All were very helpful and friendly from then on.
Much quicker than ER. Would come again in similar need.
- Verified patient on 12/3
Rapid Covid test. Was fit in immediately. Great service. Best urgent care clinic I’ve ever been to!
- Verified patient on 12/2
Great experience for urgent care. Had some questions about insurance and they were very helpful. Wait wasn’t too bad even on the weekend and everyone was friendly which really helped my 5 year old feel more comfortable
- Verified patient on 11/28
This was such an awesome first experience with indigo. The wait process was awesome, the live waitlist and the text to come back made it so easy… waiting for 2 hours with an 18 month old is horrible. All the staff was amazing, so friendly. Facility very clean and the modern decor just makes it feel clean and professional. Will hopefully not be back, but if I ever need urgent care this will 100% be my first choice .
- Verified patient on 11/28
This is my second time at indigo and it’s the only urgent care that doesn’t make me feel like a burden. Thank you :)
- Verified patient on 11/28
Clean, fast, positive attitudes from all - especially both Micas! The Micah who visited me to administer the covid test was very professional and confident. The second Micah was very friendly, personable, and professional with a great attitude and demeanor. Also supportive and helpful. Outstanding!
- Verified patient on 11/27
This was my first appointment with Indigo and I will now be making them my primary care. Next to no wait time, very friendly and knowledgeable staff. My doctor actually listened to my concerns and talked me through what to do. It’s clear that this staff actually cares about helping their patients. Especially for an urgent care, it has a great atmosphere.
Also, I couldn’t help but notice how clean the facility was, I mean spotless.
I’ve been to plenty of healthcare facilities, and this was by far the best I’ve had in years.
- Verified patient on 11/27
Dr brooks by far provided the best experience I’ve had at indigo urgent care. If possible, I would choose to see him every time. He made me feel very comfortable while talking about an uncomfortable problem. Most importantly he treated me with medicine that really worked. It’s the 2nd day now and almost all my symptoms are gone. Thanks dr brooks
- Verified patient on 11/27
As soon as we pulled up, I saw Kara walk to the front counter, wait for us to come in, greet us and got us checked in fast but was very thorough at same time.
After the appointment, Kara helped me set up “My Chart” on my phone as well as show me how to navigate it.
I thank Kara very much and the rest of the staff, not just for their professionalism but their kindness. Next time I or my family need to go to an urgent care, we will be coming back here!
- Verified patient on 11/27
This is my favorite urgent care. Great friendly staff. Usually seen very quickly.
- Verified patient on 11/26
From the person who answered the phone, to the receptionist, nurse, doctor and staff, the service was genuine, polite and professional. We have found our Urgent Care Team. Thank you!
- Verified patient on 11/26
My first experience at an Urgent Care. I was very pleased with the experience from booking online to check in and visit. Went very quickly and smoothly. Very nice staff and I really liked the PA I had. I was expecting a $95 copay so was mildly pleased that it was $45.
- Verified patient on 11/25
Roman was awesome, taking my vitals and cleaning wax from my ear and going me a Covid tby COVID test.
She is a keeper.
- Verified patient on 11/25
It was great to get a rapid Covid test in such a clean and close-to-home location. Shortly after we got home, we already knew the results! We did have to wait about an hour and a half for the test itself, which is a little rough with a cranky toddler, but we were a walk-in, so we were just glad to be able to make it work at all.
- Verified patient on 11/24
Never thought I’d say this about an urgent care visit but I gotta say this was a pleasant experience! Everyone was so polite and Doctor Pham was thorough, helpful and nice. Thank you guys! 10/10 will recommend
- Verified patient on 11/24
It was perfect! In and out quickly. Clean facilities and super friendly staff. Hopefully we do not have to but when we are in need of urgent care this is where we will go.
- Verified patient on 11/23
The nurses we had were awesome, caring and patient with both my kids. Only had to wait about 10 mins to be seen. No one made them or me, feel like we were "infected" people coming in to be seen.
- Verified patient on 11/22
The staff was friendly and they explained everything to me well. I really liked the doctor and she was reassuring with my symptoms. The wait time was reasonable with all the testing that needed to be done. I would definitely recommend it to my family and friends.
- Verified patient on 11/22
I walked in with my 8 month old and we didn’t even have a chance to sit before we were taken into the back. We were seen quickly by the provider as well.
We had a great experience with both the MA and the PA - they were both extremely friendly and gentle with my little guy. Definitely the best experience I’ve ever had at an urgent care.
- Verified patient on 11/22
Re writing my first eval to include the wait time. I had a 4:30 appt. checked in at 4:19. Was advised via text at 4.35 “my suite was ready”. Entered from my car then was told to fill out paperwork (could have been completed while I sat in the car). Another patient entered as I completed my paperwork. He was processed ahead of me and taken into a “suite”. I sat in the waiting room another 10 mins. Taken back into my “suite” and ARNP came in at 5:13. I finished appt and was leaving at 5:45.
I add this only to let people know that even an appt time, expect to wait at any “urgent care” facility. Bring your AirPods or a book. You’ll be fine.
- Verified patient on 11/22
Recommend coming here. Way better than the other urgent care in Lakeland hills.
- Verified patient on 11/21
Indigo is a brand new urgent care facility in North Gig Harbor. It is an exceptional office.
The staff was efficient and empathetic. They took care of my concerns in a professional but friendly manner.
The physical plant is refreshing. Pristine and modern.
I am a retired health care provider and was very impressed. I highly recommend them.
- Verified patient on 11/21
Very streamlined process with pre appointment. Provider gave education re Covid protocols if testing positive. Physical exam perfunctory
- Verified patient on 11/20
This was my first time visiting this location. Everyone I encountered was very pleasant. It was interesting to see their name badges identify them with hotel staff titles. Everything from an ambassador to a concierge. LOL. They were able to see me and take care of my needs rather quickly, considering how many people walked in to be seen this morning. If I need urgent care again, I would definitely co.e here.
- Verified patient on 11/19
The care was adequate however I was disappointed that ALL three walk ins at 8 am opening were taken before myself with an 8 am appointment and before the lady next to me who had an 8:15 appointment. Why do you bother offering scheduled appointments if you do not honor them?
- Verified patient on 11/19
I got there too early. The Solv app does not work. I had to re-enter all my information every single time to check where I was on the list for service. Once inside the young man who met us at the door and performed the blood pressure, heat rate etc. was fantastic, as was the doctor on call who checked our respiration etc. Both were knowledgeable, kind, competent and fast. We took the test to comply with reduced isolation/ quarantine. It was a Vacation re-entry Covid test.
- Verified patient on 11/19
I got right in and had my test results before I even got home. They are all so kind and very professional.
- Verified patient on 11/18
I was slightly irritated that I had to go get a covid test but everyone there made the whole process quick and easy
- Verified patient on 11/18
I was slightly irritated that I had to go get a covid test but everyone there made the whole process quick and easy
- Verified patient on 11/18
Great staff who provide excellent care! Way to talk my child through their covid test Tamara! You helped him relax and even giggle through it!
- Verified patient on 11/18
Staff was welcoming & friendly. Care was excellent and the location clean. The only low grade was my wait time 90+ minutes and I was the first in line and 1 appointment ahead of me. That was frustrating. Other than that, terrific! My second time to an Indigo urgent care and very positive experiences.
- Verified patient on 11/18
Close to home for urgent care. Very clean and modern. Nice staff. Very impressed.
- Verified patient on 11/18
I went in for a Covid test and got both the test and results in less than an hour.
- Verified patient on 11/17
I went in for a Covid test and got both the test and results in less than an hour.
- Verified patient on 11/17
From the very moment one steps into Indigos Urgent Care in MV one feels cared for and already on the road to healing! Dr. Marshal and his MA Geraldine and the lovely lady at the front desk (could not see her name) made me feel my concerns mattered and went the extra mile to make sure there was nothing missed in the diagnosis. Thank you! I was especially blown away when Dr. Marshal remembered me and our conversation about my daughter from a previous visit 7 months earlier! How wonderful he must make every patient feel! He is an epitome of a true healer!
- Verified patient on 11/17
The staff was helpful with my kiddo to get the necessary information and vitals from him.
- Verified patient on 11/17
This was our first time visiting as we are from out of state. I was extremely impressed with how smoothly it runs and the staff are amazingly friendly and helpful. They did a thorough exam and talked everything over in layman’s terms. I highly recommend using this urgent care in Tumwater if in need of care.
- Verified patient on 11/16
Had covid test went great
- Verified patient on 11/16
Had covid test went great
- Verified patient on 11/16
My family and I come to urgent care when we can’t get in to see our regular dr. We have never had a problem getting in. The staff is above friendly and proficient at their jobs and extremely helpful at all they do.
- Verified patient on 11/16
Great options then seeing your pcp.. taken myself and kid there multiple times.
- Verified patient on 11/16
Honestly amazing. The staff were so kind and patient. Desire, I know I spelled her name wrong, was so amazing! I had to get blood work and she did it so smooth and painless. Easiest blood draw I have ever had.
- Verified patient on 11/16
This was overall a great urgent care experience. I really appreciated the online tracking of your own wait time- very time efficient and patient conscious. The staff were all great, professional and kept safety in mind the entire time.
- Verified patient on 11/16
Very pleasant experience for me and my grandson.
We did a walk in , so the wait was a bit longer than expected . But as expected .
He needed a rapid Covid test , and the nurse was very gentle with the test.
She was surprised she actually got a smile out of him.
- Verified patient on 11/15
I have always been hesitant about using urgent care but this particular site is amazing! Felt like a regular doctors office. Only reason I gave 4 stars for wait time was because…there was a wait. But it wasn’t too long. I would happily continue to visit this one in the future!
- Verified patient on 11/15
Staff was very friendly and thoughtful regarding my urgent care need. They were able to see me as soon as possible on a Friday evening. I was seen fairly quickly as a walk-in.
- Verified patient on 11/15
Everyone was very nice. We walked right in for our covid test. We were grateful they were open on the weekend since we were anxious to know the results.
- Verified patient on 11/15
Everyone was very nice. We walked right in for our covid test. We were grateful they were open on the weekend since we were anxious to know the results.
- Verified patient on 11/15
Very friendly staff, was a walk in they put me on a wait list, I waited in my car, once they call me to come in I was seen within 10 minutes
- Verified patient on 11/14
Great staff and wonderful facility! Quick check in for walk-in, everyone was professional, competent and caring! Definitely recommend this place.
- Verified patient on 11/14
Efficient, professional and kind. This is my “go to” for urgent care.
- Verified patient on 11/14
I would recommend this Indigo Urgent Care Clinic to anyone! Always friendly and professional, always clean, and medical practitioners are thorough and kind.
- Verified patient on 11/14
The staff were all pretty friendly. Adric was our doctor, and he was great with the kids (a baby and a toddler). He let the baby play with the ear light thing to get a little more comfortable with the exam. He was very polite, listened well, and gave us options in the care process.
- Verified patient on 11/13
It was great, the best urgent care I’ve been to.
- Verified patient on 11/12
This was my first time visit. The initial check in only took a short time and about 20 minutes to be seen . Both the assistant and the RN were very professional explaining all the various tests they were running. They were careful to check to ensure that my insurance would cover the rapid test. In and out in about an hour!
COVID test
- Verified patient on 11/11
Only 8 minute wait time when I walked in at 8 a.m. Was done with exam and X-ray in 45 minutes. Very friendly professional staff. Haven’t been to an urgent care in 20 years. Was pleasantly surprised by how easy and helpful it was. Thanks so much.
- Verified patient on 11/11
I truly appreciate the kindness from beginning to end! Dr Mica Crisp was very friendly and reassuring. He also took time to ask me questions and listen to my answers and past history. I recommend this urgent care to anyone! Even at the almost end of the work day he was friendly and warm. Thank you Mica!
- Verified patient on 11/11
This boat was not a good experience-:( I went to see a practitioner but the front desk ask me to fill up an application which made it to be only COVID test, she should have explained to me first. She just assumed. I am healthcare worker my self, I would like to tell her not to assume ask your patients what they want and what they are here for. Now they are going to charge me 2x because her miscommunication, It would be nice if she explain things better and not assume, when I ask her she told just fill it then after I went to the room they told me they are only going to Do a COViD swap I said no I came here to see a Dr or practitioner, I want them to check my throat. Anyways the MA went back fix something and got me a nurse practitioner and did a throat swap too but when I ask her to write a Dr note for work since I can’t go back before my COVID result is back she told me thats she can’t because she didn’t see me for covid, I don’t understand she can see it they just swapped me right there. The MA also said it is going to consider as 2 visits and they will charge me 2x. It was a bad experience but the MA was wonderful though.
- Verified patient on 11/10
Everyone was really friendly. The tech that took my blood was really fast and left little bruising.
- Verified patient on 11/9
First visit (walk-in), nice facility, staff were all very friendly.
- Verified patient on 11/9
This was my first time going to an urgent care, but the staff was very friendly and it didn’t take more than an hour before I was out of there.
- Verified patient on 11/8
Everything was lovely! The nurse was great; super friendly and very careful when testing. Hardly felt the stick up my nose. The doctor went above and beyond considering I was only there for a covid test. Even the receptionist was wonderful! The only suggestion I have is that when you send the text to check in online you should mention that you can go on inside and don't need to wait in your car. I sat there for 15 minutes waiting for a call that never came. The receptionist didn't even know I had checked in. So who was that check in for anyway? Otherwise, great experience and you'll get more business from me.
- Verified patient on 11/8
I was not sure what to expect, bringing in my coughing/wheezing/temp running 11 year old during a pandemic. I had her wait in the car while I checked in and there was a line literally out the door. Glad I had made an appointment. Upon seeing the line I was super worried about being rushed out, or having to wait a super long time.
Our appointment was at 3:30, we were checked in around four. From there everything just got better.
The staff was very friendly, kind, and sensitive to a sick, scared, little girl. They offered us a drink and we’re very nice. The nurse who took vitals was amazing, and very good with my daughter. She was gentle when administering the covid test, and very patient.
The doctor came in and actually understood I was letting my girl answer the questions, and she asked my daughter them after that. I can’t answer all the questions, I’m not the one sick. The doctor took the time to be kind, patient, and more patient. She told us her thoughts and took the time to draw a diagram so my little girl could understand. She answered all seven million questions Katie had, and then asked me if I had any. The provider gave me a suggest plan and made sure I was okay with. Including what tests, why, what she saw and heard, and times on about how long each would take.
We left with a COVID free little girl with a nasty case of bronchitis. The little girl left happy because the doctors office gave her hot chocolate, and was nice.
We were there two hours, but it was time well spent and would have been much longer at an ER with out the care we received from indigo.
- Verified patient on 11/8
There was a long wait, however staff was out front about it and gave the option to notify via text when they where ready to see me which made it really convenient.
Staff was really polite, always kept me inform of every step. Really kind and kids friendly too.
In addition they where super helpful assisting the pharmacy with my prescription.
Thank you very much for such a great experience, such a human care and kindness. Every single person at indigo gave a stupendous service to both my son and I.
- Verified patient on 11/8
I couldn’t ask for a better urgent care. We drive 45 minutes just to be seen at Indigo. They are THE best!
- Verified patient on 11/8
Indigo in Lake Stevens is the best walk in. Today they outdid themselves. I was in a room before I had a chance to sit down and they got me in and out in record time.
- Verified patient on 11/7
Came in for a covid test. Had to wait a little longer than I’d like, but got back and the staff was helpful.
- Verified patient on 11/7
We trust Woodcreek for all our kid’s needs. Been going there for years and will go as long as we can. Talented staff and top notch care.
- Verified patient on 11/7
Been here twice for walki-in care for my son to get covid tested. Every time it's a seamless process and everyone is so nice. Love it here!
- Verified patient on 11/6
The physician assistant was very knowledgeable and helpful. I highly recommend this facility for urgent care needs.
- Verified patient on 11/4
We brought our daughter in for a sports physical. Check in with simple and her appointment went very quick.
- Verified patient on 11/3
We are on vacation & my husband developed a sinus infection. Found Indigo online. We didn’t have an appointment & had to wait about two hours to be seen but care & employees were great. We felt well taken care of.
- Verified patient on 11/2
We were seen right away. Our provider, Annie, was absolutely wonderful. She made sure to take extra precaution in testing my daughter to rule out some sicknesses. Overall the appointment went well and helped to ease my concerns.
- Verified patient on 11/2
We were seen right away, and the staff was friendly. The physician and medical assistant went out of their way to help my 9-year-old feel comfortable and understand the tests. Overall it was a very positive urgent care experience!
- Verified patient on 11/2
Overall ok experience. waited for an hour and when I received the text to check in, I still had to wait 20 more minutes before I was called back.
I was told I would receive an email or text so I can receive test results and I haven't.
Doctor was knowledgeable, respectful and courteous, however seemed in a rush.
It is a nice system to have via phone notification so I'm not waiting in the wait room for over an hour however it can be improved more by calling patients in when the staff is ready for them.
- Verified patient on 11/1
The staff did a great job of taking care of me! I will definitely return when I have urgent care needs.
- Verified patient on 10/31
First time at Indigo Urgent Care and was very impressed. The front desk staff was so efficient and friendly. The wait time was good and the nurse and doctor were super friendly and personable. I felt listened to and taken care of. I would definitely recommend Indigo.
- Verified patient on 10/31
If I have any urgent medical needs, this will be the Urgent Care I choose from now on. The staff was amazing, the wait was short (on a Friday afternoon) and the Dr. was super kind and attentive. I really was pleased with the visit. Thank you!
- Verified patient on 10/30
We're visiting from Vermont and suddenly my husband needed to see a doctor. He wàs able to get in right away, they allayed our fears and we were able to move on with our vacation knowing we weren't passing germs on to our kids Thank you Indigo!
- Verified patient on 10/29
I really appreciated the speed of which we were seen. It was a relief to get in and get treated quickly during this time and I really appreciate that! Staff could use training on approach with young children especially when administering tests to anxious children.
- Verified patient on 10/29
I wouldn’t recommend because it’s a blood drawing facility. I recommend places that are fun and entertaining. Not exactly blood draws.
- Verified patient on 10/29
I got the tests done and I'm satisfied.
- Verified patient on 10/29
I was injured and had to come in with my young son in tow. The staff was amazing with him. They let him "help" take care of me, talked with him like a "big boy", and gave him lots of stickers. I was originally concerned about bringing my young hyper kid in with me, but now I see I had nothing to worry about. Good job!
- Verified patient on 10/28
Indigo Urgent Care is right down the street and do convenient. The staff is very friendly and helpful. My daughter had an ear infection and once she was seen it was quick and easy to get her prescription and go to the pharmacy.
- Verified patient on 10/27
Always a wonderful experience when visiting Woodcreek Urgent Care.
Thank you
- Verified patient on 10/27
Staff was very nice and professional. Especially the medically assistant that took my blood pressure and gave me a Covid test. He was very kind. Check in process was good.
- Verified patient on 10/27
Staff was very friendly professional and showed compassion
But it was a long wait I had made an appointment but they are a very busy office
Think Multicare needs more urgent cares on south hill
- Verified patient on 10/26
I scheduled an appointment for a COVID-19 test, and Ed able to get right in. Staff was AMAZING AND WONDERFUL AND HELPFUL. I’m so happy that they are an option for care. Dr. Marcy was AWESOME
- Verified patient on 10/26
This was only the second time I have needed to come to Urgent Care due to an emergency. Both times have been excellent! Everyone is friendly, really concerned and very professional. They make going in for medical help "welcoming" instead of being worried. Full confidence in the entire medical staff and I received excellent care!!
- Verified patient on 10/26
The only issue was the length of time it took overall for my Covid test. Because of walk ins I had a longer wait than I expected
- Verified patient on 10/25
Always a great experience at this location. Very quick, job done, with very friendly staff. I will continue to go to this location for my kids, when there pediatrician is off duty.
- Verified patient on 10/24
I went to the clinic with symptoms of covid. The staff were able to see me and I got the rapid result so fast. Great experience and negative test for covid.
- Verified patient on 10/23
We love this urgent care, so quick and helpful!
- Verified patient on 10/23
This was my first time going to indigo. I went there for a Covid test. They took me in faster than expected and they were very kind. The doctor was very thorough, as well as his pleasant bedside manner.
I’m not sick very often but when I am I will drive to 5 miles to indigo
- Verified patient on 10/23
The staff was very welcoming and nice. The facility was clean and impressive. Probably the best urgent care experience I have had. We made an appointment and we’re in and out in 20 minutes!
- Verified patient on 10/23
I have been here several times and always get excellent care. Staff are friendly and efficient. Lamont is very professional and kind. This is my go to place for urgent care.
- Verified patient on 10/22
Very clean, Friendly staff, and hardly any wait time! I would recommend this place to anybody that needs urgent care.
- Verified patient on 10/22
Indigo is our absolute favorite urgent care to go to. Always treat us well and they don’t make us feel stupid. Great attitudes and in and out. Thank you!
- Verified patient on 10/22
The ladies at the front desk today were great. The nurse who did our Covid test put my son at ease, was friendly and funny. From one Multicare employee to your staff, WAY TO GO!
- Verified patient on 10/21
This is by far the best urgent care I’ve ever been to. All the staff is caring and fast. The Dr treats you like a human being and is efficient at his job.
- Verified patient on 10/21
Much better experience compared to the competitor urgent care in town.
- Verified patient on 10/20
This should be the model for urgent care offices.
- Verified patient on 10/20
The staff were very sweet. Offered something to drink, helped my kiddos and I feel comfortable and cared for. They do have long wait times, so if you are walking in you might have to wait an hour to three hours.
- Verified patient on 10/20
The staff were very friendly and courteous. Even though the wait time was about three hours once I received the text and arrived at the urgent care facility it was very quick. Well done.
- Verified patient on 10/19
It was great to find a walk in covid test, especially backed up with a care provider to tell us what to do next because we'd been exposed.
- Verified patient on 10/19
Very friendly, prompt and professional. Gave my kid apple juice and stickers. 10/10 would recommend.
- Verified patient on 10/19
Came for a covid test, the test was very quick. Staff was very nice
- Verified patient on 10/19
We didn’t have an appointment for a covid test so we took our chances as a walk-in. We were in and out in less than 45mins. Friendly staff and a very clean facility.
- Verified patient on 10/19
We didn’t have an appointment for a covid test so we took our chances as a walk-in. We were in and out in less than 45mins. Friendly staff and a very clean facility.
- Verified patient on 10/19
Super friendly, helpful, competent. Great staff, great business. My son needed a covid test, helped get tested and logged in to see results. Ended up hitting some roadblocks to logging in but Halimo never gave up and went out of the way to please. Really, she put so much effort into helping me and didn’t give up until she figured out the issue. Thank you Halimo!
- Verified patient on 10/19
Besides the long wait we had a good experience, everyone was very friendly and helpful. Still waiting on test results however..
- Verified patient on 10/18
Katrina was amazing - she took care with our needs to be thorough and problem solve with us and address our concerns given our family history. One of our most comprehensive urgent care visits anywhere ever - I would highly recommend.
- Verified patient on 10/18
First time there. I would definitely Recommend to friends and plan on going in the future for urgent care.
- Verified patient on 10/18
I was a walk-in, so of course there was going to be a wait time, but the staff was very up-front about that, and friendly! My care was excellent, and it was a relief to feel heard by everyone. I don’t have insurance, so the pricing was extremely reasonable! Really appreciate this place, and I’d definitely recommend anyone needing urgent care to go to Indigo!
- Verified patient on 10/17
This is my favorite minor emergency now. Very friendly staff, very clean clinic, very good with the kids.
- Verified patient on 10/17
Wow! I never knew that an Urgent Care could be so friendly, clean and professional. The whole system (I made appt the prior day) was easy to make appt, fill out necessary forms and confirm. The nurses and doctor were awesome, friendly, made you feel comfortable, and were 100% there for you. They printed out a complete patient visit log, great to receive because I get home and forget a detail and it's there for me to refer to. They never made you feel rushed, they offered us water, coffee or tea if we like, such a great feeling to have a place to go and know you are treated with such care.
When we arrived the waiting area is nice, lots of space and extremely clean. Only one nurse/receptionist checking people in. She was very friendly and helpful. The line was not but 3 of us but it started getting busier and the receptionist knew who was next after asking people to have a sit and they would be with you. I got the "Manager1" to check us in and she was the only one we encountered that wasn't the friendlyist, she seemed stressed or showing her authority title. Not the best people skills with patients and her coworkers. Opposite of everyone else there: rushed, impatient and not pleasant.
Definitely if the need is there we will come back for a check up. Already passed your information off to 2 family members to come in and get checked. Thank you so much 💓.
- Verified patient on 10/16
It was great as usual. The doctor remembered me from last time. That was nice. She ran an extra test because I was concerned about Covid and flu. She treated me like a person, not just a body. The other people were equally good. I like this place! My wait was short enough that I didn’t even have time to sit down.
- Verified patient on 10/16
This is my favorite place to get care! Super quick when I make an appointment online. Staff is great. Not place to go when I need urgent care
- Verified patient on 10/15
Friendly welcome when I entered. Nurse was very personable when she checked me in. The nurse that gave my test was friendly
- Verified patient on 10/15
In a word, fabulous! I had a head wound and was triaged and serviced immediately. Awesome friendly, efficient staff. PA Gerry was great!
I highly recommend Indigo Urgent Care.
- Verified patient on 10/15
Wonderful caring staff. It was a bit of a wait, but not bad considering. Nursing staff was efficient and quickly got me set up to see the doctor. He explained what I could expect. X-ray tech was very considerate of my pain. I would definitely recommend this urgent care.
- Verified patient on 10/14
I needed a same day rapid Covid test. They were able to see me. The wait wasn’t long, and the staff was very friendly. Very nice, new facility. Had a call with my results less than a half hour after I left.
- Verified patient on 10/13
The wait time was no fault of there’s…it’s urgent care and my daughter needed a rapid covid test. We had a 2 hour wait but we were told that ahead of time. Happy with the staff, facility and the results!
- Verified patient on 10/13
First time using this urgent care. Very nice, clean and even though I had to come back a couple hours later for an appointment, there was no wait time. Also did pre check in on my phone.
- Verified patient on 10/12
I am so impressed with this Urgent Care! The check in was easy and the patient care coordinator was warm and friendly. My wait time was short, the nursing staff was very attentive and Dr. Bethel was excellent. The best urgent care experience I’ve ever had.
- Verified patient on 10/11
Just came up for Covid test, the wait wasn’t too bad. We were walk in. Friendly people.
- Verified patient on 10/11
Best covid test ever
- Verified patient on 10/11
Best covid test ever
- Verified patient on 10/11
Cindy Tonya and Emily were so welcoming and kind to my son and I! Thank you Lake Stevens Indigo, we will forever come back here for our urgent care needs!
- Verified patient on 10/10
The staff was amazing!!! Kind, compassionate and attentive. I would recommend Indigo Bonney Lake Urgent Care without reservation.
The wait was long, but were we able to wait at home and monitor our status in line.
- Verified patient on 10/10
Never knew I could make an appointment at urgent care! It’ll be my go to spot now.
- Verified patient on 10/9
I don’t know why you needed To do all that other testing since I was just in for a Covid test.
- Verified patient on 10/9
I had blood work done this morning and the Phlebotomist ,Edward,is always so nice. Never feel the needle go in and he’s always willing to comfort and make you feel comfortable. The office staff is always so pleasant.
- Verified patient on 10/9
This was, as far as urgent care visits go, an excellent facility with friendly and knowledgable staff all around, low wait times, and an overall great experience.
- Verified patient on 10/8
I was told I needed to be tested because of a coworker testing positive. I have no symptoms. The CEERT for Multicare determined that testing was not necessary. I didn’t like waiting for 2 hours just to find that out!! However, the front office staff are awesome, top notch!!!!
- Verified patient on 10/8
Came in quick notice and they were able to get me in for a COVID test, place is nice and the people were real down to earth people.
- Verified patient on 10/7
Very nice staff from check in to discharge. I had an appointment at 12:30 and was seen on time and felt very cared for! Indigo is my favorite Urgent care!
- Verified patient on 10/6
Nurse was absolutely amazing and understanding. My son is not the easiest when it comes to tests🤣
- Verified patient on 10/6
Everyone was very friendly and patient. The facility was very clean as well. I would recommend Indigo Urgent care to friends and family!
- Verified patient on 10/4
We had a wonderful experience. Prim and Alicia were great. Thanks a lot for taking care of my kiddo.
- Verified patient on 10/3
We absolutely adore James. He is a wonderful provider, he always takes time to really listen to what I have to say about my kids. He remembers us And I am just so incredibly thankful that he is there almost every time we need him. The nurse also today it was wonderful and patient with my son who is just not having it when we got there. But she was totally kind and took her time while he worked through his little fit.
- Verified patient on 10/3
My 8yo son needed to be tested for Covid. The staff went above and beyond to make sure that he was happy, comfortable and understood everything happening. Love this Indigo.
- Verified patient on 10/3
I had never heard of Indigo Urgent Care until yesterday.
What a huge, pleasant surprise! From check in to walking out of the clinic, I have never had a better healthcare experience; especially on an emergency basis.
Everyone from check-in to check-out under/promised & over/delivered - an unknown concept in today’s busy work place and especially in medicine!
I am very, very impressed & happy with the care I received.
- Verified patient on 10/3
The doctor and all of his staff members were professional and caring. I recommend this site highly! They gave me peace of mind when I was worried about my health by ensuring I could get tested the same day and resume activities with my family as well as return to work.
- Verified patient on 10/3
First time using an urgent care facility. Very satisfied with care.
- Verified patient on 10/2
This Indigo in the valley was excellent! Searched high and low trying to get a Covid test and this was the only place in all of Spokane that could make it happen. Excellent medical assistant and excellent PA.
- Verified patient on 10/2
This Indigo in the valley was excellent! Searched high and low trying to get a Covid test and this was the only place in all of Spokane that could make it happen. Excellent medical assistant and excellent PA.
- Verified patient on 10/2
The star was very friendly. I showed up just before noon with a painfully ear infection. They let me know they couldn’t see me till 4:30 so I went home , came back at 4:30 and they got me right in. Would have made more sense if I had called first but that was my bad.
Once I was checked in they took me right to a room and offered me a drink while I waited for the doctor. The doctor came in a short time later and diagnosed my issuer, got me a prescription and sent me on my way.
They were quick and professional and friendly. Exactly what I needed from a urgent care provider.
- Verified patient on 10/2
Staff was great and so helpful. I had a sinus infection and was having a coughing attack. The provider was so helpful and concerned. Great bedside manner.
- Verified patient on 10/2
I went in for a Covid test after having caught a fever. The staff was quick and efficient! Anthony was really kind and funny, which helped me be less nervous. All around amazing visit.
- Verified patient on 10/1
I love how friendly and understanding the staff are at this location. I appreciate the Solv app and I wouldn’t take my kids anywhere else.
- Verified patient on 9/30
They were able to get us in same day for a Covid test…no other place could! Very friendly too!
- Verified patient on 9/30
Went to the lab for blood work. Everyone was polite & professional. Efficient and quick service, out in less than 30 minutes.
- Verified patient on 9/30
Once again, on very short notice, I was treated with kindness and respect. From the receptionist who quickly and efficiently made my visit the best to the young lady who took my blood pressure
and made me feel at ease, I say thank you. The doctor listened to me, set me up with a specialist and made me understand my course of treatment.
- Verified patient on 9/29
Had to get a Sports Physical for my nephew who is visiting for a year. It could not have gone more smoothly. Friendly, helpful staff, courteous doctor, and wonderful location. It was easy to get an appointment and easier estilo to get the paperwork done. Would DEFINITELY recommend!
- Verified patient on 9/29
thanks for offering a rapid covid test.
- Verified patient on 9/29
thanks for offering a rapid covid test.
- Verified patient on 9/29
I have had to be Covid tested twice as I am high risk as is my husband who had Covid. I was treated with respect. All my questions were answered. I had to go a second time as my first test was negative 4 days after my husband’s positive. The clinic, for the second time performed a rapid test with results positive, giving me the knowledge to isolate. My wait was short as a walk in at 8:30 am. This clinic gives full information on Covid, is respectful and available for walk ins depending on the hour as their booked appointments are full daily. I would not hesitate to go there.
- Verified patient on 9/29
This was the best experience I have ever had in a urgent care everyone was so kind and ready to help with whatever I needed. They got me on a waiting list so I didn’t have to wait in the waiting area the whole time but honestly would be more then happy to wait that long any time
- Verified patient on 9/29
By far the best urgent care I’ve ever been to. Great with kids. Super fast. Clean office and bathrooms.
- Verified patient on 9/29
By far the best urgent care I’ve ever been to. Great with kids. Super fast. Clean office and bathrooms.
- Verified patient on 9/29
This was the first time I have been there. I took my ex-husband to get a covid test as the care facility would not test him as he didn't have the right kind of insurance. However, he is already a part of the multi-care system so all of his medical information was on file. The staff and Dr. were awesome. Jim was really pleased with the service.
- Verified patient on 9/28
I expected to have a long wait and stress out with waiting in the wait room, but it was the beat experience in an urgent care I’ve ever had. We got a room within minutes and the nurses and staff were extremely nice and efficient. We were in and out within 25 minutes with accurate results and what to do to care for our son. He ultimately had an ear infection stemming from a cold/flu.
- Verified patient on 9/27
A great quick and easy option for necessary testing. Friendly and informative from beginning to end.
- Verified patient on 9/26
I needed a COVID test on a Sunday morning and was so glad Indigo was there. I went in as a walk-in and got the test. The entire staff was friendly and professional.
- Verified patient on 9/26
I needed a COVID test on a Sunday morning and was so glad Indigo was there. I went in as a walk-in and got the test. The entire staff was friendly and professional.
- Verified patient on 9/26
This was a great experience. The facility was clean and comfortable. Staff was awesome and friendly. All of this helped to make a stressful visit (urgent care) more relaxing. Thank you to everyone - what a great experience.
- Verified patient on 9/26
first time visit. Brought my kids for their sports physical. Wait time was very minimal. They started the process as soon as we got there. Scheduling was very convenient as they were able to see us on the weekend!!! Service was excellent!!!
- Verified patient on 9/26
Very convenient and easy place for Covid testing. I booked my appointment online a day in advance, and was impressed how easy it was from start to finish.
- Verified patient on 9/26
I came for a Covid test and it went very well. From today I plan to make them my first stop emergency care. No more driving 20 miles to Madigan.
- Verified patient on 9/26
I came for a Covid test and it went very well. From today I plan to make them my first stop emergency care. No more driving 20 miles to Madigan.
- Verified patient on 9/26
I appreciate the convenience of having this urgent care center. My provider was very professional, attentive to our questions and personable. I do wonder though if patient information that is requested during check in could be gathered in a different way; it can be embarrassing to provide a name, date of birth, reason for visit and other info with other patients in the waiting area.
- Verified patient on 9/25
Everyone was friendly. Erin, ARNP, paid attention to my concerns and discussed the diagnosis and treatment thoroughly.
I was a walk-in. Very short wait time. Waiting and exam rooms very clean.
- Verified patient on 9/25
I love taking my kids here, it’s so clean, fast, nice atmosphere, the staff is always very professional and great with kids and communication.
I was even offered a beverage while waiting area. I never have to wait too long. And all my test results and visit information is on My Charts, which is super convenient.
- Verified patient on 9/25
Best urgent care facility and staff!
- Verified patient on 9/25
I needed a Covid test. Easy, download the app solv, make an appointment, they text you. Every staff member was exceedingly kind. The person at the front desk, Jordan, was remarkable. She handled multiple phone calls, walk-ins, appointments, other staff, all with efficiency and grace. People called and came in that Indigo couldn't help, she referred every person to a facility that could, with address and other info. She is a very rare find. Plus, I was negative! Thank you.
- Verified patient on 9/25
Everyone was very helpful and caring. Facility was clean and inviting. Thank you for making my kids feel safe and comfortable.
- Verified patient on 9/24
My family and I have been to Indigo Urgent Care several times now and we’ve always had a great experience. Short wait times, friendly staff and convenient hours. We won’t go anywhere else for a walk-in clinic. Highly recommend!
- Verified patient on 9/24
A great experience overall!! Convenient location, quick and simple check-in, friendly communication from the front desk to the physician. Clean waiting room, spotless exam rooms… I almost felt disrespectful having my toddler cry in the waiting room because of how peaceful and nice it was. Thankful for accessibility to quick imaging services, even for a toddler. If you can use Indigo Urgent Care over a regular urgent care or hospital….do it!!!
- Verified patient on 9/24
Everyone at Indigo (Tacoma) was great! From the staff to the provider. Very clean facility and the wait was about an hour and I was seen right away. My concerns were addressed and I’m happy I stopped by this urgent care. I highly recommend this clinic.
- Verified patient on 9/24
The nurse was so friendly and extremely helpful. I had been trying to getting a covid test and had spent hours the night before online trying to find a rapid test and it was a nightmare navigating also the online sites. I told her how worried I was because I took care of an elderly lady and had family with serious health problems. I had to have an answer quickly. She really listened to me. And she talked to the provider. The provider was also very nice and listened to me. They did the test and got it thru quickly. The nurse also explained how to setup a my account to receive test rusults in. I checked last night and the results were already there and I was negative for covid. I am so grateful for the kindness and concern I was shown. Thank you so much.
- Verified patient on 9/24
As a walk in for a non contagious issue. I received great service by all staff from front counter receptionist, nurse, tests, the Dr. after lab work. I was out the door, with the proper prescription sent to my pharmacy. Just after a day in a half, I’m feeling well. I will though take the full prescription.
- Verified patient on 9/24
I was able to schedule a Covid test short notice and all of the staff at the Meridian location were amazing
- Verified patient on 9/23
I was able to schedule a Covid test short notice and all of the staff at the Meridian location were amazing
- Verified patient on 9/23
This is a wonderful urgent care! The staff is very warm and friendly. The nurses and doctors seem like they genuinely care. It's a wonderful location and I would recommend in a heartbeat.
- Verified patient on 9/22
Thanks for the great service under difficult circumstances Appointment was walk in. Medicare take care of $. Yes highly. About half hour. Check in was good. No appointment
- Verified patient on 9/22
I had a great experience in the lab. Blood was drawn on the first stick which is not my usual.
- Verified patient on 9/22
It went very smoothly. My doctor answered all my questions and her assistant did my Covid test very gentle. The last time I did my testing my nose bled all over the place and this time I barely felt it.
- Verified patient on 9/22
The friendliest urgent Care I've ever been to. I was even offered something to drink which included hot water or tea or hot chocolate! I declined but it made me think if I had children how nice that would be for the kids. after being in a car accident the last thing I wanted to do was to go to urgent care, so it was nice that the visit was so friendly and efficient.
- Verified patient on 9/22
Polite staff, good experience, love the rapid PCR machine, quick test results mean my household can go back to normal activities tomorrow instead of quarantining for days.
- Verified patient on 9/22
I had an appointment which made for minimal wait time. Staff were very kind and facilities were clean! Would recommend and use again if need an urgent care facility!!
- Verified patient on 9/21
This is my favorite place to get urgent care. So nice. So helpful.
- Verified patient on 9/21
The doctor Jamie, I believe was great. Personable and zeroed in nicely on the key issues of my chief complaint. The person who took my blood needs a review on her technique. After placing the needle in the vain she didn't stabilize her hand holding the needle causing continual pain and slow emission of blood. After 2 viles gave up on right arm and after unsuccessful attempt on left arm had Dr Jamie do it and then there was no pain and no problem obtaining the last vile of blood.
- Verified patient on 9/20
Walk in wait time was good (~45 min). Was able to wait in the car and receive a text when a room was ready.
- Verified patient on 9/19
It was my first time going to Indigo, the staff at the Burien location were very welcoming and got very good service. I will definitely recommend it for urgent care.
- Verified patient on 9/19
Everyone was so kind and caring. Took time to listen to my concerns without rushing. Very attentive to your needs.
Friendly Smiling Faces.
Check in was fast along with waiting for doctor to give you results of exam. I would highly recommend Indigo Urgent Care.
- Verified patient on 9/19
The wait time for e COVID test was a little crazy but we came on a Saturday afternoon too. Otherwise it was a very good experience!
- Verified patient on 9/18
The wait time for e COVID test was a little crazy but we came on a Saturday afternoon too. Otherwise it was a very good experience!
- Verified patient on 9/18
Great urgent care service and staff.
Check-in was convenient.
- Verified patient on 9/18
quick urgent care. get you in and out!
- Verified patient on 9/18
Oh my goodness I cannot say enough good things about indigo. They are my go to for all my urgent care needs. I love how friendly and helpful they are! They actually help!
- Verified patient on 9/18
Wait time ended up being an hour shorter than I was quoted and once checked in I was immediately taken back and my vitals were taken and I was offered water or tea. The provider was in to see me within 5 minutes and was very friendly and to the point. Less than 20 minutes in the building. Will be using this clinic as my regular walk in.
- Verified patient on 9/18
My 3 year did well here getting her Covid test!
- Verified patient on 9/17
My 3 year did well here getting her Covid test!
- Verified patient on 9/17
Went in for COVID test. Good experience; professional, positive, helpful staff. Thanks!
- Verified patient on 9/17
I brought my two year old in today for a cough. She was really nervous but Nurse Julie helped her so much. She had an amazing bedside with her and treated my child with so much care and love. She even helped her pick out frozen stickers and made her feel better after her test. Thank you so much nurse Julie!
- Verified patient on 9/17
Wait time went a bit longer then expected because of an emergency walk in. However we were informed every step of the way what was going on and we were treated amazingly the whole time. Everyone was very helpful. The staff was wonderful with my daughter and explained the test they were doing and made her feel as comfortable as possible.
- Verified patient on 9/17
Janett was awesome. Super friendly and very professional.
I’m a PCP in the organization and was seen for some symptoms that presented a few days after a diagnostic colonoscopy. Dr. Marshall was the urgent care physician who saw me, and was very approachable, caring, and very smart. He gave clear rationale for his thoughts and clear instructions for strict follow up.
As a provider, I know all of these the potential problems that may explain my symptoms, but it was reassuring to have him objectively provide his evaluation. I’d be very comfortable sending my own patients and family here for acute complaints knowing that Dr. Marshall would take excellent care of them.
- Verified patient on 9/17
My covid test results did not come through at the lab at Deaconess so I was sent to Indigo. Michelle took care of me and she was absolutely awesome. She was relentless in fixing the problem and I really appreciate it
- Verified patient on 9/17
COVID Test for Travel to Canada
- Verified patient on 9/17
I chose this facility since it was close to my job. I was surprised with the great speedy service. Facility was clean and everyone was nice and friendly. I would recommend this location for any urgent care needs.
- Verified patient on 9/16
We had our Covid 19 test done. It was done in a timely manner and back within a half hour. I have used Indigo before and have had wonderful experiences.
- Verified patient on 9/16
Nicest urgent care I’ve ever been to! I will be using them from now on! The staff was super friendly and helpful!
- Verified patient on 9/16
This is the urgent care center we always go to. They are very friendly and helpful there. The doctors are very straight forward and very detailed with info. My daughter also prefers this office over any other.
- Verified patient on 9/15
Was excellent, minus the long wait - 1 hour. Four people came in after me and got seen before me. I was a walk-in (didn't know you could make an appointment). I'm guessing those four people had appointments? Or maybe their needs were more urgent? Would be nice if the Liberty Lake office had a bigger, more obvious sign saying it's (temporarily?) closed. I got my mask on, walked to the door and saw the tiny sign saying it was closed.
- Verified patient on 9/15
This may have now become my place to go for urgent care.
- Verified patient on 9/15
My son was so comfortable with the staff that he kicked back, laid down and joked with them, some thing you don’t see when an anxious kid is being tested for Covid!
Online booking
- Verified patient on 9/15
I love it here for just about everything. It’s clean, it’s fast, staff is already sweet & my kids are comfortable there.
- Verified patient on 9/15
They provide wonderful care. Only disappointment was the outcome. I tested positive for COVID even after having had both vaccinations. It was so busy- I was #23 on the list to be tested. Finally got in at 5:30.
- Verified patient on 9/13
I really appreciated the call 📞 nlune from the doctor so i could get tested. Thank You!
- Verified patient on 9/13
All 5 people I interacted with were very kind and caring. From the ladies that was at the front desk to the people in back that checked me in, gave me the test, and disgust it with me. Thank you, all
- Verified patient on 9/12
Overwhelming. Kind and courteous staff, fast service, comprehensive assessment, clear explanations. Erin Beverley and her support staff are gems -- every one. Best urgent care experience I have ever had -- by far. Much more than are five stars in every case.
John hall, 9/10/***
- Verified patient on 9/11
I called this morning to hopefully be squeezed in as a walk in, however the receptionist was very rude and unhelpful when I described my 11 month old baby’s symptoms. My baby was inconsolable since last night and I was desperate to be seen because I suspected an ear infection. The receptionist insisted I could not be seen and was not sympathetic or apologetic. If you are urgent care, walk ins should be allowed…appointments are not always predictable if something is URGENT. I called mary bridge urgent care in OLYMPIA and they were more than happy to accommodate me WITHOUT a scheduled appointment and the receptionist was extremely helpful, friendly and reassuring…he was diagnosed with a double ear infection. You all have great providers but your front desk/receptionist are UNPROFESSIONAL and rude.
- Verified patient on 9/11
Legit have never had a better experience with an urgent care. Even though there were 16 people ahead of me I barely waited at all. I got in right away, the gentlemen who helped me was incredible (can’t remember his name.) He had tattoos on his arm. He made me feel very comfortable and was awesome! Keep people like him around and these surveys will continue to be good! And then Erin the ARNP came in and cut right to the chase which I love! We got what I needed and I was on my way! I’m so grateful for this experience as I have had some awful ones with urgent cares. These indigos are WAY better! Keep up the amazing work y’all!
- Verified patient on 9/11
The entire staff were wonderful, helpful, quick and efficient. The clinic was very clean and the doctor was great! I’m so glad I found a urgent care that I have full confidence in.
- Verified patient on 9/11
Needed covid testing. Got me right in for test. I was a walk in. Everyone I talked too was super friendly and professional. Can’t thank them enough! 10 out of 10 in every category.
- Verified patient on 9/11
Needed covid testing. Got me right in for test. I was a walk in. Everyone I talked too was super friendly and professional. Can’t thank them enough! 10 out of 10 in every category.
- Verified patient on 9/11
A quick visit for a COVID-19 test for travel efficiently done.
- Verified patient on 9/11
I found this clinic after a frustrating search for urgent care. As a tourist who had just arrived in Seattle it was a pleasant surprise to find a clean, friendly and competent place. Took a test , saw the doctor, got a prescription in a nearby pharmacy and felt already a lot better!
Much appreciated!
- Verified patient on 9/10
This was the fastest care to get our covid test I would recommend this place over the other 3 that I looked into. We were in and out within an hour. Staff was very friendly and helpful.
- Verified patient on 9/10
This was the fastest care to get our covid test I would recommend this place over the other 3 that I looked into. We were in and out within an hour. Staff was very friendly and helpful.
- Verified patient on 9/10
They did a great job and tried to be as quick as possible as I was having fasting blood work done.
- Verified patient on 9/10
I love this place. They are so awesome with people. They are great with talking to kids about what is happening and what we can do about it. My Jake really like this place.
- Verified patient on 9/10
The process of being seen was seamless and convenient, considering covid. The staff were so friendly and easy to talk and share information with and Dr. Nordling was perfectly personable, knowledgeable and understanding. She eased my fears and handled my situation as a caring doctor would. Best urgent care experience ever!
- Verified patient on 9/9
My son needed a sports physical. Indigo was able to get him in quickly. The team was so friendly and professional. The office was clean. We will definely go back when a need arises.
- Verified patient on 9/7
Very friendly staff, provider was great finally hit the nail on the head , was able to get right to the root of my problem by actually listening to me and made a plan for my future care(as someone on the spectrum the level of communication/ understanding was outstanding as it is usually very hard for me to talk at times) . Already feeling the best I have in years , cant believe I got such great service and spot on treatment from an urgent care .
- Verified patient on 9/6
This seems to be such a stressful time and the team at Ruston were fantastic! Professional and kind. I won’t go to any other urgent care ever.
- Verified patient on 9/6
Came in for a COVID-19 test for travel. Appointment time was 4:00 pm We were out the door at 4:05!
- Verified patient on 9/5
They were very busy with lots of Covid tests. They handled it the best they could. Staff was professional and friendly.
- Verified patient on 9/5
Great facility! Staff were very friendly, not much of a wait. My test results could be a bit faster though.
- Verified patient on 9/4
I’m very glad I was directed to this urgent care facility. All my questions and concerns were answered in a friendly easy to understand manner.
- Verified patient on 9/4
I utilized the online e visit and needed testing. Came in and was given a scheduled time to come back. It was super quick and easy, everyone was great.
- Verified patient on 9/2
I visited this location for a work related Covid test. The staff were absolutely wonderful. They were friendly and caring.
- Verified patient on 9/2
Staff is always very helpful and friendly! Been in a few times for covid testing and they make everything fast and easy.
- Verified patient on 9/2
Very friendly and professional! Great with the kids:)
- Verified patient on 9/1
First time experience at this Indigo urgent care and it’s by far by favorite! Things are slower but we are also in a pandemic! Thankful for the staff and would forsure recommend this location!
- Verified patient on 9/1
Everyone from the receptionist, the medical assistant, the x-ray tech and my husband's doctor were all so nice, friendly and compassionate.
I would not hesitate to bring my husband in for future urgent care. I highly recommend Indigo. My husband was also very pleased with his care today. Thank you all so much!
- Verified patient on 8/31
As always, fantastic experience doing a Covid test on my 4 yr old. The staff is so good with kids !!
- Verified patient on 8/31
I always go to Compunet for my blood work. Efficient. Short wait.
- Verified patient on 8/30
I had expected the waiting time is long and put my name in the waiting list. The receptionist was courteous and got me in within a couple hours instead of the 5 hours wait time. They were thorough and tested me for strep throat and COVID, which I’m glad that both tests were negative. Overall, I’m happy with the service.
- Verified patient on 8/30
Very long wait for a covid test.
- Verified patient on 8/30
Very long wait for a covid test.
- Verified patient on 8/30
I have used other urgent cares in the past, and indigo was the best! I would highly recommend to others! Thank you for the excellent care.
- Verified patient on 8/30
Everyone was friendly and care I will tell my friends and family about this awesome urgent Care ❤️❤️
- Verified patient on 8/30
Trying to get a COVID test other places has been a nightmare for me
I called here, talked to a friendly person, got a time to come
The wait was a little long but a got the test and I’m very happy
The staff here are wonderful
- Verified patient on 8/29
The Bonney Lake clinic is always wonderful and never full. The few times I’ve been there they’ve been extremely friendly and have seen myself or my kid right away.
I’ve booked online and done walk-in.
- Verified patient on 8/29
We tried to visit yesterday but no one was answering the phone and when we arrived at the facility, the wait time was 3+ hours. We made an appointment for this morning, which was quick and easy to do online. They were severely understaffed but worked as quickly as they could to get us into a room and tested within our appointment time. The staff were very friendly and patient, which put our nerves at ease. We will definitely come back again!
- Verified patient on 8/28
Haven't been here other than a year ago...the staff was still friendly as I remember. Went in for covid testing. And nurse I has was super sweet and didn't go fishing for my brain. Aka wasn't painful as my other test have been in the past. No wait in line. All around five stars for this team here.
- Verified patient on 8/28
Haven't been here other than a year ago...the staff was still friendly as I remember. Went in for covid testing. And nurse I has was super sweet and didn't go fishing for my brain. Aka wasn't painful as my other test have been in the past. No wait in line. All around five stars for this team here.
- Verified patient on 8/28
I love doctor Tam and all of the nurses who helped me. Alicia at the front counter was so friendly and courteous and my covid test was taken from me with the most utmost care.
- Verified patient on 8/28
I am from out of state visiting. I googled urgent care facilities near me after contacting my insurance company. I made my choice by ratings. The staff was very friendly and professional. The facility was kept and clean. I would highly recommend this facility for urgent care medical needs.
- Verified patient on 8/27
I had an online appt. Within an hour it was responded to and I had my diagnosis. Recommend COVID Test. Clear explanation and directions. Arrived at Indigo to get test there was a line of 8 people. The receptionist at the desk was very professional, cheerful and moved thru the line quickly. All the people were waiting and despite being sick and standing in line everyone was kind and helpful to each other. Once I was helped I waited 10 min. Received my COVID Test from a cheerful and professional medical asst. A great experience considering the challenging times we are all in. Thank you for being there and giving such great care to the community.
- Verified patient on 8/27
I had blood drawn and thought the health care worker could have been more gentle with the needle. My arm is sore. Never had someone stick me so hard. Other than that she had a nice personality.
- Verified patient on 8/27
Your getting much better at service for covid test for travel the website is working better now. Thank you for the quick response
- Verified patient on 8/27
Michelle and Rebecca were incredible! With how busy urgent cares have been, and the stress of covid in general, it was refreshing to have such amazing staff. We always visit the Spokane Valley location for our medical concerns and I recommend to my friends and family. Thank you guys 💖
- Verified patient on 8/26
The technician who took my blood work was awesome. Didn’t fell the needle at all.
- Verified patient on 8/25
Fastest COVID-19 test this side of the Mississippi! Todd is the man.
- Verified patient on 8/25
Staff was friendly and professional. Walked in for testing no appointment, walked out an hour later. Had an excellent cup of coffee there too.
- Verified patient on 8/25
I came in for Covid testing and it was a smooth, quick visit. I recommend an appointment instead of walk in. I am grateful for the clinic. No waiting and I was even late!
- Verified patient on 8/25
After searching for a place to take my girls in for sports physical exams, this place came through. Walked in and was immediately put on the walk in list. Came back at the time given. The gentleman at the front desk really knows how to interact with patients. Very nice guy. Then the doctor came in and she was down to earth cool. We had a really good laugh and my girls got their physical exams and went home happy. I recommend this site than the other sites.
- Verified patient on 8/25
Came for a Covid test. All of the staff were amazing and professional. The NP who saw me was knowledgeable and friendly with excellent bedside manner.
- Verified patient on 8/22
Aside from a 2.5 hr wait time, check in staff was attentive & quick, nurse was warm & friendly. Staff were accommodating to person who accompanied the injured person & care was expert! Great x-rays & great doctor! Doc was thorough, concise & lighthearted at the same time. Quite pleasant! A great experience. A grade above where we wouldve normally gone - Ridgetops urgent care in Silverdale! So, thank you!
- Verified patient on 8/22
They went above and above beyond to accommodate us. Flight crew needing COVID test for commercial flt into Japan.
They were amazing and especially during end of day and lots of people comming im. Can’t say enough how kind and accommodating they all were.Thank you
Thank you Thank you…. You are the best❤️
- Verified patient on 8/22
The experience at the Bellevue indigo clinic to get a rapid Covid test was great. I got the results at my appointment. The check-in process was simple. I was taken right back to the waiting area. Nicolas the Medical Assistant was fantastic! He was personable and very professional. I would highly recommend indigo to others.
- Verified patient on 8/22
The experience at the Bellevue indigo clinic to get a rapid Covid test was great. I got the results at my appointment. The check-in process was simple. I was taken right back to the waiting area. Nicolas the Medical Assistant was fantastic! He was personable and very professional. I would highly recommend indigo to others.
- Verified patient on 8/22
This is the only urgent care we use. Great people!
- Verified patient on 8/21
Overall, a very positive experience. Online check-in made it efficient & simple. Slight delay back-up due to only one care team available. Dr. Leo Canonizado’s care team was very good & effective. Dr. Leo’s was very professional & comprehensive. Yes, would highly recommend the Indigo Urgent Care Clinic. Job well done! #staysafe; #stayhealthy!
- Verified patient on 8/21
I got the fastest results to my Covid test here. Thank you!
- Verified patient on 8/21
I needed a COVID test and unfortunately had to wait a long time to get on as it was very busy today. All was easy, friendly, and professional.
- Verified patient on 8/20
Everything was great until the Doctor started telling me about neighbors that are “racist, science deniers”
We were just there for a sports physical. I felt it was in very poor taste. Left shaking my head.
- Verified patient on 8/20
It was a busy day at Indigo Urgent Care but Staff was great !! They text me about 20 min before they were ready to see me . So I didn’t have to wait long in office
Definitely go to Indigo again .
- Verified patient on 8/20
My kiddo was nervous about getting a covid test and Victor was awesome. Explained the process, was as gentle as he could be and was very kind.
- Verified patient on 8/20
The doctor listened to our concerns & worked with us to get test we needed. We really appreciate it.
- Verified patient on 8/19
Would have preferred a choice of whether or not you share my test results with the County.
- Verified patient on 8/19
Quick but thorough physical
- Verified patient on 8/19
MA was great. Went in for a covid test and she was so gentle.
- Verified patient on 8/18
MA was great. Went in for a covid test and she was so gentle.
- Verified patient on 8/18
We walked in and didn’t have an appt. they were also booked for walk-ins n had a waiting list. But Mari helped us out and she was awesome. My son had to have a physical by the next day in order for him to play football. Mari and her team was so courteous to everyone that walked in and didn’t have appt. the Doctor that saw my son was very good as well as her medical assistant. Awesome job Mari and team thank you for squeezing us in on ur busy schedule.
- Verified patient on 8/18
Dr. Jerry was amazing. Very nice and comforting. His nurse was also! Front test ladies extremely friendly and patient!!!
- Verified patient on 8/16
Made appointment for 10 am. Was not placed in a room until 10:40 am. Not seen until about 11:15 am. Not bad considering it was urgent care.
Dr care was outstanding. Friendly, good bedside manner. Support staff was also top notch. Location in Poulsbo was very clean.
Odd that we are allowed to wait in the waiting area and not in our cars.
- Verified patient on 8/16
Fairly quick and easy covid test. Staff was great.
- Verified patient on 8/15
These folks were 100% caring, kind, thorough, professional, respectful, clean, and careful. They appear fully knowledgeable, and I will go here again if I need to. They will be my first choice for an urgent care place.
- Verified patient on 8/15
Super quick and friendly. Wish all urgent cares were like this one.
- Verified patient on 8/14
Rainier Avenue, Seattle, 8/13/21 COVID test
The woman at the front desk did her administrative work quickly. The nurse Mariam was very pleasant and very efficient. The Dr was also friendly and explained things well. I was quite impressed with your service.
Thank you
Carl Torgerson
- Verified patient on 8/14
We have been to Maple Valley Indigo Urgent Care twice, and both times we received excellent care. Everyone is friendly, helpful and respectful, and we would not hesitate to recommend it.
- Verified patient on 8/14
Urgent Care Center very efficient!
Whoever designed the “Get in line” system is hrilliant.
- Verified patient on 8/13
Only there for a covid test but was impressed with the facilities and staff.
- Verified patient on 8/13
Only there for a covid test but was impressed with the facilities and staff.
- Verified patient on 8/13
I was there for an covid test first of all. I arrived at 4 as a waitlist walk in, with was ok. I want on when I saw 4 ppl and one family go ahead of me when they arrived after me. The staff kept pulling names to pull to the back and one of them literally picked up my card, looked at it, put it back in the pile and grab another persons card in front of my face. At this time it has been an HR since I arrived.
I asked a staff member how do the figure who comes back first? She said, “well normally we take care of the visions with appointments first then side walk ins between.” So I told her, indigo needs a better system because it was really rude what happened in front of my face and to me. You need to get TWO baskets that are labeled “appointments” “walk-ins”, so the customer doesn’t feel neglected or rejected waiting their turn. If you do that then the client be less stressed.
Please get a new system
- Verified patient on 8/13
Wonderful. The receptionist was very kind and apologized for the wait. Our nurse was extremely friendly & knowledgeable which greatly benefited both the doctor & myself. The doctor gave solid advice & answered some questions I had concerning my COVID-19 test. This urgent care is way better than the one I visited earlier in the week.
- Verified patient on 8/13
Easy and quick access to set up appointments. Friendly staff. Process for Covid testing quick & stress free!
- Verified patient on 8/13
Honestly one of the most pleasant urgent cares I have been to. It being a smaller facility really gave them time to make me feel welcome. However, despite the amazing services and cleanliness, we must talk about that music. It’s trash, there are children present and a song about lifting up a skirt. Select a different loop in my opinion.
- Verified patient on 8/12
If you need urgent care, perfect place to go. Overwhelmed by efficiency and kindness!
- Verified patient on 8/12
Great service, it's why I come to this urgent care every time even though the St. James place one is closer to me. I never received great service there like I do at the point Ruston urgent care
- Verified patient on 8/12
I was fit in as a walk in and the staff was amazing. They were quick, efficient, and addressed all of my concerns.
- Verified patient on 8/12
I am a Canadian citizen that travels almost every week and i need to get a covid test to get back. This week was particularly difficult as i could not find a testing site. I got lucky and found this urgent care clinic but it was very difficult to book an appointment on my own. Holly was a life saver!!! If i come back in this area, i will surely use that clinic again just because of the fact that i was well treated
- Verified patient on 8/12
I was a walk-in. Even then the wsit time was minimal.
- Verified patient on 8/11
Walked in to do a Covid test today to exposure and symptoms.
Staff was friendly, knowledgeable and a pleasure all around.
- Verified patient on 8/11
I went to get a Skin TB Test for a new job. I got there at 8AM and was seen at 8:30AM. It was easy in and out.
- Verified patient on 8/11
I would give them 10 stars if it was an option! Kristin and Dr Singh were the best - they did much more than the minimum, they went above and beyond for sure. Although they were at capacity for rapid COVID-19 tests, they squeezed me in - much appreciated.
- Verified patient on 8/11
Thanks to the team for seeing me and for processing the test so quickly.
- Verified patient on 8/10
I was a “walk in”and had to wait but very friendly yet professional staff. Grateful for their service.
- Verified patient on 8/10
Everyone was so kind to me. I was very emotional because I didn’t feel good at all and they were just so kind to me. Especially because my husband and son tested positive for Covid-19 and I most likely had it too. Thank you for your compassion, I really appreciate it.
- Verified patient on 8/9
Every time I have been to this location, I have had the best care. The medical staff is always friendly and caring. The facility is very clean. I always recommend this location if someone needs urgent care. They are just wonderful!
- Verified patient on 8/9
Molly the MA was great on the phone to tell us when to come down for the least amount of wait time.
They were able to get us in to see the PA within 15 minutes!
The PA, Erica Brajcich was compassionate, personable and knowledgeable. She ordered 2 rapid tests and was very reassuring and competent!
Thank you for caring for my daughter today!
- Verified patient on 8/8
My three kids & I were walk-ins, We were given an expected time frame & the ladies were spot on, on top of the back log they had.. They got us in quickly, we made each other laugh under the circumstances why we were there & did everything they needed to do to be professional & to care for our needs. Very appreciative of tonight’s staff..
- Verified patient on 8/8
It was a great experience. They said it would be at least an hour wait because I was a walk in. It was much less wait time than that. I was not surprised how long it took either. But everyone was really nice and friendly.
- Verified patient on 8/7
not only got my test done, but showed me how to get it covered by my employer.
- Verified patient on 8/7
Not a free testing site but everyone was amazing
- Verified patient on 8/7
Made an appt for a covid test, and the staff was very friendly. Being apprehensive of getting the test, they were very gentle and made sure it was as good of as an experience as possible. The wait times were not bad at all, and they were prompt with the care. Will definitely use Indigo for future medical needs.
- Verified patient on 8/6
Great experience overall. Would be much better if we could schedule all appointments online. Also, I’m not sure why it was necessary to see a PA for a COVID test. Hopefully there aren’t unnecessary charges for that.
- Verified patient on 8/6
They are excellent they always take care of myself and my kids and have lots of patience never in a hurry never act like you’re just a number they treat you like a person
- Verified patient on 8/6
I waited for over an hour expecting to get a rapid test and was not informed that the machine was broken and it would be a regular test until the end of my visit.
- Verified patient on 8/5
Very nice walk in clinic to meet quick medical needs
- Verified patient on 8/5
My primary provider is with Multi are, North shore clinic. I called them Monday afternoon looking for a test recommendation. They didn't mention you. Also my home test is from Multicare. Seems the left hand doesn't know what the right hand is doing??
- Verified patient on 8/5
My daughter needed a COVID test and Indigo was amazing from the easy booking to the friendliness of the staff and gorgeous remodel of the Shoreline location. The one issue I had, is that your system knew my daughter was only 16–but never said that a parent would need to accompany her to the apt. We live 5 min away—so this worked out.
- Verified patient on 8/4
In and out quickly. Staff was friendly and professional. Facility was clean. Will use for urgent care issues in the future for sure.
- Verified patient on 8/3
Wasnt sure I was finished after getting covid test. Had to wait a while until provider came in.
- Verified patient on 8/2
The only negative was waiting for my covid test results it should have been registered in hours but wasent and every time I called no one would help me , it's a scary thing and then it have to wait so long for the results is horriable.
- Verified patient on 8/2
Great urgent care clinic! I arrived before they opened and was their first walk in of the day- they saw me immediately, were kind and capable, xrayed my foot gave me a boot and a referral to orthopedic specialist which I was able to book right away. 10/10
- Verified patient on 7/30
The training MA and the person training her were very nice, no issues with them. My issue is with Dr. Rajpreet K Tiwana. She completely ignored my concerns and didn't listen to me at all. Also the MA ordered a covid test and swabbed me for it and then the Dr cancelled it. I felt uncared for and doctors like her are the reason I never go to the doctor.
- Verified patient on 7/29
We had the most amazing experience getting my 8 and 5 year old covid tested! The MA and front desk (both I think we’re Sarah’s) we’re beyond helpful and friendly!
- Verified patient on 7/29
We had the most amazing experience getting my 8 and 5 year old covid tested! The MA and front desk (both I think we’re Sarah’s) we’re beyond helpful and friendly!
- Verified patient on 7/29
Booking the appointment was easy, I did not have to wait a long time and the nurse and doctor were in right away. The doctor looked at all possibilities with my child and got her taken care of. Fastest Urgent care visit ever.
- Verified patient on 7/29
My online consultant accidentally ordered the wrong covid test, and the staff were super helpful in ordering me a new test. Thanks to Clay, PA-C for ordering the test, and Bima and Mariam for the admin and testing work.
- Verified patient on 7/29
Although the wait time was expectedly long (as per usual urgent care facilities), we were able to go & get other things done while waiting and then they texted us when our place was coming in time-which is awesome! Inside it looks bright, clean and inviting. Everyone was kind and bedside manner from the physician was great with my son. Overall a great place (and it doesn’t hurt that its close by us & next to starbucks ;)
- Verified patient on 7/28
This place has been great there was basically no wait time they got me riding I didn’t have much of a wait to see the ARNP provider she was very caring and very knowledgeable I will choose this urgent care each time
- Verified patient on 7/21
Lamont was very professional and caring. He took the time to listen. He remembered me from my last visit several.monyts ago when. Sara the medical assistant also was wonderful. I feel very confident when I visit this urgent care.
- Verified patient on 7/20
Sky helped me understand what the process was for getting a COVID test and helped me schedule an appointment. Michelle, the nurse, had great bedside manners and was very personable. She clearly explained the process of collecting the sample and what it would feel like. Really great experience!
- Verified patient on 7/18
Stafff was very friendly and quick to offer assistance as I had difficulty walking from my car. Check-in was just as quick and I was ushered immediately into a clinic room with little wait time to talk to the doctor. The medical care was very professional and done in a pleasant and friendly manner. This was a most satisfying experience for me and would choose this urgent care again.
- Verified patient on 7/18
Dr. Marshall and all of the care team were so wonderful with my 3 kids. I would definitely recommend Indigo UC (Maple Valley).
- Verified patient on 7/18
Staff was fantastic! I got blood on the floors and they were so understanding. The staff was very caring,
- Verified patient on 7/16
Paula
Mekenna
Reception very friendly
Double check phone# masks distort #they did not confirm #so when they sent text I never recieved it.
Patient came in with covid symptoms for covid testing. Had her sign to be treated and hippa…didn’t clean the electronic pen. There was some cleaning of counter and electronic pen an hour or so later.
Some Music was not family friendly.
Morgan and teresa were great as well
- Verified patient on 7/14
The wait was a bit long but that’s in any other urgent care. Friendly employees professional and respectful
- Verified patient on 7/14
Very helpful service. They were great with my 10 year old and made him comfortable with the tests and care
- Verified patient on 7/14
I was extremely impressed from the front desk, to the nurse/MA to the Dr., everyone was welcoming and thorough. Very good 1st experience and we will come back when we need urgent care services. Thank you
- Verified patient on 7/13
Check in was prompt but I was asked that I need to pay deductible additionally along with my copay but when we clarified with insurance they said I didn’t have to pay it. So only clarifying insurance coverage was the issue. But the consultation from physician, tests, results from tests, prescription etc, everything was really great compared to my visits to other urgent care centers
- Verified patient on 7/12
I am happy with this indigo urgent care
- Verified patient on 7/12
Best urgent care around. Went in and saw a doctor and got two test within an hour. Great care.
- Verified patient on 7/11
Coming into a new place is a little nerve wracking to say the least however my experience at Indigo urgent care was outstanding. I was seen quickly and everyone did an exceptional job. Thank you
- Verified patient on 7/10
I'm from out of town and this urgent care was amazing! Very clean, professional, friendly, helpful and quick!
- Verified patient on 7/10
Wait time was a bit longer than projected, but I had the option to be called or texted when my spot came up. I came back in to check on my status about 30 min after the estimated time. Very few customers walked in.
My actual appt I was blown away in the best way. Zero pain getting a covid test, best bedside manner I’ve experienced during any medical appt.
- Verified patient on 7/9
Excellent nursing staff and dr. Felt very comfortable there with my special needs kiddo. Appointment was quick and to the point. Didnt have to wait at all. Excellent service
- Verified patient on 7/8
They took such good care of my kiddo. He said after we left, those doctors were nice!
- Verified patient on 7/8
That place was amazing, and I’m so happy, that doctor Charity something fixed me. She gave me prescriptions for an inhaler, Nasonex and cough suppressant beads. I used all this yesterday afternoon through this morning, and this morning I pretty much feel completely NORMAL. Thank you SO much. Thank God I went there! I couldn’t even make an in person appointment with my regular doctor because I said I had a cough, and I have been fully vaccinated for COVID, and my COVID test I just took came out negative. Thank God that urgent care was there because I’m about to go out of town, and I would have been hacking and coughing on the airplane and miserable on my vacation. She even gave me a post-dated written prescription to take on my trip for an antibiotic should my illness get worse while out of town, but I think I’m good. Thank you!
- Verified patient on 7/7
You actually made going in for a Covid test a lot more pleasant than I expected. You have Sunshine in your staff. Left with a smile.
- Verified patient on 7/6
100%fastest I've ever been seen at a urgent care
- Verified patient on 7/6
I did the intake online for a travel COVID test and discussed with the individual going to the Olympia location on July 4th for the test. When I went this it was closed. I had to call around to find out the Lacey location was open. I understand that it is the holiday and location can close I just think you could have told me in advance, when it was discussed.
- Verified patient on 7/4
Today I am very happy with my visit to Indigo Bothell. The staffs are wonderful at there. Jessica Wang, ARNP did a very thorough physical assessment and patiently answered all my questions. Michelle and Amandeep offered warm blanket and drinks. I definitely will recommend Indigo to anyone!
- Verified patient on 7/3
The best urgent care experience I’ve ever had.
- Verified patient on 7/3
I had an urgent issue and Jordan, Chris and the doctor were personable, quick and courteous. I am traveling and I needed urgent care. So glad I called Indigo
- Verified patient on 7/2
top-notch. this provider clearly seeks to raise the bar of urgent care and is succeeding. best urgent care i’ve experienced! :-)
- Verified patient on 6/30
Perfect experience. Quick, wonderful staff, great with kids
- Verified patient on 6/30
Micah explained my testing and performed the test. He was very friendly and professional. I'd come back again if I had other health needs.
- Verified patient on 6/29
Getting the Covid test result is confusing??? They said to call back but , you can not get anyone. So I’m going through the app???? No results?? Not easy
- Verified patient on 6/29
Everone was wonderful I would come again and recommend this urgent care Thank You
- Verified patient on 6/27
Nada, Nichole, Casey and Kyle were kind, professional and efficient. Great location for an urgent care option!
- Verified patient on 6/26
I have been to Overlake Urgent Care and the difference is remarkable. I was treated with dignity and respect by your staff. It was very professional. Thank you!
- Verified patient on 6/26
Everyone was kind helpful and very professional. I highly recommend Indigo and am very grateful it exists for Urgent Care health care needs. Thank you
- Verified patient on 6/26
Welcomed by Hannah when I arrived She was really quick gathering my information. The medical assistant (I didn’t catch her name) was very empathetic when she did the COVID test and I was not scared. The Dr (Leo?) had very good bedside manner
- Verified patient on 6/25
Welcomed by Hannah when I arrived She was really quick gathering my information. The medical assistant (I didn’t catch her name) was very empathetic when she did the COVID test and I was not scared. The Dr (Leo?) had very good bedside manner
- Verified patient on 6/25
I was a little taken back that the staff who took me into my room and obtain my vital signs asked my if I had Covid test recently, of course due to by cold-like symptoms. I told her I just got Covid Swab from my work several hours ago. She said I should not be in here and should be quarantine for 14 days, because I could be infecting everyone. I told her I can leave and she said to stay. I didn’t get into the dialog, but it didn’t make sense to me that if you have been swabbed you can’t come in, but if you haven’t then you can? The ARNP did not seem to think this was so. Also I called and told the staff at the front desk before I came. Even though I was Covid Swab I had not seen a provider. So it just didn’t make sense? However the front desk were polite and ARNP was excellent!
- Verified patient on 6/24
It’s not often that I leave a doctors office feeling impressed but I did here after my first experience at this clinic. They were friendly, prompt and their bedside manner was excellent. I really appreciated it. I’ll come back for my next urgent care trip for sure.
- Verified patient on 6/23
I went to two other urgent care facility’s and they didn’t want to help and so I drove to the other side of town just to be with your people! Now that should say something for your great service! But in actuality it says something for our health care system!!! I’m glad at least Indigo is out there for my children and I 🤕
- Verified patient on 6/23
The doctor was not able to complete or sign off on my daughters physical for reason she stated which was fine. I just think if this information would’ve been provided when I scheduled the appointment, I wouldn’t have wasted my entire lunch hour.
- Verified patient on 6/22
Wait was about an hour long but that's too be expected at urgent care. Otherwise amazing on all counts.
- Verified patient on 6/22
Indigo urgent care has experienced, knowledgeable and caring staff. It is fantastic to have their services in our community.
- Verified patient on 6/22
Not knowing what to expect, I was very pleased with everyones' professionalism, kindness, and consideration. Awesome!! The Doctor-Dr. Marshall-was incredible as well.
Thank you Urgent Care/Maple Valley!!
- Verified patient on 6/21
Fastest urgent care experience I’ve ever had. Very friendly and caring staff. I will definitely use them if I ever have need.
- Verified patient on 6/21
The front desk staff were very friendly and welcoming, especially Tai, she was very helpful. Overall my experience here was relaxing and I’d only choose this office for future urgent care visits.
- Verified patient on 6/21
My baby had a wound because of the silver nitrate that was administered at his pediatrician and Amy Virnig, ARNP saw us today, she was very helpful. She even cleaned my babies wound and send us home with some ointment. Thank you to her and the MA.
- Verified patient on 6/20
The visit for my Covid-19 test was very good.
- Verified patient on 6/20
Best Urgent Care experience ever! PA Carey and MA Felecia were quick, professional, and all around outstanding. The clinic is clean, the check in is flawless. Highly recommend!
- Verified patient on 6/18
I’ve never been to a urgent care that was so quick yet takes the time to listen to me and actually cares.
- Verified patient on 6/17
One of the best urgent care experiences ever.
- Verified patient on 6/17
Nice people I like going there. Will not go back to providence urgent care.
- Verified patient on 6/14
Everyone was so friendly to myself and my child. We were in an out and are able to get our test results online which is even more helpful.
- Verified patient on 6/14
Glad to get checked out and the recommendation to get a Covid test, just in case, which was handy to be able to get there at Indigo after my evaluation. Also love the fact that you have Jack’s to plug the power cord to charge cell phones in the waiting area. Very nice touch
- Verified patient on 6/11
Although I never enjoy having to go to Urgent Care, I am very pleased with everything about this spot! Also, Jason was amazing again!
- Verified patient on 6/10
We Were In And Out With Fast Results! Staff Was Amazing With Me And My Kiddos!
- Verified patient on 6/10
Staff Was Quick Getting Everyone Checked In And Situated. My Kiddos Can Be Tough At The Doctor, But They Handled Everything Very Well! Great Staff All Around!
- Verified patient on 6/10
Absolutely amazing. I've been to multiple other urgent care places in Spokane and in other countries and this was by far my best experience. I went because my mom recommended Indigo after visiting with a family friend and the service was just as amazing as she said. I called ahead and they answered all my questions about insurance and the care they provide. The lady who answered the phone put me on the schedule, when I arrived I was checked in immediately and taken to a room. The nurse and doctor saw we straight away, listened to me and ordered xrays. The xray tech and trainee were amazing and patient with my pain levels. Waited exactly as long as they said for xray results and was out the door with care instructions. Follow up text arrived shortly after. Thank you to the whole care team: Heather, Tara, Kendra, Erica, and the trainee xray person who I apologize for forgetting her name! Very professional, clean, friendly, and quick! Plus I loved the little drink options they provide! I'll definitely use the Shadle Indigo again if I need urgent care.
- Verified patient on 6/10
Our provider was Tam and she was honestly SO WARM and friendly with my 8 year old daughter today. My daughter had the back of her earring STUCK INSIDE HER EAR LOBE and Tam talked us through the whole thing and was as transparent as possible.
I was nervous, my daughter was scared, Tam was pretty calm (whew) and got out the piece that was lodged deep in her lobe. My daughter and I aren’t from around here so we took a chance and went to this urgent care and are forever grateful that we did. The care was more than exceptional from when we checked on to when we left.
THANK YOU SO SO MUCH TAM. You are my daughter last hero.
- Verified patient on 6/10
The staff at the Poulsbo location were very friendly & personable while being absolute professionals. I'm very pleased with my experience here and will recommend friends & family to come here for urgent care when needed.
- Verified patient on 6/9
I was in and out in 30 minutes with a prescription already called into my pharmacist. Everyone was friendly and informative. You will be my first choice should I need an urgent care facility again.
- Verified patient on 6/8
Super laid back chill environment probably the most chill urgent care I’ve been to very speedy and basically in and out
- Verified patient on 6/7
Very attractive site. Staff was extremely helpful and professional.
The online process of signing up for a covid test and interview is extremely complicated. The staff on sight and all three of our family members had a lot of difficulty signing up.
- Verified patient on 6/7
The entire clinic staff made me feel like I was part of their family!!! Best experience ever in urgent care!!!!
- Verified patient on 6/6
Dr. Prim was great evaluating my illness and provided the proper care I needed and conducted herself very professional. I highly
recommend Multicare indigo urgent care to
everyone.
- Verified patient on 6/5
Everyone was very professional, polite and friendly. Dr. Oscar very professional and funny, would definitely recommend this urgent care
- Verified patient on 6/3
The facility was clean and the staff were very kind and thorough. The doctor who helped me made sure that I had the proper tests taken and did everything she could to ease my concerns. I had made two previous appointments with a different company that was not as thorough. I trust that my health concerns will be taken care of after coming to indigo.
- Verified patient on 6/3
Kacy and Lisa were the best ! I always run straight to them w any of my kids ❤️
- Verified patient on 6/3
The whole place felt so welcoming and very clean. I won’t go anywhere else for urgent care again
- Verified patient on 6/3
overall a good trip i came and got covid tested the lady who was with me was super friendly and made my whole trip pretty nice :)
- Verified patient on 5/31
The provider that we saw today was seriously amazing. We’ve been seeing providers in urgent care for 11 years (since Blake was a baby) and she was hands down the best one we’ve ever seen. Incredibly patient and so kind. So thankful for providers that take the time to slow things down and really make their patients feel heard and not rushed. Thank you SO much.
- Verified patient on 5/31
Best experience I’ve had at an urgent care
- Verified patient on 5/30
The most expedient urgent care I have ever received. Five Star in all aspects of my visit.
- Verified patient on 5/30
The doctor and the medical assistant was so nice and explained what they were gonna do. I am hella anxious so step by step is helpful for me to know and keep my anxiety down. I appreciate this urgent care people are welcoming and always friendly and really do care about the patients.
Thabks a lot
From the anxious girl who has 8 stitches in her knee from falling
- Verified patient on 5/29
My husband was being tested for covid. I’ve been vaccinated (2 months ago). He tested positive. Provider facilitated my being tested. Thankfully tested negative. Great staff! Thank you for working me in.
- Verified patient on 5/29
It was the best Dr visit I've ever had. The staff was incredible. I strongly recommend them and this Urgent Care !!!!!!!
- Verified patient on 5/29
Fantastic and best urgent care ever received- thank you !!!
- Verified patient on 5/28
Should out to Mark, Sarah, and Lamont for their stellar service! I was comfortable and charmed by their hospitality in taking care of me and providing me with professional and impressionable service. The facility was overall so clean and aesthetically pretty to look at while I waited. Overall, I'm glad I came down and hope to have this clinic as my go-to for whenever I need some good old urgent care.
- Verified patient on 5/28
Was a little busy, had to wait for awhile to get seen, but staff was great! Once greeted by doctor, I was out the door in less then 5 minutes. Thank you!! Indigo for my urgent care need.
- Verified patient on 5/28
I have severe allergies & am being seen by asthma allergy specialist. Last night I was having a pretty good allergy attack, enough that it scared me. I arrived 20min before closing at your Urgent Care Sunrise. Your staff from the front desk to the dr & nurses were INCREDIBLE & treated me w/ such care & concern,. I deal w/ autoimmune disease & see quite a few specialists. Let me tell you that the service/care I received from your staff was far & beyond any that I have EVER received. I ask you to please acknowledge them & thank them again for me. Sincerely Jamilyn (Jami) Miller
- Verified patient on 5/19
Patricia was great very informative we left with very good information. we cut it close on time to get rapid testing and they were able to get us in. I really appreciate the time and patience and the cleanliness of the entire staff.
- Verified patient on 5/19
Staff were great. Love the ease of being able to book a slot online, complete all my paperwork online ahead of time. If I need urgent care again this is where I will go.
- Verified patient on 5/18
I came in for a covid travel test and the whole process was easy and quick!
- Verified patient on 5/18
This was my first time visiting the Clinic. I was amazed at how clean and friendly the staff were. I was greeted by the medical assistant Wei for my 6pm appointment. My check in process was easy and speedy. Wei was very kind and knowledgeable. She explained specific instructions regarding my testing prior to taking me to the room. Within two minutes Jenn came in to introduce herself and explain process and what to expect She was thorough in obtaining my medication list, symptoms, and history. She too was very kind and truly compassionate. Jessica Wang the ARNP came in explained diagnosis and provided information about condition and treatment. Medications were sent to my pharmacy. I will use this clinic now for any urgent care. My experience was wonderful and would definitely recommend.
- Verified patient on 5/18
I am delighted to find this Urgent Care close to me that is so caring and competent. I am very pleased with the care I received and with a very informative answer to a question I had that gave me much relief. Thank you wonderful staff!!!
- Verified patient on 5/17
As a walk-in I anticipated a wait so that was never an issue for me. Great service from all!
Thanks for your dedication and service to the community
- Verified patient on 5/16
The staff is so kind. Best urgent care around hands down.
- Verified patient on 5/16
Great place to go when you need urgent care. They were booked up but worked me in. I didn’t have to wait long. I was in and out within 30 minutes.
- Verified patient on 5/16
We arrived towards the end of the day and every single staff member was kind, humerous (to ease tension), and knowledgeable. This was the best experience we have had at an urgent care.
- Verified patient on 5/15
My first time visiting this Urgent Care and I was so comfortable with people in the clinic. I'm so glad that I found this place, now I know where to get help without any hesitation.
- Verified patient on 5/14
I will always go to this Indigo urgent care. The staff are so nice and the medical care is very good.
- Verified patient on 5/14
I arrived early for my daughter’s appt and called to see if we could come in. They squeezed us in. The Front desk staff was sooo sweet! And the PA was just so kind. She was very respectful of questions regarding covid. And when my daughter dropped her binky on the floor, she washed it for her. It’s such a little thing, but the little kindnesses are what matter when you’re bringing a child to urgent care!
- Verified patient on 5/13
Very happy with my visit (other than I was there for a covid test) friendly staff that offered me refreshments and didn’t act annoyed with the questions I had. This will be my new office for medical visits.
- Verified patient on 5/13
Very happy with my visit (other than I was there for a covid test) friendly staff that offered me refreshments and didn’t act annoyed with the questions I had. This will be my new office for medical visits.
- Verified patient on 5/13
I was very nervous about getting my COVID test done, he was so gentle I felt no pain or discomfort
I would highly recommend
- Verified patient on 5/12
I have never been to a better walk in clinic ever and treated so good and like I mattered.. The staff couldn’t of been friendlier and I would highly recommend them to anyone..
- Verified patient on 5/12
The MA that checked us in was very friendly, very helpful and very knowledgeable. The doctor was friendly and efficient. We were in and out in no time for a sports physical.
- Verified patient on 5/12
The quickest urgent care time ever. The staff really understood my concerns and related to them as well. I was well taken care of
- Verified patient on 5/11
Amazing staff very personable and helpful. Process was smooth and the first time I enjoyed going to an urgent care.
- Verified patient on 5/11
The nurses and doctor were fantastic! Dr Ceballos reviewed my previous visits and determined I may need to see a urologist. I am grateful for her recommendation and that she took the extra time to really look into my issue. The young man managing the front desk was friendly and patient with the Monday morning rush. I love this urgent care staff and the convenience of being seen quickly.
- Verified patient on 5/11
Very good. One of the best Multi-Care centers I’ve been too. Kept me updated on my strep and covid test. Made sure I didn’t need anything while I waited. Will be back at this location for sure!
- Verified patient on 5/10
Very good. One of the best Multi-Care centers I’ve been too. Kept me updated on my strep and covid test. Made sure I didn’t need anything while I waited. Will be back at this location for sure!
- Verified patient on 5/10
Everyone I encountered here was amazing. The staff made my not so great day turn absolutely around. Alison is the best person I've ever encountered in the medical field and would reccomend this urgent care just based on my experience with her alone.
- Verified patient on 5/10
Everyone was so kind would recommend everyone going here for all their urgent care needs!
- Verified patient on 5/10
Wonderful ladies helped us today for my son’s first Covid test
- Verified patient on 5/9
Super professional and kind staff. Probably a hipaa violation but you can give Toby my number. He was adorable. Just kidding, but an awesome experience.
- Verified patient on 5/8
We went for a child’s Covid test. They were quick and caring!
- Verified patient on 5/7
Kyle got me checked in within a minute of me walking in, was super friendly and kind. I was there a total of maybe 15 minutes for a TB test. Also the best price I’ve experienced.
- Verified patient on 5/7
A Hearing Aid Specialist recommended my 94 1/2 year old mother get her ear canals cleaned. Was shocked how much wax came out of both of her ears! It’s the primary reason why hearing aids stop working. Additionally Helen was prescribed weekly ear drops which should help keep the wax from coming back.
Appreciate how quickly I was able to be seen since we are from out of town. The quality of care was excellent. Would highly recommend Indigo Urgent Care to anyone. They fixed the problem and surpassed our expectations!
- Verified patient on 5/7
Brandy, Jackie and Ketl were amazing. This is the nicest urgent care team out there. You guys are amazing and truly care for your patients
- Verified patient on 5/6
Care provided by the provider was excellent. The front desk person Michelle, slightly rude and definitely lazy, she let 5 different people touch the same card reader and pen pad before she took the time to wipe it down, in the healthcare facility where people are being tested for covid regularly that should be wiped down between every patient. The medical assistant did not properly place the cuff in the right position to take an accurate blood pressure reading, it was all the way down partially covering the elbow. This was at the indigo and Spokane Valley on Sprague off of Sullivan.
- Verified patient on 5/6
Carol drew my blood. She was wonderful! I didn't feel a thing!
- Verified patient on 5/6
Unlike the last time which was at the height of Covid testing, this experience was significantly better. The staff are great and got me through testing fast but more importantly safe. I would recommend going to Indigo for anyone in need a safe place for health needs.
- Verified patient on 5/6
I got to my appointment early for a covid test. Checked in through my phone and not soon after, they were able to take me in early. Overall experience was great especially during this pandemic, proper PPE were worn. Staff was professional and friendly. Very efficient. I would recommend for a fast and efficient service. Thank you to the staff that were able to work and help everyone get through this tough time.
- Verified patient on 5/6
Staff went out of there way to make my 11 year old comfortable, and my two younger kids too. I could not have asked for better seri
- Verified patient on 5/5
Like online check in then inside very friendly with fast service very good with both of my kids even the one who wasn’t a Patient.
- Verified patient on 5/4
My experience was amazing, Andre and Jen greeted me with warm smiles, and Andre registered my son very quickly! Ayla brought me and my son back and was super kind and caring towards him. Karla the provider was awesome and quick! She took the time to listen and examine my kiddo!
- Verified patient on 5/3
The medical staff were excellent. They were friendly, knowledgeable and very patient. I was bringing in my son and they really appealed to him-talking, joking and making him feel very comfortable.
Overall, this was the best experience that I have had in an urgent care. I also appreciate the fact that every thing was clean and there was TONS of hand sanitizer every where I looked.
- Verified patient on 5/3
I am so happy to have indigocare for our urgent care needs. The staff has always been so friendly and helpful. Always ready to answer our questions and alleviate any anxiety about our health. We will always call indigocare when we need help with our health.
- Verified patient on 5/3
Michelle at the front desk was amazing and kind. Jen roomed me and was patient, nurturing and empathetic. She explained the whole swabbing process to me before actually testing me for covid... Karla the provider was amazing, she gave so many helpful tips and tricks.
Indigo will forever be my go to walk in clinic!
- Verified patient on 5/3
I was very pleased at the short wait time and friendliness of the staff. The PA provided clear explanations of his findings and promised ext day follow up on the test results. Overall very happy with the experience.
- Verified patient on 5/3
Came in for a Covid test for my three year old on a Sunday... couldn’t get it with my regular provider and was grateful this was available. Sasha at the front desk reached out via text prior to the appointment to make sure I had all the information and answered my questions about costs as this was an out of network visit for me. She greeted me at the door and registration was a snap. David the MA was awesome getting vitals and taking the swab. My son said the swab just tickled and he was delighted with David giving him stickers. Jenna the PA was equally awesome with Leo and was able to check his ears too to rule out an ear infection. Really excellent experience with a great team.
- Verified patient on 5/2
Phyllis was probably the nicest provider I have ever had at an urgent care / in general. Thank you for your kindness I really needed it!
- Verified patient on 5/1
The wait-time was extremely long compared to other urgent care facilities even though there were only 2 or 3 patients on site.
- Verified patient on 5/1
Best experience in a urgent care ever. Staff were nice, caring and gave great direction.
- Verified patient on 4/30
It was very convenient to make an appointment online and I appreciated that a urine sample was taken right away to be tested for a UTI before I saw a NP. It seemed like a very efficient service. Thank you!
- Verified patient on 4/30
This my first and only decent Urgent Care experience so far. The staff members were very nice and helpful even when they were busy. The clinic was in pristine condition. Overall, this facility deserves awards for their outstanding customer service and cleanliness.
- Verified patient on 4/30
Very nice lady took my blood. Painless.
- Verified patient on 4/29
The girl that drew my blood was wonderful! She made conversation and was really sweet and pleasant!
- Verified patient on 4/29
Very friendly and competent staff. The onlynissue was that I could not get the fast covid test because it was too late in the day when I came.
- Verified patient on 4/29
I went to Indigo yesterday for a covid test. While I was making my appointment, I noticed the reviews. The three I read were all bad. Saying that they were impolite and took too long. I wasn’t sure what to expect. When I got there, they were all polite and professional. It was a great experience except for the cotton swab up the nose,and that was not her fault. I just wish people could be more patient and cut health care workers some slack. I think they deserve it.
- Verified patient on 4/29
Everyone was so kind and made sure we knew the exact guidelines we needed to follow! My kids felt comfortable with everyone and it was an easy visit!
- Verified patient on 4/28
Rachel was super helpful! She was calm and patient with our son who was fearful of covid testing. Thanks for the wonderful experience!
- Verified patient on 4/26
Everyone was great! It was so nice not to wait long to be seen or to hear the results of testing & x-rays! I was on my way home to rest in no time!
- Verified patient on 4/26
Got results for covid test quickly
- Verified patient on 4/25
It was a great experience for me. This was the first time I ever used an urgent care . Dr Marshall was great in explaining my problem and his Assistant was very friendly.
- Verified patient on 4/24
Came in for a Covid test for my daughter. Appt was very timely, staff was attentive, all my questions were answered. Very good experience.
- Verified patient on 4/23
While the wait is typical (1-2hrs during the rush), the people are great. Once my son was taken into the back, everything went fast. Cornell was great, kind and patient! The Dr was thorough and helped set my mind at ease. Even the gentleman that took my son's x-rays was awesome. He did his work fast and with a upbeat attitude. I whole heartily recommend the James center indigo for urgent Care needs!!
- Verified patient on 4/22
This was my second visit to your clinic. Professional caring team. Clean organized clinic. This team and environment are just what everyone wants when they visit urgent care. I am grateful
- Verified patient on 4/22
From the time I got there until I left, I was treated very very well. I would recommend Indigo Federal Way to everyone that needs Urgent Care.
- Verified patient on 4/22
Waited 25 mins before seen for covid testing.
- Verified patient on 4/21
Waited 25 mins before seen for covid testing.
- Verified patient on 4/21
Staff are incredibly friendly and efficient, but took time to ensure my concerns were addressed. Personal communication and digital scheduling/patient portal are excellent. Highly recommend Indigo in Mill Creek for urgent care needs.
- Verified patient on 4/20
Very friendly and fast front desk service. No waiting in lobby before being taken to my room. Friendly and knowledgeable medical assistant and Dr was awesome!!
This was my third visit to this clinic... so glad to have an urgent care so close.
- Verified patient on 4/20
The office was spotless. The staff was nice but the CNA said she had to scrape the inside of each of my nostrils 10 times each side in order to get a proper sample for a covid test. Ten times! And it hurt so bad I cried. I had the test once before a year ago and it didn’t take 10 swabs. Maybe she needs go over how to administer the test again. And maybe someone should swab each of her nostrils that far back 10 times so she can tell how bad that feels!
- Verified patient on 4/19
When my family needs urgent care services, the Marysville Indigo is my clinic of choice. It is clean, I can make an appointment, the staff is always friendly. One of the main reasons that I choose this clinic is because of Dr. Sandoe. She is knowledgeable, takes the time to explain her thinking and to answer questions. She is one of the best doctors we have seen.
- Verified patient on 4/18
Ladies were so sweet & patient with my kids running around. Answer led all of my questions and recognized my concerns. Gave helpful tips. I Highly recommend!!
- Verified patient on 4/18
Everyone at the Spokane valley indigo urgent care is friendly, fast and efficient. Thanks for being so great when I’m not feeling well!
- Verified patient on 4/18
The best urgent care experience I’ve ever had. I had hurt my foot, and rarely need an urgent care but if I have a need again I will definitely call Indigo!
- Verified patient on 4/16
My daughter went in for a covid test, they got us in quickly and very friendly. Perfect service all around! Would definitely recommend!
- Verified patient on 4/16
Absolutely fantastic! The best urgent care experience we’ve ever had as a family.
- Verified patient on 4/16
Had a nasal swab for Covid testing. It went great and actually tickled a little bit.
- Verified patient on 4/16
Windy was very friendly and efficient at the front desk. Kelli did an amazing job with my test, and Jason was a great provider! I would highly recommend the North Indigo to anyone, they are always very welcoming and friendly!
- Verified patient on 4/15
Did a great job for my test....In and out in 1/2 hour.......Friendly staff
- Verified patient on 4/15
Went for covid test. Was not as horrible as I had expected.
- Verified patient on 4/14
Went for covid test. Was not as horrible as I had expected.
- Verified patient on 4/14
Very fast good knowledgeable helped to understand sinus issues and how to treat
- Verified patient on 4/13
Walked in got right in and was tested and on my way within 25 minutes.
- Verified patient on 4/12
It was easy to make an appointment (though walk in patients are welcome too!) I had no wait time to speak of and all staff from reception to medical providers were professional, nice and provided great care. I will return for all urgent care needs in the future!
- Verified patient on 4/12
Everyone was SO nice & the friendly. The wait time was less than 5 minutes & you can also make appointments. Best urgent care experience I’ve had!
- Verified patient on 4/12
I have been going to Woodcreek Urgent Care for many years and have never had a bad experience! Recently I recommend Woodcreek to a friend who had a not so good experience with their usual Urgent Care facility. She said she will never go anywhere else again!
- Verified patient on 4/12
I was greeted by sky she was very kind and patient. Jesse roomed me and also was very gentle while testing me for covid. Dean exam was very thorough I appreciate that he took the time to listen about the issues I was having aside from covid 19
- Verified patient on 4/11
Great experience - this is the only Urgent Care I will go to!
- Verified patient on 4/11
It was the best experience I've ever had. They took the time to explain the situation to me and my son in detail. Very friendly and didn't just treat us like another number. Offered juice to the kids.
- Verified patient on 4/11
The staff was so welcoming & I was in and out in about 20 minutes ! Best urgent care I have been to.
- Verified patient on 4/10
Did for a sports physical. Was great
- Verified patient on 4/10
Despite a long delay in my afternoon appointment today. Urgent care staff Dina and MA Deltra were very friendly. JCPC staff Kennedy was very helpful. Healthcare Provider Jason P. was very professional, thorough and understanding. Thanks James Center Indigo team. Keep up the great customer service and excellent patient care.
- Verified patient on 4/10
I was so pleased with the whole experience. My daughter tested positive for covid and I wanted to get a test for myself and they had an appointment for me within 2 hours!! And very prompt and cordial from the moment I walked in the door!!! Highly recommend this facility.
- Verified patient on 4/9
Indigo is the Starbucks of urgent care! I walked into my scheduled appointment and the staff greeted me and checked me in immediately. The waiting are was clean and organized. I was seen almost immediately by the nurse practitioner and diagnosed with an ear infection I was in and out within a half hour. I was amazed at how wonderful the experience was. I was able to get my antibiotics and be back home in my bed within two hours of my appointment. I will never go to another urgent care that isn’t Indigo again.
- Verified patient on 4/9
Best urgent care experience
- Verified patient on 4/7
Went there for COVID-19 testing. Everyone was great! Thank you.
- Verified patient on 4/7
This was my first experience at Multicare Indigo Urgent Care. The staff was friendly and quick to serve my health needs. I would recommend them over a hospital emergency visit if one's symptoms warrant it.
- Verified patient on 4/6
They were so kind and understanding when I came into on a very sad visit. I chose this location as my regular urgent care. They are kind about my privacy unlike other urgent cares 💙 They are great! I came in at 2 April 6 ***.
- Verified patient on 4/6
I live in Des Moines but I drive all the way to federal way because I went once with my son, I love the care provided. Staff so loving and the Doctors are amazing. This is the way healthcare is done. Take for the patients. I took my 1 yr old son there today, PA-C Brandon S Weaver was extra amazing and he listened to me explaining to him what’s going on with my son. Thank you everyone! I’m sure coming back with little emergencies with my kiddos.
- Verified patient on 4/6
Great first time visit and experience for my daughter’s physical exam for high school sports!
- Verified patient on 4/5
Knowledgeable with my issue. Scratched eye. Diagnosing was thoughtful & tested.
- Verified patient on 4/5
I got a visit for PPD test; I encounter a wonderful and highly professional individuals (all women). Truly speaking, It is recommendable health facility
- Verified patient on 4/4
Everyone was outstanding and how they treated my two year old, as well as my wife and I, was incredible. I would recommend this urgent care to anyone and everyone.
- Verified patient on 4/4
Will use this location Urgent Care from now on when need be
- Verified patient on 4/3
Great, friendly staff that were very knowledgeable. Wait time is always going to be an issue at convenience/urgent care, but this clinic’s wait time is usually very reasonable.
- Verified patient on 4/2
I felt well received and my questions answered. However being told I can’t see a doctor about sudden first time high blood pressure reading raised my anxiety . I wish I had been given a rapid test since my health was in question. Instead I was told to go to ER because results of COVID test might take 24-72 hours to get back and no one will see me until test back? I’m 64. Guess that is to young for any sense of urgency.
- Verified patient on 4/2
I felt well received and my questions answered. However being told I can’t see a doctor about sudden first time high blood pressure reading raised my anxiety . I wish I had been given a rapid test since my health was in question. Instead I was told to go to ER because results of COVID test might take 24-72 hours to get back and no one will see me until test back? I’m 64. Guess that is to young for any sense of urgency.
- Verified patient on 4/2
Two young sick children plus one sick mama during a pandemic usually makes for an unpleasant experience. The entire staff was friendly, helpful and sympathetic. They worked together to be efficient and fast to get the kids through the regular check up portion of the visit. The practitioner was thorough and understanding. He was wonderful with my distressed and sick kiddos. Everyone went above and beyond to improve our experience. I have been here many times in the past and am always treated with the same wonderful care!
- Verified patient on 4/2
Receptionist and young lady who took my blood were very pleasant.
- Verified patient on 4/1
I came in for a Covid-19 test to rule out Covid as I’m still experiencing adverse reaction starting the day of my Covid-19 vaccination. While all underlying health conditions have been ruled out as a cause for symptoms, a doctor recommended getting a Covid-19 test to rule that out as well. Jenna Warren showed a lot of care and concern and did an exam in addition to the Covid test, made sure she could access medical history, and showed she was listening. Even though there are no answers yet as the vaccine is new (I was vaccinated on March 14, ***), she did her best to make recommendations for next steps.
- Verified patient on 4/1
I made the appointment with Terry and he performed the Covid test on my son. My son has autism and Terry was very good with him. I really appreciated that. The wait time to see the provider after the test was performed was a bit long.
- Verified patient on 3/30
I made the appointment with Terry and he performed the Covid test on my son. My son has autism and Terry was very good with him. I really appreciated that. The wait time to see the provider after the test was performed was a bit long.
- Verified patient on 3/30
Went in for a rapid covid test. Got in before appt time, friendly staff, easy test, quick results. Highly recommend.
- Verified patient on 3/29
Really nice place really nice people very prompt no waiting love it I would recommend anyone to go to this urgent care staff is so great
- Verified patient on 3/28
Came for Covid testing with symptoms and exposed to someone who tested positive. The staff was very professional and followed all Covid 19 protocol.
- Verified patient on 3/28
I was so stressed, but the whole experience put me at ease. I would definitely recommend and I will go back any time I need urgent care.
- Verified patient on 3/28
Great experience. I was in and out for routine bloodwork in less than 20 minutes. Staff was efficient, professional, and friendly.
- Verified patient on 3/26
The MD I saw (I’ve seen her before when I’ve had to visit this Urgent Care) is efficient, kind, and responsive. The MAs are always very welcoming and friendly. Very satisfied with the care I received.
- Verified patient on 3/26
We arrived with my daughter right at the time of our appointment. There was no wait initially and all of us, one adult and 3 additional kids were able to sit in on the appointment. We saw the provider shortly and even though there were some technical issues I felt that our care was not impacted. Our only wait was for the results of the xray, which was a bit over 30 minutes but that is just an observation and not a complaint. We were happy just to be seen on such short notice
- Verified patient on 3/26
Good appointment choices
Friendly and quick service
Provider even called with test results—above and beyond!!
- Verified patient on 3/25
I was able to snag a same day appointment setting myself up using Indigo's website, which was great! Also, the Federal Way location was easy to find, it was clean and the staff was so nice and friendly too!! I most enjoyed the calm and comfortable atmosphere that this place was made of. I noticed all the little details that they put into the decor to make anyone's experience there, a comfortable one! I definitely received caring and attentive service from the staff. If there is a need to go to urgent care, I highly recommend this location!
- Verified patient on 3/25
I was completely blown away for the hospitality I received, friendly, caring and experienced staff ready for me as I walked in with my finger infection.
After I was admitted, Doc. Went over my options for my care, he made me feel relaxed in an uncomfortable situation.
When completed, nurse came in cleaned wound
And bandaged, then made sure I was comfortable before I left.
I was in and out in less than an hour, Great job!
What an experience, great Doctor and Staff.
If you need help you better stop in at Indigo Urgent Care!👍🏻
- Verified patient on 3/25
Theresa and Vanessa were amazing. I was having such a hard time allowing them to give me my Covid test, but they were so patient, understanding, and funny. 10/10 amazing employees!!
- Verified patient on 3/24
The VA allows three urgent care visits per year. This was my first ever and I could not be happier. I was checked in quickly as Indigo had already completed VA requirements when I made the appointment.
My provider listened and asked pertinent questions, let me know just what he was examining and explained what he was finding. I appreciated his care.
- Verified patient on 3/24
I arrived a bit early and most of that few minutes was used for paperwork/payment so my appointment started on time. This was the best experience I've ever had at an urgent care center.
- Verified patient on 3/24
I went to Indigo Urgent Care with a sprained ankle. Tim, the attending PAC, was professional, kind, and thorough. Trish, the MA, was friendly and attentive. Overall, a great experience.
- Verified patient on 3/24
Yuck and eat visit for a Covid test
- Verified patient on 3/23
My entire experience at Indigo was fast, efficient, and friendly. Best experience at an urgent care facility ever
- Verified patient on 3/23
Loved the ease of online scheduling & patient history paperwork ahead of time. Heather & Tiffany greeted us immediately & collected the necessary info for checking in my son for the best priced sports physical in Kitsap county - only $50!! He saw a very personable & thorough Physicians Asst - Glenn Peterson who took great care in evaluating my son, including extra focus on his mental health given current COVID-19 circumstances. I highly recommend Indigo Urgent Care in Poulsbo!
- Verified patient on 3/22
This was a follow-up on my Covid test, since I took the test too soon. The swabs were padded, and they weren't pushed way back. What a relief! Everyone there is very friendly, and the girl who took my vitals remembered me from last time.
- Verified patient on 3/22
Really great experience, especially for an urgent care. Check in took a few minutes, and I didn’t wait long at all. Mark, the medical assistant, was very patient and kind and always asked for consent before doing something. The doctor I saw was lovely as well.
- Verified patient on 3/22
My son struggles with his physical disability and going to a dr is so stressful for him. Everyone made him feel welcome and gave great care.
- Verified patient on 3/22
It’s always fantastic every time I visit the Point Ruston urgent care. No complaints at all!
- Verified patient on 3/21
Love this urgent care. Dr. Rosen is amazing, she knows what she’s doing and is awesome.
- Verified patient on 3/21
Check in was very efficient. Xray tech was excellent. Doctor answered all questions and knowledgeable about my physical situation. I left confident knowing what has to be done in order to get fully healed. A staff member even opened the door for me upon entry and exit from the clinic!
- Verified patient on 3/20
Amazing. Kind caring quick. Would recommend to other patients for great care at an urgent care. My back was hurting and taken right back to room. Then checked in by CMA Melissa and seen by provider Tina Bunch ARNP. Very kind and helpful when I was in pain. Thank you. Windy CMA and was very kind also.
- Verified patient on 3/20
We were in parking lot for Covid testing.
The only thing I would recommend would be to add sides on the tents for privacy.
Staff was awesome!
Thank you!
- Verified patient on 3/19
Was extremely pleased with the care as well as the check in process- only became a little disappointed with being told I would be called with my COVID rapid test results within a hour- had to call back to inquire hour and half later only to be told it wasn’t available- girl that answered phone got a little short with me and said they would call before the end of the day which would of been another 4 hours later. She curtly hung of on me when I said I would probably call back cause I would of waited the extra half hour there to get the results but was assured I didn’t have to cause the PA would call as soon as the results were done after one patients before me. Anyways friendly professional treatment just don’t say one thing and do another—- And do not act like I am being rude calling for results expecting them to be done based off of the timeline given to me by the PA there. I did the test because I actually am sick and of course would of liked the results ASAP cause obviously it affects all around me as well .
- Verified patient on 3/19
Upon check in I received a text saying there was no patients in front of me in line. However it still took a while just to be seen. I came in wanting a Covid test and end up getting an X-ray and an ekg. I’m young and healthy I think they should have ruled out Covid first before giving me a ekg and an X-ray. There was no communication to me as to how long it would take. I sat there for an hour.
- Verified patient on 3/18
Upon check in I received a text saying there was no patients in front of me in line. However it still took a while just to be seen. I came in wanting a Covid test and end up getting an X-ray and an ekg. I’m young and healthy I think they should have ruled out Covid first before giving me a ekg and an X-ray. There was no communication to me as to how long it would take. I sat there for an hour.
- Verified patient on 3/18
The staff were very friendly and the environment was nice. It was great that it was walk-in, that's why I didn't have to make an appointment in advance.
- Verified patient on 3/18
Super clean place and very very nice people... The doctor was excellent and answered all my questions.. Put my mind at ease..Thank- you very much for giving me an appointment the very next day ... Very professional urgent care clinic..
- Verified patient on 3/18
Everyone was AMAZING. BEST URGENT CARE EVER!
- Verified patient on 3/17
Awesome visit as usual. Was in and out in less than 1/2 an hour and I was a walk in. Everyone there is super friendly and super helpful. Don’t like being sick but best place to go when I am.
- Verified patient on 3/17
Drew blood and didn’t even feel a stick
- Verified patient on 3/17
Dr.Lemmon is fantastic!! After going earlier in the day to a different pediatrician in the area (SFM), I was so happy to have a much better experience at Woodcreek urgent care! SFM refused to tell me any results from my daughters blood test simply because she said “we can’t sit around looking at labs all day.” So I came to Woodcreek and was immediately met by nice ladies at the desk, incredibly helpful and sweet. The nurse was also sweet to me and my daughters and made us feel comfortable. But Dr. Lemmon was fantastic! He made us feel at ease with concerns but also understood them. He made my daughters laugh and feel comfortable in an uncomfortable situation. Thank you so much to Dr. Lemmon and all the staff at Sunrise Woodcreek urgent care! ❤️
- Verified patient on 3/17
Went in for a rapid covid test. They got me in and tested and actually got my results before I left. Great service and staff!
- Verified patient on 3/15
Love going here. Its super quick, friendly and clean. I'm going here every time I need an urgent care
- Verified patient on 3/14
This was my first time using indigo urgent care. The entire staff was friendly. It was a very short wait time. I was in and out in under 30 minutes. Great experience.
- Verified patient on 3/14
Ben was so courteous! Upon arriving he opened the door for me and my son. It really felt like the red carpet was rolled out right in front of us! Then Cindy called us back and did vitals. She is so kid friendly! Michelle noticed us from the nurse station and gave a friendly hello! Most of all I’d like to say thank you to Karla the ARNP, she is so compassionate and caring. She really took her time with my son/got on his level and listened to what he had to say! Thank you!
- Verified patient on 3/14
Was really professional and highly quality service. I’m feel much better after my appointment! Thank you so much Indigo urgent care!!
- Verified patient on 3/11
This is my favorite urgent care!
- Verified patient on 3/11
I stopped in with a sick grandchild not knowing anyone or how long the wait was going to be. The staff processed us quickly and were very kid and professional. It was a very pleasantly experience. The staff were amazing.
- Verified patient on 3/11
I had a 6pm appointment and was seen within 10 minutes of my appointment time. All staff was prompt, friendly and helped me resolve my ear ache. This is the second time I’ve used this clinic and would use it again if urgent care is needed.
- Verified patient on 3/10
LOVE LOVE LOVE the gal who did my daughters vitals and did the samples for her tests. She was absolutely amazing, and I’m beyond thankful for her.
- Verified patient on 3/9
The staff was super pleasant and warned me about a long wait time now I am use to urgent cares saying this and it being a 4 hour wait they were hardly an hour! The nurse was super sweet to my son and engaged in conversation and he’s 6!!! The doctor was super caring and made sure I didn’t need anything else even brought in a note for school without having to ask!
- Verified patient on 3/8
The staff were extremely kind— from the receptionist to the medical care. We have never had a bad experience at Indigo and will only go to Indigo Urgent Cares. Thank you for bringing back the much-needed bedside manner.
- Verified patient on 3/7
Best service I have ever received at an urgent care
- Verified patient on 3/7
Best urgent care experience ever.
- Verified patient on 3/6
Made an appt on line. Got in a bit early. Got seen right away. It was the best urgent care experience.
- Verified patient on 3/5
I recently needed a COVID test. I was terrified. The entire experience at Indigo was excellent, from start to finish. I recommend them highly for any medical need that they provide.
- Verified patient on 3/5
Best Urgent Care in Spokane Valley.
- Verified patient on 3/5
Everyone is so kind and helpful! Best urgent care I have ever been to!
- Verified patient on 3/4
Everyone was so nice and fun helpful. My first experience in Olympia. Was awful so I was hesitant to go to another urgent care. I needed treatment so I looked urgent cares up online. And picked Lacy, very glad I did Thank you
- Verified patient on 3/4
I learned I did not have strep throat. Good news!! They did a COVID test on me but I haven’t heard the results. Although I presume it’s negative since not hearing anything. I figured if I had COVID the results would already be told to me if positive so I could quarantine and not become a spreader.
- Verified patient on 3/4
I learned I did not have strep throat. Good news!! They did a COVID test on me but I haven’t heard the results. Although I presume it’s negative since not hearing anything. I figured if I had COVID the results would already be told to me if positive so I could quarantine and not become a spreader.
- Verified patient on 3/4
The best urgent care I’ve ever been too!
- Verified patient on 3/4
Felt professional yet so personable at the same time! Definitely not the urgent care vibe you typically get at other places.
- Verified patient on 3/2
Great experience overall. The gal at front desk was extremely pleasant when I arrived as well as when I was leaving.
Granted it wasnt very busy but wasnt expecting this from an urgent care.
I would come here again.
- Verified patient on 3/2
I booked an appointment time and when I showed up I got right in and got antibiotics for my sinus infection. Easy peasy!
- Verified patient on 3/2
Indigo Urgent Care is the best thing in medical practice. My appointment was at 3 P.M and I was finished by 3:20. The personnel were caring, pleasant and efficient. I felt that I was not hurried and everybody listened well. I like the Argonne
location because it’s the easiest to get in and it is close to my home. Great Service!
- Verified patient on 3/2
We came last minute for a sports physical that was needed for the following day. It was easy to schedule an appointment and we were so thankful o have gotten in so quickly.
- Verified patient on 3/1
Excellent urgent care experience! The staff were amazingly friendly and caring! I highly recommend them and am so happy to know they are in our neighborhood should I ever need them again.
- Verified patient on 3/1
Everyone was very courteous and professional. I was pleasantly surprised to have such a nice experience in an Urgent Care Clinic. Thanks!
- Verified patient on 2/28
Came in needing a COVID-19 test. Information taken and before I could sit down to wait they called me. Both nurse and Provider answered all question with excellent explanation. I highly recommend this facility.
- Verified patient on 2/27
This was the BEST care I have received at an urgent care clinic. From the time I arrived, all the staff showed personality, enthusiasm and professionalism from the lady who checked me in; Justin, the MA who did an excellent job (excavating my cerumen in my right ear) and also the DO in training (sorry name?) and finally the MD who also checked my ear. The clinic was spotless and clean and I was in and out within an hour. KUDOS to all of you— keep up the excellent work! I would highly recommend this facility! I have also had other family members go here and they have also been in and out quickly too.
- Verified patient on 2/27
Booking an appointment online for urgent care is a game changer! Very friendly staff, easy check in process, and the provider that helped me with my injury was wonderful. I felt like we were friends by the end of my visit!
- Verified patient on 2/26
Came in for a covid test after an exposure at work and needing to know by Sunday when I have a vaccine clinic to manage. They listened, got me right in, tested me then checked my symptoms which could be allergies, cold or covid. Very logical, sensible, kind snd professional staff!
- Verified patient on 2/26
Thorough and professional. Covid test was very easy. The nurse explained the process and it was quick.
- Verified patient on 2/25
Super impressed with the competency and thoroughness demonstrated to me from check-in through check-out during my covid test visit. I actually enjoyed this experience--except for the actual swabbing part. That's a very unusual experience, but it's just par for the course. They made me feel comfortable and well cared for. Received my accurate PCR results in 15 minutes. I would highly recommend them!
- Verified patient on 2/25
Thought my allergies were kicking in yesterday and woke up today with more symptoms - felt more like a cold. Pandemic means I'm not going out to deliver orders until I know I'm not spreading death around. I got online to set an appointment around 9am and was entirely done (negative test result and everything) by 12:26pm today. FABULOUS support, thank you!
- Verified patient on 2/24
Very professional and kind, compassionate and caring. The people that helped me at Indigo Urgent Care are the best. Thank you for your gentle touch and heroic soul.
- Verified patient on 2/24
YES!!! I would recommend Indigo Urgent Care! Split the skin by my eye.
Dr.B Weaver, was awesome! He stitched it up very nice and carefully. I Trust him for sure 👍
- Verified patient on 2/23
Quick and painless, they were great with my 6 year old who needed a covid test, would highly recommend
- Verified patient on 2/23
In for Covid-19 test quick and easy. Always clean, friendly and attentive.
- Verified patient on 2/22
Came in for a travel Covid test. All went well!
- Verified patient on 2/22
The entire staff was so calm and kind. I didn't feel rushed, like at other urgent care centers, and they took time to really listen. Very patient focused! Would highly recommend!
- Verified patient on 2/21
Fantastic. Though the spending about covid testing on the website should be clearer.
- Verified patient on 2/21
Fantastic. Though the spending about covid testing on the website should be clearer.
- Verified patient on 2/21
As soon as you walk through the door you realize that it is a very nice facility and that the staff is very friendly. I felt very comfortable as Dr. Freeman explained to me what the extent of my injury was and how it needed to be treated. I will definitely return to Indigo for any future urgent care. Thank you Indigo!
- Verified patient on 2/21
Had a lower back issue. The PAC was informative, friendly, and extremely intelligent. He described the anatomy of the human kidney as if he was reading out of Grey’s Anatomy.
The MA was friendly and highly professional!
Thank you
- Verified patient on 2/21
Amazing for an urgent care visit. Lacy was super nice!
- Verified patient on 2/21
Everyone was very friendly. I will definitely use Indigo again for any future Urgent care needs!
- Verified patient on 2/21
We had a positive experience and would use this Urgent Care Again.
- Verified patient on 2/20
I never write reviews but I felt compelled to after my visit this evening. I was in and out within 23 minutes which is unheard of for Urgent Care. Everyone from the front desk, MA and provided were so kind. I had a great experience, thanks!!
- Verified patient on 2/20
Very efficient, kind, caring, and friendly. As a parent it’s very scary when our kiddos are sick or hurt. We always feel so well taken care of at Woodcreek.
- Verified patient on 2/19
Awesome Doctor & her helpful staff were caring & addressed my concerns. Without a doubt I will visit against needed & highly recommended your facility for urgent care.
- Verified patient on 2/17
I dont do negative reviews unless I feel really bad about an experience. The low scores are not due to the medical asst Felicia she was caring and friendly. However, ARNP David Krass was not. He asked me about the fever I had, had. then cut me off when tried to answer. He said I had a negative test for the flu. Which made me worried because now I dont know why I had that 3 day 102 temp, which is why I went in. He said it could be anything. the common cold covid etc..that may be so but it was the way he said all this like he really didnt care and didnt want to be there is how I felt.. I will go back to indigo but not if David Krass is on duty
- Verified patient on 2/17
The staff was great and friendly and when you make an appt, I had no wait time I was in and about within 40 mins. This was the fast urgent care I have every been to.
- Verified patient on 2/17
Quick fast! Needed a sports physical for my daughter and got her in a couple of hours of calling for an appointment. Fantastic!
- Verified patient on 2/16
Everyone I met (staff entering info, staff doing test, and physician’s assistant) were friendly and nice!
- Verified patient on 2/15
We had COVID tests snd were treated very well. We're glad to have you so close.
- Verified patient on 2/15
It was easy to get into to get the COVID test done, I appreciated everyone working together to make my visit quick and efficient
- Verified patient on 2/14
It was our first time here. We were treated great . Will will definitely come back for any urgent care needs
- Verified patient on 2/11
We really appreciated that the staff checked in about our kiddo’s name and pronouns. It was wonderful to see how respectful the company and staff are.
- Verified patient on 2/10
The nurse was pleasant and the covid test was not as bad as I thought.
- Verified patient on 2/10
The nurse was pleasant and the covid test was not as bad as I thought.
- Verified patient on 2/10
The technician that did my Covid test was very professional she had on a blue plastic protective gown, a face shield and was very nice. The doctor I was surprised did not wear the blue plastic protective gown and she did not wear the face shield she did have on a mask. She told me I probably have Covid and I’m surprised she wasn’t more covered up like the technician that did the test.
- Verified patient on 2/9
My experience was awesome. Staff was friendly, professional, efficient, knowledgeable and excellent!! Wright off the back I knew I was in good hands. Thank you once again to the staff at Multicare Indigo Urgent Care Puyallup.
- Verified patient on 2/8
Best experience I have ever had. They treated me like I was important to them. I appreciated everyone there. Everyone was so kind. Will recommend them to everyone I know who needs to go to an urgent care. Thank you for your great service. Top notch! Best of the best!
- Verified patient on 2/7
Ty was very nice and quick to help me. I was very self conscious about my running nose and handing over my ID full of germs. He very nicely reassured me, put on some gloves, and disinfected everything without making me feel like I have the plauge. Very kind and thorough. Doctor was also great, listened to me about the nerve pain and built a plan together to treat my sinus symptoms. Truly appreciate the kindness and patience of everyone I saw today. Its a rough time to go to the doctors and I had to drag myself to go as it was. Thanks Indigo 😊
- Verified patient on 2/7
Fast friendly professional service! So happy to have an urgent care in our area!
- Verified patient on 2/7
COVID-19 test. Not fun, but not painful. Your results may vary.
- Verified patient on 2/7
Everyone was very friendly from the receptionist/nurse up front who checked me in to the MA who administered my Flu vaccine. I would definitely recommend this urgent care center to others.
- Verified patient on 2/7
This is the only place I will go for urgent care. The appointments are so convenient and everyone is super friendly. I’ve taken my son here too.
- Verified patient on 2/6
I would recommend this MultiCare urgent care site highly. I’ve been to this site two times now and couldn’t have gotten better care. The doctor and staff are outstanding.
- Verified patient on 2/6
I wholeheartedly recommend this Indigo Urgent Care clinic to anyone! First rate, top notch, A1! A great facility with great people!
- Verified patient on 2/5
Jordan was friendly and funny, made the testing process far less uncomfortable. The facility was pristine. On an administrative note, I think indigo should provide a field for one's preferred name, which often differs from the legal first name.
- Verified patient on 2/5
I needed a Covid test. I was able to quickly get in, be tested, and received my results less than 36 hours later.
- Verified patient on 2/5
Best urgent care I’ve been to
- Verified patient on 2/4
Very good, but anxious to get results of my Covid test!
- Verified patient on 2/3
I had to get my daughter a Covid test. The staff was friendly and very nice. They were easy to talk to and amazing with my daughter(3). I would highly recommend and I will be using again in the future.
- Verified patient on 2/3
I had to get my daughter a Covid test. The staff was friendly and very nice. They were easy to talk to and amazing with my daughter(3). I would highly recommend and I will be using again in the future.
- Verified patient on 2/3
I’m generally pretty hesitant about visiting Urgent Cares. My family and I haven’t, historically, received the best care at Urgent Cares. I was so pleasantly surprised by the new Indigo UC in Maple Valley. I made my appointment online. The staff was incredibly nice and made their cleaning visible. Dr. Marshall truthfully treated me like I was at a primary care practice instead of an urgent care. He was thorough, thoughtful, and straightforward. He went above and beyond during the appointment, called me right away with my lab results, and, days later, when I was having a communication and scheduling issue with the provider he referred me to, he personally took my phone call, called the provider himself, advocated for me, and then called me back immediately. I’ve never had a doctor show me that much respect and display that much empathy to a concerned patient. Dr Marshall and the staff definitely changed my opinion of urgent cares.
- Verified patient on 2/3
I'm rewriting my review because we were told that we were going to know our covid test in 1-4 hours but we heard nothing and had to drive back the next day to find out it was a standard test instead and we still haven't heard anything a few days later. Also no one answers the phone, at all.
- Verified patient on 2/2
Dr. Marshall has the best bedside manner. This is not the first time he has seen my child yet every encounter is consistently positive. He is thorough and kind. Wish he was in pediatrics so he could be my child’s primary care Dr.
- Verified patient on 2/2
I took a bad fall yesterday, and my knee hit the hardwood floors HARD..... so my husband took me to Indigo Urgent care, today. From the young lady who checked me in, to the young lady who took my vitals, and the provider who looked at my knee, said he would need to get an X-ray, he came back to let me know that the X-ray was not working. He referred me on to St Francis ER dept., even though I couldn’t get treated there, I will go back if I ever have the need for urgent care, they were just the best!!
Thank you for kind and caring attitudes!!
Vicki Bluhm
- Verified patient on 2/1
Perfect care....I have been to 3 Indigo's and they are equally across the board the best Urgent Care I have ever been too! I am 59, so I've been to a lot.
- Verified patient on 2/1
O. M. G. this was LITERALLY the best urgent care ever. Desire was so professional and kind. So fantastic! Rebekah was AMAZING, she was so caring and really took the time to listen to my concerns. I heard about this place from the moms in my bookclub and they were so right! 10/10!
- Verified patient on 1/30
It was honestly such a quick and easy experience. I went today for a sports physical and I’d definitely come back when it expires. Great care and respect!
- Verified patient on 1/30
Had Covid test. You fit me in which was so appreciated. Everyone was so great. Thank you so very much!
- Verified patient on 1/30
Had Covid test. You fit me in which was so appreciated. Everyone was so great. Thank you so very much!
- Verified patient on 1/30
Best pediatric clinic in the pierce county.
- Verified patient on 1/30
I always get best services for my kids care.
- Verified patient on 1/30
Very well informed staff who were friendly and helpful in setting up my test
- Verified patient on 1/29
The staff is amazing the doctor was wonderful everybody was very courteous and clean and had a very good sense of humour The doctor let me know that they would be informing me of my test and they call me within 20 minutes of the time I left I would recommend them to everybody I know this was the quickest and best experience I've had at a doctor's office You all are amazing !
- Verified patient on 1/29
Only issue I had was I waited 5 days to get my test results only to call and fund out I should of been called 2 days prior.
- Verified patient on 1/29
It was very fast - on time appt scheduling. Quick test results!
- Verified patient on 1/28
The MA that checked us in was out of line asking why I needed to get my baby tested for Covid. When I tried to explain my reasoning, I noticed her shake her head. That I found pretty unprofessional. What she didn’t know was, I am a medical provide and make testing decisions for my patients on a daily basis. Our decision to get my baby tested was well thought out and definitely not taken lightly. When the PA walked in, he said yes it was appropriate to test. Anyways, its not that big of a deal. But just a reminder to the staff that they need to be compassionate at a time like this. And if they feel something is done inappropriate then that is a conversation to have between the provider and the patient.
- Verified patient on 1/28
Out nurse Ali was so good with my son, we got right in with our appt, front desk staff were friendly. Out doctor was also lovely and sweet to my son, she was also very understanding and empathetic - as was Ali. We had to get my son tested for COVID due to a high fever at school.
- Verified patient on 1/27
Being tested for Covid.......wish results could be found quicker. But understable in this world!
- Verified patient on 1/27
Went for my first Vivid test, was fast and easy. They put me at ease and I was quickly taken care of. Follow up was amazing!
- Verified patient on 1/25
This was the best urgent care experience I've ever had. I loved that I could book online ahead and come in with no wait time. The receptionist, nurses, and doctor listened, were friendly, and extremely thorough in my care. We are new to the area and were extremely overwhelmed with the care options available, and I'm glad we went with Indigo. I feel like they truly cared about my specific situation and did all they could to help.
- Verified patient on 1/24
Great urgent care experience! Every staff member I interacted with was extremely professional, friendly, and kind. Facility was clean and modern. Would come back in a heartbeat.
- Verified patient on 1/24
2nd time I needed urgent care. Staff here are professional and very nice. You feel your important. Not another sick person. Have gone to other urgent care centers. This is far the best!
- Verified patient on 1/24
At Indigo Urgent Care I was provided with excellent care. My issue with my ear has been ongoing for 2 weeks. I came to the clinic and they were able to resolve the issue. I would come back to the clinic.
- Verified patient on 1/22
The medical assistant wasn't super social or friendly. She wasn't very quick and not so great with medication names. Otherwise it was a very pleasant experience. The MA handled the test very well.
- Verified patient on 1/22
Went for a pre-op covid test. Excellent staff!
- Verified patient on 1/21
Went for a pre-op covid test. Excellent staff!
- Verified patient on 1/21
I'm a Kaiser member, & they still got me in & tried to help me. Ultimately, they sent me to the emergency room, my sitsiation was a bit beyond urgent care's ability to help me.
- Verified patient on 1/21
Possibly the best urgent care I’ve ever been in for ratings given. I’ve been here twice while visiting from out of state. Really got substantive help and attention very quickly
- Verified patient on 1/21
Everyone was very friendly, from reception to testing and examination. Thorough and thoughtful. Never am thrilled to have to go to a doctor but they took a lot of the anxiety out of it.
- Verified patient on 1/21
I was so pleased with all of the people I had contact. I talked to a lot of different people on the phone setting up the appointment and they were all so nice. Especially when you aren’t sure what to do about scheduling for three people and not just one. I would recommend anyone who needs urgent care to go there.
- Verified patient on 1/19
I went in for a Covid test and I didn’t have it and got the results Within a half an hour!
- Verified patient on 1/19
I was pleasantly surprised to find Bonney Lake now has a MultiCare Urgent Care. The staff were great! Very polite, professional, and caring. The facility was very nice, very clean.
- Verified patient on 1/18
We were pleasantly surprised at how quickly we received the results of our COVID-19 antibody test. The whole experience, start to finish, couldn't have been better.
- Verified patient on 1/17
I do not know the names of the 3 that took care of my 3 year old daughter yesterday evening. I was so full of anxiety from no sleep in a few days and being so worried why she was so sick and in so much pain. We went to another multicare urgent care in the morning and the ARNP that was on the floor said her ears were so impacted with hardened wax he couldn’t even see if there was an infection. My daughter was visibly miserable and told me that the only option is to do an ear wash but he advised against it because it would be so painful that even adults can’t handle it and he sent us on our way with “give her some Tylenol”. Fast forward to coming to wood creek convenience care the ARNP on floor that evening, he assured me they would be able to take care of the ear wash and check for infection to get her healed up. We were in and out in a short amount of time. While the ear wash was scary for a moment, they treated her with such care she was thanking them for helping her ears feel better as they were working on it. He apologized whole heartedly for the way we were left so discouraged that morning especially since they are both multicare facilities.
So please, whoever reads these reviews, please please please recognize the staff from the evening of January 15th for finally helping my baby girl. Thank you for being so kind to an overly frazzled mama. You guys are the real deal! I appreciate it from the bottom of my heart.
The Smithwick family
- Verified patient on 1/17
Appt for COVID test, was on time and very efficient staff. Observed one staff member, Kelly, sanitizing surfaces.
- Verified patient on 1/15
Doctor suggested prednisone for sore throat. Didn’t think it was strep, thought it was probably viral. Not necessarily skeptical but no doctor had ever suggested it before. Usually antibiotics and let’s wait and see. It was a God send. Anyone not sure and usually gets antibiotics, give the prednisone a try if doctor suggests. Great experience overall. Didn’t use the Miracle mouthwash because we didn’t need it. Bought it just in case. $64 at cvs, not covered by insurance.
- Verified patient on 1/15
Second time to urgent care in less than a month for reoccurring respiratory issues. ( non covid related) both times have been a good experience and the cafe teams are very nice
- Verified patient on 1/14
This was my best experience at an urgent care ever!!
- Verified patient on 1/12
Quickest and most pleasant trip I’ve EVER had at an urgent care clinic. HIGHLY recommend.
- Verified patient on 1/12
The three lady’s (did not get names) who helped me get a recliner and took my blood, they were so great and understood everything I needed. They were quick and efficient in sticking me once to get my blood needed.
- Verified patient on 1/12
Even though I don’t feel good my experience at Indigo Urgent Care was FIVE STARS ⭐️
Thank you to All the staff. Very pleasant, kind & compassionate team.
To the MA & R. Syverson ARNP
THANK YOU AGAIN
Sincerely,
Nicole G 😘😘
- Verified patient on 1/12
Went in for a coved test
- Verified patient on 1/11
I made an appointment online and was seen within five minutes of arrival. Both providers were very professional and thorough. I had a lab test done while there and the results were immediate. I was in and out in just a little over 30 minutes. Wonderful and very welcome service.
- Verified patient on 1/10
We were able to get the COVID-19 testing done quickly and easily.
- Verified patient on 1/10
The visit was outstanding, the staff where professional and polite. I would highly recommend Indigo Urgent Care to everyone.
- Verified patient on 1/10
This is the best urgent care I have ever been too. So polite and caring also there very fast too!
- Verified patient on 1/10
This was my first time going to this urgent care and it was wonderful. The entire staff was so nice and very friendly.
- Verified patient on 1/10
Best urgent care experience. Friendly, professional, prompt, and clean. All healthcare should be like this!
- Verified patient on 1/9
Fast, clean, courteous - all you need in a visit to urgent care. Thank you.
- Verified patient on 1/9
I made an appointment on line for a COVID-19 test which was so convenient and easy. I got in on time which was awesome. The staff were friendly and informative.
- Verified patient on 1/9
This was my second visit within two weeks. The first one was fir a Covid test and I didn’t answer the survey because the experience was just ok. Average. Broke my toe so I had to go back this morning. Same staff and they couldn’t of been better! Helpful, friendly, empathetic and human. By that I mean they were treating me with a lot of honesty and goid humor. Nothing fake or rude. I would so go back again and will share my experience with others. I work for Olympic Sports and Spine and will share with the patients I come in contact with (accounts). They even got my husband in fir his Covid test while he waited fir me. This is a well put together team. Thank you for letting me share.
- Verified patient on 1/8
Roughy a young child in for a COVID test. Everyone we encountered was kind, professional and informative. I left the appointment with all questions answered and knowing what to expect next.
- Verified patient on 1/8
Best experience ive ever had in an urgent care center. Staff was kind and knowledgeable and I was in and out in less than 30 minutes.
- Verified patient on 1/7
Phyllis and staff were very prompt and efficient. It is good to know you are here when we visit our kids on Beacon Hill.
- Verified patient on 1/6
Great experience! I'd visit there again. Check in was easy. Staff was very friendly and explained the process. The person, Lyn, who administered my test was so gentle and providing a great explanation.
- Verified patient on 1/6
Visit was as good as you can get. Tested for COVID but the 1 hr test haven’t gotten results back after 3 hr
- Verified patient on 1/5
Dr. Thomas is a solid guy, totally down to earth and knows his stuff. It was probably one of the easiest and least dramatic appointments at an urgent care that i have ever had. If i need to go to urgent care again, that’s where I am going.
- Verified patient on 1/5
Receptionist Sara, Medical assistant Ernestine, and ARNP Debbie were all warm and friendly, and efficiently helped complete my covid-19 testing.
- Verified patient on 1/5
The Dr was wonderful with my kids and made the visit a lot better.
- Verified patient on 1/5
Had a scheduled appointment for a covid test - saw online that there was currently no line, so I went in early. Very efficient office. Friendly providers
- Verified patient on 1/4
Staff was very friendly and informative on covid19 current cdc standards and helped me get my test and paperwork sorted out very quickly and easily so I can return to everyday life sooner.
- Verified patient on 1/4
I think the medical assistant who helped me was named Hally or Holly but she was amazing. Very friendly, did the tests quickly and efficiently. Best care I’ve ever received from any indigo facility.
- Verified patient on 1/3
Was so pleasant and very professional. Every staff person was kind and polite. The service was quick but detailed. I didnt feel rushed or excused. The office was clean and welcoming. All around the Best Urgent Care experience I have ever had.
- Verified patient on 1/2
Get rapid testing for my contrition and age...great help!
- Verified patient on 1/1
In and out for testing in under 10 minutes
- Verified patient on 1/1
This was a harrowing experience. I was immediately reassured by the efficient check in process. Next, being guided gently through a very painful X-ray experience. Then to have Brandon Weaver, expertly view, explain and refer me to the ER for further care, settled my mind. This is not the first time that our family has sought care at Indigo Urgent Care and each visit has increased our confidence in the care provided. I was assisted into a wheel chair: greeted and cared for by a knowledgeable, efficient staff. A special thanks to Brandon S. Weaver,
- Verified patient on 12/31
I came in to find out if I needed a TDAP shot after an incident with a rusty nail. This place is so clean, the staff is very helpful and friendly. I usually would avoid going any urgent care but if I ever need to again I will go back here.
- Verified patient on 12/30
I made an appointment online for a Covid test. I was in and out in less than 30 minutes that included time with assistant, doctor and technician. All were courteous, friendly, caring, and proficient.
- Verified patient on 12/28
Today’s visit was awesome. As a man who attended business school in college, I saw a great improvement in how staff are now able to see what I input before my visit online. The efficiency made my admission and wait time minimal. Great work. Staff were awesome and did their fantastic best. Covington Indigo is my go-to for urgent care, and I recommend them to all my King County co-workers. Great job with the improvements. Keep up the good work and awesome staffing!!!
Thanks,
Mark Naanes
- Verified patient on 12/28
Best experience at an urgent care ever. I made an appointment and didn’t have to wait. Staff was amazing!
- Verified patient on 12/27
I didn't expect to have to swing by the urgent care on Christmas, but I did, and they were phenomenal.
- Verified patient on 12/27
Seen on Christmas for a covid test. Staff and Erin (nurse practitioner) were all very pleasant, informed, and professional. I'd highly recommend them.
- Verified patient on 12/26
Very fast and loved the staff! If you need urgent care - great place to go!
- Verified patient on 12/25
Really great experience from walk-in to walkout. Quick, clean, professional every time. Great staff. Infinitely better experience than dealing with a full hospital urgent care or emergency room.
- Verified patient on 12/24
Covid testing, they all put my mind at ease
- Verified patient on 12/24
Such a pleasant experience for being at urgent care on Christmas Eve. Thanks for being so friendly.
- Verified patient on 12/24
Urgent care with no wait! Friendly and attentive staff. Highly recommend since you can schedule a visit at a location that is convenient.
- Verified patient on 12/22
Cutest and most professional nurses in urgent care!
- Verified patient on 12/22
The MA who did my COVID test was not wearing goggles or a face shield. This is not proper PPE protocol. I also noticed that the waiting room was not being wiped down between people sitting in chairs. Otherwise, the wait time was nonexistent, and the staff was friendly.
- Verified patient on 12/22
Staff was really amazing and very kind! They were very comforting and they were able to get to me on time to treat my pain. Very fast and I must say that they gave me a great experience! I would recommend this place a lot out of all the urgent care around this area!
- Verified patient on 12/21
Great people and super nice. COVID test was uncomfortable but the nurse was so great and patient to get me through it. Great experience!
- Verified patient on 12/20
Staff was great and friendly! They got me back right away. Had the covid test done. It was much easier than I thought and the assistant made me feel comfortable before.
- Verified patient on 12/20
I arrived at my appointment early. I called to make sure I could enter since I was early and the staff got me in right away, there were no other people/patients waiting and had sanitizer everywhere. After I was shown to a room I waited a minute or two before someone in full PPE came in to test me for covid. She explained the process, asked a few questions and was very friendly. After the covid test, the physician came in. He explained the scenario if I were to test both positive or negative and the precautions I should take either way. I felt very comfortable, clean, safe and taken care of.
- Verified patient on 12/19
Best urgent care experience I’ve ever had
- Verified patient on 12/19
I did not want to go to urgent care, but a fever made it necessary. All the staff was amazing!!!!!! So kind and helpful! Overall, a great experience. Thank you for making us feel comfortable during these crazy times.
- Verified patient on 12/18
I came in for COVID test but no basic routine was taken such as temp, weight and questions regarding symptoms.
- Verified patient on 12/18
I had a Covid test ( that was fine ), but waited to see a dr and they came back and said u did a virtual one , after 45 mins after my Covid test
- Verified patient on 12/18
I was there for a covid test and they didn't make feel like I had the plague
- Verified patient on 12/17
Went for Covid test. Staff were all friendly and professional. They were unhurried and listened.
- Verified patient on 12/17
The covid test tickled. Highlight of my night. Very friendly staff!
- Verified patient on 12/17
During these strange times with Covid, this clinic made this trip an absolute breeze. My son was having trouble breathing due to a cold with asthma. We were given a time slot over the phone and they were ready with a room when we arrived. The nurse and doctor both were friendly and listened to our wants and needs. My son has been with multicare since birth with severe breathing problems and I have always had good experiences, but this may have been our smoothest trip to urgent care so far. Thank you!
- Verified patient on 12/16
I went to Indigo to get an exposure Covid test. They were busy but handled it nicely. The genuine care was refreshing. I highly recommend them.
- Verified patient on 12/16
I came in for a covid test. From the second I walked in, I felt taken care of. The office was super clean. I only barely saw one other patient. The front desk receptionist was so kind and quick to help. I actually got dizzy and thought I was going to pass out after my covid test and my nurse was so kind. She ran to get me water, helped me lay down and made sure I was ok. She was so kind and comforted me. I loved being able to schedule the appointment online. It was a great experience.
- Verified patient on 12/15
I went in for a Covid test. I had extreme anxiety over it. Lacey was amazing. She was very patient and made the process seamlessly. The whole staff was professional. She treated me like if I was a family member. She didn’t see color or age. She just took care of me. Thank you Lacey and staff. God bless you all.
- Verified patient on 12/15
My nurse and my doctor were amazing! Both of them answered all of my questions and both have some amazing bedside manner. I would continue to use this Indigo for any urgent care needs.
- Verified patient on 12/13
Why wasn’t I contacted about my COVID test results. I called on Thursday and was told they were not in but would be contacted when they were. I was tested on 12/7 and had to call myself on 12/12 to find out instead of them calling me. I would think that this would be an immediate response to those waiting for results. Not good policy having patients having to call themselves. Thank the lord I was negative.
- Verified patient on 12/12
Everyone I spoke with was nice, interactive and seem to have a smile. The dr was quick and to the point and answered all the questions I had. I would definitely recommend this Urgent Care to anyone.
- Verified patient on 12/12
My doctor Ryan was incredibly nice and comforting as well as the MA Michelle, and x ray specialist Ally. I received quality care in a time I really needed it at an affordable rate during this temporary period where I’m uninsured. I hope I never need to go to an urgent care clinic again, but if I do I know exactly where I’m going.
- Verified patient on 12/11
One of my favorite Urgent Care facilities in the PNW !!!!
- Verified patient on 12/11
I came in as a walk in at the Orting Indigo. The staff there helped me find an earlier appointment at another facility. I really appreciated that.
The Bonney Lake Indigo staff was super friendly and all had nice big smiles and seemed to genuinely care about my pain. I was in and out very quickly. I can honestly say it was the best urgent care visit I have ever had.
- Verified patient on 12/9
I was told by my doc that I needed to go to urgent care
No that is not ok with me. I want my doc
However, when I did go this morning, I gone to one that is for appointment only, thank God someone had just canceled. I got in and was seen by Sam.
I was very happy with the whole visit
- Verified patient on 12/8
Tried to go to MultiCare in Auburn. /Urgent Care but they said they were booked up till the 22nd of December the Urgent Care in Covington was awesome
- Verified patient on 12/8
I have never been to indigo urgent care before and was extremely impressed, it was very clean organized and efficiently run!
- Verified patient on 12/8
This was the best Urgent Care experience I ever had! The Provider. Caitlin Winder, her MA, and the front desk lady were so courteous, respectful, empathetic, and professional that I will never go to another Urgent Care Facility except this one in Federal Way. Thank you!
- Verified patient on 12/7
Both nurses we saw and dealt with were very friendly and had great bedside manners. We updated or health insurance information and didn't have to fill out paper work at the time of our appointment. Sena administered a COVID19 test for both myself and my daughter. She made it painless and easy. She also asked us if we needed notes for work which I didn't even think of and showed her thoughtfulness. I would highly recommend indigo and Sena for your urgent care needs.
- Verified patient on 12/6
This is the best urgent care/walk-in place I’ve ever been to. It’s much cheaper than the walk-in hours at my primary care’s office. They’re doing an amazing job at Indigo, now more than ever! Thanks for taking care of us during the pandemic.
- Verified patient on 12/5
Staff were very professional with caring bedside manner. Would definitely go back for urgent care scenario.
- Verified patient on 12/5
The staff was friendly and welcoming especially Sara(MA), Michelle(MA) and Charitee(ARNP). I would recommend this urgent care clinic
- Verified patient on 12/4
Went in for Covid test for travel, piece of cake. Got some good IT advice on app from staff, was in and out. Great experience.
- Verified patient on 12/4
I was in and out quickly for a Covid test everybody was nice polite and efficient.
- Verified patient on 12/3
Quick and easy. We were just there for a covid test but it allowed them to do a minor health assessment so they could bill insurance more but I guess that is ok
- Verified patient on 12/2
I went in for a Covid test due to my symptoms and it was a breeze-very friendly environment 😊
- Verified patient on 12/1
The wait time was 3 hours for a covid test. The person that checked me in was not very friendly at all. However the M/A and ARNP were very friendly.
- Verified patient on 12/1
This is my second time using Indigo urgent care and both times I’ve received competent and caring service . Very easy to set up an appointment time through Solv and there was access to x/ray to help rule out other injury. I’m very satisfied .
- Verified patient on 11/30
The staff were sweethearts. They made my visit very positive even though I didn’t want to be at an urgent care on Sunday night!!
- Verified patient on 11/30
Everyone in the Urgent Care was friendly, kind, professional and concerned.
- Verified patient on 11/30
A little nerve wracking as urgent care is the best option given COVID (as opposed to ER). Did not have reservation, but staff did absolute best to expedite care... staff was amazing. Service and doctor’s concern and interest in addressing our “emergency” was exemplary. Intake Nurse was so calming and thorough... I recommend this location above all Urgent Care I have been to on Bothell/Mill Creek. Thank you for taking such great care of my family.
- Verified patient on 11/30
Very easy way to get a quick covid test.
- Verified patient on 11/29
Covid Test
- Verified patient on 11/28
I like Indigo Urgent Care so much! They are so nice and professional!
- Verified patient on 11/28
Made an appointment for a covid test. From the front door staff to the staff taking care of me in the back, I had excellent service. The nurse practitioner was extremely professional and full of valuable information. I will definitely consider this place for future medical needs. Big thanks to all the wonderful staff at Indigo during this trying time.
- Verified patient on 11/28
I was traveling from Roy, WA because the nurse over the phone said he need to go Urgent care. First we went to Spanaway and found out they are appointment only. So, we went to Frederickson Urgent care. The staff there was awesome.
- Verified patient on 11/26
Best experience ever at an urgent care. I cannot say enough good things, thank you for taking care of your patients!
- Verified patient on 11/26
Very friendly, accessible staff. Easy in and out for a covid test.
- Verified patient on 11/25
Came for a COVID test and was in and out quickly! Friendly staff
- Verified patient on 11/24
Taking a COVID test - could have been nerve racking. The staff were all very friendly, professional and put us at ease. Thank you for the outstanding care! Ramona Lynne Bromley
- Verified patient on 11/23
The only concern would be lab test results. Longer than expected. Not sure if thats out of indigos care, as the overwhelming Covid testing increases. Still waiting for my results. I know I have A flu, unsure which one it is!!
- Verified patient on 11/23
Sena Kim is the most professional and capable NP I have ever had at an urgent care. That woman deserves a raise!!
- Verified patient on 11/23
I was checked in by river. She was knowledgeable, competent, and efficient.
My Covid test was administered by Alisha, who was friendly and inspired confidence.
Dr. Cruz was also friendly and approachable.
- Verified patient on 11/22
Was just there for a COVID test. It was fast easy and all staff were great.
- Verified patient on 11/22
Went in for a Covid test. Very very nice staff. Amy the ARNP was excellent and very kind.
- Verified patient on 11/22
From checking in to taking a COVID test to the follow up with the nurse... everyone was fantastic!! Thank you!
- Verified patient on 11/19
Everyone was kind and very informative. Answered all my questions. Had cold symptoms so went in for Covid test. Easy to book online and no wait.
- Verified patient on 11/19
The online work around to get the orders for a walk in COVID test were a little cumbersome but it was totally worth it for a short walk in wait, super clean facility and staff that could not have been more helpful and friendly. Thank you! Expectations far surpassed!
- Verified patient on 11/19
Went for COVID test and exam. Everyone was very friendly and professional and seem to go above and beyond. Would recommend to others for sure!
- Verified patient on 11/18
I did not have to wait at all because I made an appointment prior to going to Indigo Urgent Care. Everyone I saw was nice and very helpful.
- Verified patient on 11/18
I’ve been to this urgent care three times now and every time the staff is friendly, fast, and efficient. I would 100% recommend this place.
- Verified patient on 11/17
Indigo is my favorite urgent care to go to, always a speedy, thorough process. Very friendly and knowledgeable.
- Verified patient on 11/17
Great experience. Much better than old MultiCare urgent care.
- Verified patient on 11/16
Was the best urgent care visit ever
- Verified patient on 11/15
Receptionist was great, friendly... waittime was not long as a walk in ... nurse was very friendly and professional. Doctor was very attentive and friendly great urgent care would deff recommend and would be coming back if needed
- Verified patient on 11/14
Best urgent care visit I’ve had in my 50+Years.
- Verified patient on 11/14
It's the nicest urgent care facility I've ever been to. It was very clean and the receptionist took extra care to make sure everything was sanitized for patient use before and after each patient. Staff answered all my questions and were very friendly. Wait time wasn't long at all. They got me in a room in less than 10 minutes. Would recommend!
- Verified patient on 11/14
Under the circumstances very positive. 3rd visit in 3 weeks due to injury & follow up and now covid test. Everyone warm, friendly and professional, very nice experience. 5 star all around.
- Verified patient on 11/13
I had an appointment ,but I had a long wait. I understand the wait was due to the amount of corona screenings. All staff members were very kind. Despite being swamped and other patients screaming at them. My MA and PA were amazing, I feel bad I don't recall their names. If I have ever need to go to urgent care I will make sure to go to indigo. Please let the staff know they are appreciated. I could see they were dealing with a lot of stress by the way other patients treated them.
- Verified patient on 11/13
First time at this office and the experience was wonderful! My son was nervous and cried, but the employees were sure to comfort him and did their best to make him laugh. Going to urgent care is never fun, but the three employees we encountered made it as enjoyable as it could be. Thank you!
- Verified patient on 11/13
I got in and got out really fast. Made my appointment online the night before. The check-in process was smooth as well. Excellent place to go to if you need urgent care especially in our current uncertain climate.
- Verified patient on 11/13
Super helpful and professional during these trying times. Covid test was quick and painless.
- Verified patient on 11/10
Travel COVID testing. Prompt and friendly service
- Verified patient on 11/10
COVID test with appointment. Very quick and efficient.
- Verified patient on 11/10
I loved making the appointment for urgent care. It was vey easy and we were seen before our actual appointment. Very, very efficient.
- Verified patient on 11/10
I have only been to Indigo Urgent care twice since moving to the area and I am thoroughly impressed. It’s a clean, bright, modern clinic.
- Verified patient on 11/9
One of the best, if not the best experience at an urgent care facility, that I have ever had
- Verified patient on 11/9
COVID test for my daughter. Stag was so patient and nurturing. She was incredible nervous when we were on our way, but because of the staff, she sailed through the test. Thank you, so much!
- Verified patient on 11/9
Staff was extremely friendly, kind, and helpful. They were also very patient and understanding in regards to my toddler's needs and mood. The staff was so attentive, I cannot recommend this Indigo urgent care location enough!
- Verified patient on 11/7
Went to Indigo in Bothell as a walk-in patient and received a COVID test. Fast, easy and super friendly process. Very good attention to COVID protocols. Staff was so helpful, friendly and efficient.
- Verified patient on 11/6
Dropped in for COVID test and waited maybe 15 minutes. They checked my vitals, meds, and lungs prior to seeing the nurse practitioner. The nurse practitioner went over the same information and listened to my lungs before asking me if I wanted the test. I would definitely recommend and and return to this facility. Thank you!
- Verified patient on 11/6
Friendly, caring staff. Best urgent care I have been to in the Spokane area.
- Verified patient on 11/6
I would highly recommend anyone to go to an Indigo clinic. The staff was super friendly and welcoming. I was given so much information by Thomas, the APRN at the Lakeland Indigo facility and he was very attentive to the issues I was having. He also mentioned some things I should talk to my primary care provider about that I wouldn’t have otherwise noticed. The medical assistants were all friendly and kind. I had a much better experience here than I’ve ever had at a MultiCare Urgent Care clinic and it was so nice to be able to schedule ahead and chose from many convenient locations.
- Verified patient on 11/5
Everyone was amazing and so thorough! I appreciate the care they took at every step, asking if I was okay to wait a little longer for test results and doing everything possible to make me more comfortable physically.
- Verified patient on 11/5
The doctor didn’t even felt or touch my mother in laws ankle - no physical exam, just looked. The medical assistant tho was great making mom felt cared for and very nice!
- Verified patient on 11/5
COVID test
- Verified patient on 11/4
I've been to an Indigo Urgent Care before and was impressed. So thrilled they built one so close to me. The staff was exceptional and the Doctor was beyond compassionate and knowledgeable. Very easy to talk to and had exceptional bedside manner.
- Verified patient on 11/3
Went in got a walk in covid test and I was in and out in less than 20 minutes. Everyone was friendly and honest and the place was very clean!
- Verified patient on 11/3
Very efficient COVID testing process. Online appointments, called me the morning of to make sure I was actually in the window to avoid false negative test. Phone arrival notification, texted me when they were were ready for me to come in, really nice and caring staff. Great experience!
- Verified patient on 11/2
Had thought we were getting rapid covid test. Per web site. Said 3-5 days results, but the doctor was quite not covid that I have.okay with diagnosis.
- Verified patient on 11/1
I flew to Tampa this week to see my elderly parents. I got an email from my son's supported living agency telling me to quarantine for 14 days before seeing him!I am distraught and got the information about your clinic from the health dept website
Everyone was wonderful to me.
Office staff, the nurse on video, and Sara this morning when I came in for my Covid test
I have had 2 before so I could have procedures done, and she made it quick and relatively comfortable. The Mill Creek clinic was welcoming andvspotless! I so appreciate her professionalism! We will be back!!
- Verified patient on 10/31
I really lịke this clinic ! Staff are so friendly and nice! They took very good care of me even I only walk in to see them for the first time!
- Verified patient on 10/31
I went to the wrong urgent care but they happily accepted me and the staff were all very kind and treated me well! Thank you!
- Verified patient on 10/31
Was there shorty for Covid testing. Everyone was nice and it was quick and easy
- Verified patient on 10/30
This urgent care is better then the one in covington and the staff are really sweet and nice.
- Verified patient on 10/30
I had a very pleasant experience at Indigo Urgent Care of Marysville. they were prompt, courteous, and very helpful with my COVID testing. I would highly recommend them for Urgent Care needs.
- Verified patient on 10/29
Please consider having ‘pagers’ (texting patients) so they don’t have to wait in the waiting room. I would have preferred waiting in my car, as a person came in after me for covid testing because he was exposed to covid at work.
Thanks!
- Verified patient on 10/29
It was fantastic !! From the moment that I walked in to leaving I was impressed. All the staff that I came into contact with were pleasant and welcoming. I received great care down the tech, and the provider was good. Overall I wasn’t feeling well but it was a great experience for an urgent care.
- Verified patient on 10/29
I will forever more use this facility when requiring urgent care. Everyone is exceptionally pleasant and caring to deal with.
- Verified patient on 10/28
Amazing! I was in and out in record time whether I compare it to my PCP or a different urgent care. Loved the experience and was definitely impressed
- Verified patient on 10/28
Got right in, almost no wait time Provider Sarah listened to my physical complaints and with a brief exam made suggestions and gave a referral. It was a relief to know whatI I went in for was not a concern
- Verified patient on 10/28
I needed a covid test and the filks at Indigo were right there for me. I was taken in very quickly and had everything explained to me. This is the second time I have needed Indigo and the second time I have had this experience.
- Verified patient on 10/27
Fast and efficient. Second time I’ve come here for travel Covid tests to Alaska.
- Verified patient on 10/27
In and out in 10 minutes for a covid test. The receptionist, nurse and doctor were sympathetic, understanding and professional.
- Verified patient on 10/27
Great experience. MA that gave me the Covid test wasn’t wearing eye protection. She had her regular glasses on. Perhaps they didn’t have any to go over her glasses. Just worried about her safety.
- Verified patient on 10/27
The Indigo Staff was very friendly, personable, professional and compassionate about your well-being!! I'd rather go to Indigo Urgent Care rather than my family Doctor. At Indigo, you don't feel like a number. You're treated as a person with a health concern. Very satisfied!
- Verified patient on 10/26
PAC was very thorough and showed concern, explained everything and answered all my questions. Very pleasant experience at an urgent care.
- Verified patient on 10/26
Excellent for urgent care
- Verified patient on 10/26
They were wonderful, again. So cheerful and helpful. If/when I need urgent care, they are the place to go. Thanks to Kawanda, Tara and Sally for making a very painful experience as good as it could be.
- Verified patient on 10/25
Wow! Able to make a same day apt, and was brought back to get vitals taken as soon as I was finished checking in (not even 1 minute of waiting!). Dean, the NP, was knowledgeable and thorough in his explanation of my care plan. Overall an awesome experience, and will use them in the future for any urgent care needs. Thank you, everyone at Indigo!
- Verified patient on 10/22
Indigo in Wallingford is a very nice and clean facility. Everyone was friendly and courteous from the time I was greeted with the nice nurse that checked me in at the front desk to the escort out the door from her. Nurse Beesa ( I apologize for spelling) and Dr Lamont Scott were very easy to talk to and genuine.
The experience of going to the Doctor was comforting at Indigo Wallingford!
I would definitely recommend this Facility for Urgent Care!
- Verified patient on 10/22
I absolutely love this urgent care. Every single time I have the same experience. The facility is clean, the staff is always genuinely kind and courteous, they get me and my family in and out quickly, while providing excellent medical care. I recommend them to anyone I know needing walk-in care.
- Verified patient on 10/21
I went in for a COVID test and was offered an ear cleaning as well
- Verified patient on 10/20
Seriously the best urgent care in Spokane! They always make you feel at home. They provide quality service efficiently and professionally. Great team.
- Verified patient on 10/19
Very friendly, quick wait time, and probably the best/cleanest urgent care I’ve been to.
- Verified patient on 10/19
One of the best experiences I have ever had for a Urgent Care. The staff seemed to know what they were doing. Everyone was kind and considerate.
- Verified patient on 10/17
They are one best urgent cares I have gone too. They listen to give you best care possible. Really seems they care about you.
- Verified patient on 10/17
They got me right in to deal with my head wound. The staff was great. The facility is nice, and they took care of me quickly. Going to urgent care is not usually on my list of thing to do, but if you find yourself needing medical help, I would definitely recommend this clinic. Thanks
- Verified patient on 10/16
Way better than any other urgent care experience I’ve ever had.
- Verified patient on 10/16
First time going to urgent care. Friendly staff. Highly recommend.
- Verified patient on 10/15
Covid test, how fun could it be?
- Verified patient on 10/14
Had an appointment for 10:15, was seen at probably 10:30ish which isn’t bad at all!! The staff was super friendly and the waiting area was also very clean and tidy (I saw the receptionist clean the waiting room while I was there). They also had masks and hand sanitizer right at the from door. My only bit of criticism was the background music. It was a nice classic rock station but at one point there was an electrical guitar ballad that went on and on and my head was killing me. Definitely not what I wanted to hear while not feeling well. Such a minor inconvenience and overall a really nice experience for an urgent care facility.
- Verified patient on 10/14
I hate going to urgent care as I’ve had bad experiences in the past. We just moved to Spokane and saw that Indigo was near our house and covered by our insurance. I was pleasantly surprised with how friendly everyone was, how clean it was and I felt heard when describing my symptoms.
- Verified patient on 10/13
Everyone was lovely and I appreciate the kindness. A visit to Urgent Care is never ideal but the staff made it easy and welcoming.
- Verified patient on 10/12
I did not realize this urgent care was here. Now that I know, this will be a first choice should we need services again. Staff was great.
- Verified patient on 10/12
Went here for a Covid test. Do not have one single negative thing to say! 5 stars 👍
- Verified patient on 10/11
Receptionist should not be asking out loud the reason you are coming (especially since mine was due to covid testing). It was embarrassing for the whole lobby to hear why I was there and see people move away from me.
Covid test was fine and took less than a minute. My wait for the doctor to just tell me parting words was 15-20 minutes.
- Verified patient on 10/11
The staff was very friendly and warm especially knowing I wasn’t feeling well. I had to wait a little bit but I didn’t mind since I know it’s flu season plus lots of people needing Covid tests. They made it super smooth and a positive experience.
- Verified patient on 10/11
I have 2 toddlers every time I’ve come in and regardless it feels like I and they are at a little medical spa. Honestly, if you have to be at urgent care a million times over its here. Best little spot in Spokane.
- Verified patient on 10/10
I went to urgent care tonight for something that had been really affecting me for a bit. My care here was so astoundingly amazing. My previous experiences with other urgent cares was that you are rushed in and out and the care was subpar, often not worth money or time. The soonest I could get my appointment with my new doctor (previous one left insurance) wasn’t until the end of the month and I knew it couldn’t wait but it also wasn’t an emergency for the ER. I’m so glad I went here. Everyone was great, the care was extremely thorough and I have a referral for a specialist as well. I cried with relief in the car. I truly appreciated the care. Thank you to the team who helped me tonight!
- Verified patient on 10/10
My wait time was short, lobby was super clean, staff was friendly and doctor was very knowledgeable and seemed to care. This will be my go-to urgent care clinic!
- Verified patient on 10/9
I was there for a Covid test and the doctor still needed to see me- just to say hi and hand me a pamphlet that the nurse could have easily did.
- Verified patient on 10/9
The doctor and nurses were knowledgeable, thorough, efficient, friendly and supportive. The doctor went beyond the Covid testing to x-ray of my lungs. He explained the risk factors and what to do if symptoms worsened. My husband and I left feeling served by a very caring staff.
- Verified patient on 10/9
I was very pleased with the entire clinic and staff! I found the receptionist, radiology tech and physician to be all I could ask for at an urgent care. Kudos to Multicare for having a physician on premises! ARNP’s and PA’s are very effective in many situations, but an actual physician is always preferred, especially in more concerning medical issues!
- Verified patient on 10/7
Best experience in a urgent care, EVER!!!
- Verified patient on 10/6
The medical staff was amazing, professional and courteous. My issue was with reception. I called the clinic on 10/5 and they were so nice They scheduled us an appointment to come in today at 11:15. When we showed up I checked in on my phone and filled out the paperwork. We should already be in the multi care system but they didn’t find us. Receptionist was very rude and he said that I don’t have an appointment as 11:15 isn’t an appointment time. I offered to show him my text message that said we did have an appointment but he wasn’t interested. He then said you have a walk in slot that’s not an appointment. He then proceeded to tell me we have a $100 co pay and I said we have a $20 copay. He said it’s clear as day right here on the screen that it’s $100. I asked why when we go to marybridge urgent care it’s $20 and he said they must be doing something wrong there. A co worker the. Told him to just bill me. I was fine paying the $100 but I didn’t think it was right. While waiting I called Regence and they looked it up and the copay is $20. ER visits are $100. Urgent care is not an Er visit per regence. This guy was rude and not a good first face for your clinic.
- Verified patient on 10/6
Had to take a COVID test and the nurse was very gentle and didn’t hurt. Thanks to your great staff for making my trip less stressful 👍🙏
- Verified patient on 10/6
I was there for a covid test a d I was nervous . They treated me with kindness . The Dr was nice and personable . All staff was great
- Verified patient on 10/4
Going to urgent care on a Saturday is never fun but this clinic was so wonderful. They got us in and out so quickly and they were so kind and helpful. Thank you so much staff!!
- Verified patient on 10/3
Best urgent care experience ever. Very friendly and well staffed. No long waits or bottlenecks anywhere I saw.
- Verified patient on 10/2
Crystal and Sarah were wonderful when taking care of my issue! Quick, courteous response, patient when I needed to look up my insurance info, overall if I need urgent care again, I would have no problem going here.
- Verified patient on 10/2
After my son cut his finger we ran up to the urgent care I cannot believe they took us right in no waiting at all. They cleaned up his room right away came in and gave him his stitches they were awesome. Thank you so much for the kindness and making us feel at home especially my son who is very nervous thank you so much again
- Verified patient on 10/1
I seriously recommend indigo urgent care! Dr. Weissman was the absolute best!! It was busy for her and she still didn’t leave me waiting long! Since I was in so much pain, the assistants took all the info down including labs needed and figured out what was wrong so a prescription was sent immediately so I could pick it up as soon a as was done being seen. Seriously thank you so very much!!!! Everyone was so friendly, empathetic and really took care of me so well! I appreciate every one of you.
- Verified patient on 10/1
Indigo was by far the best urgent care facility I have ever been to. From the time I walked in until the time I left the staff displayed nothing but kindness. I couldn’t have asked for a better experience. Thanks Indigo.
- Verified patient on 9/30
My 6 year old needed treatment for a large imbedded sliver. She was scared and nervous, but everyone we interacted with went out of their way to keep her (and me!) comfortable and at ease. She received wonderful care and I am just so grateful to have an urgent care clinic like this so close to home! I would recommend them in a heartbeat.
- Verified patient on 9/29
Indigo is great! The young man at the front desk Ben-RT was super warm and welcoming and Stacey-MA was so friendly and talkative with my son, she really got down on his level to talk to him! I really appreciated the thorough care that Kyle Micon-ARNP gave, we will always use indigo as our go to urgent care!
- Verified patient on 9/29
Fantastic knowledgeable staff. Comforting . Clean atmosphere. The best urgent care i have ever received since my childhood! I cant recommend Indigo enough. Thank you for being there! I am willing to drive from almost anywhere in the entire state to receive care there. The best place for medical care hands down!
- Verified patient on 9/29
Alana & Wei- Are always awesome! Went for COVID test- gentle kind & quick!
- Verified patient on 9/28
Went in for a COVID test and the entire staff from front to back was fantastic. Quick, easy, & very informative!
- Verified patient on 9/28
I would strongly suggest making an appointment to have the great experience I had. It delayed me going in by 1 hour. I was completely miserable with the stomach flu. The Staff greeted me immediately and I was brought back within 5 minutes. The nurse assistant immediately took my vitals and a COVID test. The Dr came in soon after and was very friendly and prescribed a anti nausea shot and the staff observed me for 15 minutes to make sure I didn’t have an adverse reaction. Then they let me go with smiles and we’ll wishes. It was a great experience except for the stomach flu part. I would highly recommend this location.
- Verified patient on 9/27
Great experience! Went in to get a covid test on a Saturday night due to symptoms. Doctor and tech were very friendly, took their time. Nonetheless, the whole thing was over in half hour.
- Verified patient on 9/27
I love love loooove indigo urgent care!! They are so great with my kids every time I come into the office!!
- Verified patient on 9/27
Went for a covid test. Staff was excellent. Very kind and caring. Efficient and explained everything. Holly and Patti are some of the nicest medical people I have ever met. Both were easy to talk with and made it less scary.
- Verified patient on 9/26
Dr. Kim always takes time for her patient and listens. Staff is very friendly and checks up on you in the waiting room. I will be going here for urgent care needs. Thank you all
- Verified patient on 9/26
Great experience. The staff was incredibly nice. Really like how you have to schedule an urgent care visit. Saves time vs. sitting in the waiting room with other sick people. Can wait at home instead.
- Verified patient on 9/26
Wonderful staff! I have a medically fragile kiddo, and we are well seasoned travelers through the medical system. Wonderful experience from front desk staff, exceptional nurse, and efficient and kind physical. I appreciate all the precautions taken re:covid.
- Verified patient on 9/25
Had to get a Covid Test and I was in and out. The staff was friendly and treated me well.
- Verified patient on 9/25
The nicest most helpful doctor I’ve ever seen in an urgent care office.
- Verified patient on 9/24
Indigo is my favorite urgent care. I’ve never had a bad experience. Doctor was very friendly and went over any concerns I had.
- Verified patient on 9/24
I waited to long to have an ear infection be seen, went to Multi Care Urgent Care, because it was my first time, the medical support assistant had to build my chart, she did on the spot which was impressive, was called to a treatment room within minutes, LPN took vitals, gathered my symptoms had a synopsis ready for the attending provider Maria Ramirez, she was great, bedside manner, patient education, prognosis and explanation of my med order were amazing, I couldn’t have had a better, timely experience! Thanks James
- Verified patient on 9/24
Excellent care and concern from all staff. The nurse practitioner was great, thorough and a good communicator. Highly recommend This urgent care location.
- Verified patient on 9/22
First time going to urgent care, staff was professional and very helpful. Appointment was quick and easy. Great overall experience
- Verified patient on 9/22
My experience at the doctors office was great comforting they were quick efficient and I felt good with the care that we got. The only thing that was frustrating was making the appointment my son needed an urgent care appointment and instead of being able to talk to a live person to schedule, I had to figure out the website and fill out his information and everything to get the Urgent care appointment while being under Extreme stress worried about Covid while my 5 year old son had a fever and cough so that part was very frustrating.
- Verified patient on 9/21
Great location and parking. Friendly staff. No wait for walk-in on a Saturday morning. Recommend for urgent care services like UTI, flu like symptoms, and colds.
- Verified patient on 9/19
Overall it was a very good experience, as have been the other times I’ve been there. My only concern is: both my husband and I went in for COVID testing. We are both sick with symptoms and have been exposed to another person who tested positive. I was very astounded that they allowed us to waiting the waiting room to be seen. I assumed they would have us wait in our car/outside because of our symptoms and exposure.
- Verified patient on 9/19
Quick, polite and efficient. Great impression for my first appointment. Knowledgeable and available to answer questions. I would highly recommend. The best urgent care ever.
- Verified patient on 9/18
I was very impressed with the compassion the medical team at Indigo showed me. I was in and out within about 30 or 40 minutes. I can't say enough and I highly recommend this Urgent Care.
- Verified patient on 9/17
Staff were incredibly kind! Facility was modern and clean! I’m disappointed at the fact that the nurse doing the swab failed to explain the swab process thoroughly with my daughter which alarmed her when she completed the nasal swab. The provider already had the care notes (discharge paperwork) before she even evaluated my daughter. I had to ask her how to treat symptoms since all she said was a ‘cough’. The provider also didn’t give any direction on how to receive test results for the Covid testing.
Upon leaving I noticed that the discharge paperwork wasn’t accurate. It showed my daughter who is 5’7” 160 at a BMI of almost 36 and 4’8” for her height. I called back subsequently to the clinic to have them update the info as my daughter definitely doesn’t have a BMI of 35, and to also obtain info getting results.
- Verified patient on 9/17
When I walked into the indigo urgent care it was very clean and organize. Felt very welcoming for just walking in. They told me my wait was longer but got me in right away. Very friendly staff and very helpful.
- Verified patient on 9/16
I did a virtual visit which was wonderful and I got everything I needed. The NP felt I should get a COVID test and that was the only reason for my visit. So it was quick, easy and exceptional.
- Verified patient on 9/16
First time I’ve used Urgent Care. Very positive experience.
- Verified patient on 9/16
I am so happy I found indigo urgent care today, my friend who is a doctor ; told me to go there, i was impress with the staff ; from my first phone call to seeing the doctor ; to checking out, this facility is very nice and new! They staff cleans everything, they are practicing Covid procedures, I highly recommend this clinic ; great and caring service , I rarely give anything 5 stars , I would of given more!
- Verified patient on 9/12
Covid testing. Quick, reasonably painless, this is a great facility. Staff is excellent.
- Verified patient on 9/10
Amazing experience! I had to get COVID tested and was terrified. The staff at indigo are amazing and take their time with you. Would highly recommend!
- Verified patient on 9/10
Amazing medical care was not expected in a local urgent care facility. Well trained staff.
- Verified patient on 9/10
I have never been so impressed with an urgent care! The whole experience was phenomenal! Thanks to ALL the kind and caring professional staff.
- Verified patient on 9/9
Absolutely the best urgent care I’ve ever been to. Friendly staff, clean facility, overall just amazing team work. Highly recommend making this a first stop for any urgent healthcare needs!
- Verified patient on 9/8
Very friendly and kind receptionist, nurse and doctor! Have never had a better experience at any urgent care. I would recommend this place to anyone.
- Verified patient on 9/6
Everything was quick efficient and was a overall good experience if I need any care that doesn’t require a hospital stay I will recommend this Urgent Care.
- Verified patient on 9/6
I’m always amazed how long it takes to check into a Multicare facility when I’m already a Multicare patient with 100% Multicare providers.....particularly when its only 10 days since I checked in at the same location. Check in notwithstanding, great experience and nice location. First choice if I need urgent care.
- Verified patient on 9/4
Best experience I’ve had at a urgent care
- Verified patient on 9/4
Everyone was very professional, polite and friendly. I was a little nervous about going to urgent care because of Covid-19, but everything was spotless and I felt safe.
- Verified patient on 9/3
This was honestly the best urgent care experience I have ever had. First of all, this is the nicest urgent care I have ever been in. Second of all, They listened to everything I had to say and made me feel heard. They were respectful and just very nice. Third of all, 10/10 would recommend.
- Verified patient on 9/1
This was the best experience at an urgent care facility to date. Thank you!
- Verified patient on 9/1
The staff and physician were absolutely wonderful! I was seen in urgent care for a delicate intimate situation and was put at ease. No embarrassment only professional. I highly recommend Indigo to anyone and everyone. Thank you for a great experience
- Verified patient on 8/31
This was my first time visiting an Urgent Care facility. I was desperately needing relief from unexplained swelling. I was pleasantly pleased with the service and care provided. This is definitely a great option on weekends when clinics are closed.
- Verified patient on 8/31
Cindy and the other woman who helped at check in were great!
Cindy worked very patiently with our daughter and was kind and friendly the entire time.
The Dr. was also great.
One of the best experiences I’ve had at a urgent care, ever.
- Verified patient on 8/30
Always friendly and attentive. Never rushed. Sometimes a little wait, but not as long as most urgent cares. We take the whole family here for ear infections, strep, rashes, falls off bikes, flu. Highly recommend, especially with the online appointment option.
- Verified patient on 8/29
I feel blessed that I’ve not had a need to be in an ER or urgent care place in the past. I’ve heard stories of terrible wait times. I’m pleased to say that I did not have to wait long at all, as I was a walk-in. Everyone on the staff was so friendly and kind! They made me feel very much at ease as I was pretty nervous. The doctor was very kind also, and explained things to me as he stitched me up. They all took great care of me as they worked on my wound-cleaning it thoroughly before and after the stitches. Everyone of them were concerned about my comfort at all times. I received a text checking up on me to see how I was doing. I highly recommend Indigo!
- Verified patient on 8/27
The facility felt very clean upon walking in and the front staff friendly. The decor (with the blue walls) felt peaceful and really nice! The MA offered me a beverage which was thoughtful. Happy with the wait time, time with provider, and all of the information provided. Will definitely chose this urgent care location for any needs in the future.
- Verified patient on 8/27
The ability to get an appointment was so nice and easy. I like their ability to text you with questions. Their entrance via text and only one at a time is great. The staff was so friendly to both of us. The explained everything they were going to do to her - strep and Covid testing. Dr. Coleman was so nice and listened to my daughter describe how she felt. Then brought in print outs for me about potentially could be wrong - himself! Will definitely come to the Urgent Care side again.
- Verified patient on 8/26
Dope! Lady that did my covid test was a peach. ✨✨
- Verified patient on 8/26
Everyone was very friendly and we were greeted nicely. The whole experience was very good. However, I’m not sure about the cleaning procedures. Perhaps I’ve seen different, but the assistant did not clean the thermometer or the finger oxygen detector at all. It worries me that I was in the Covid testing room and the equipment was not cleaned off. Other than that I always enjoy my experience and Indigo.
- Verified patient on 8/26
Very pleased overall. Wait time for a walk-in was not long at all, everyone was friendly and helpful, and clinical staff were caring and professional.
- Verified patient on 8/22
I was treated with kindness and respect the two times I've been there as always been a pleasant experience for being an urgent care.
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- Verified patient on 8/14
Very friendly. Modern appearing urgent care facility
- Verified patient on 8/14
My time today at the urgent care clinic was quick and easy. The team there did an excellent job.
- Verified patient on 8/13
The staff and care was fantastic! They were kind, friendly and knowledgeable. I have been to this urgent care several times and always received great care in a warm friendly environment.
The floor in the room we were in was really dirty though. It looked like it hadn’t been mopped in a couple days.
- Verified patient on 8/9
Wow. Cleanest and most efficient urgent care place I’ve ever been too.
- Verified patient on 8/9
We came in for COVID testing- it was very clean and the staff was super friendly! The Nurse & Doctor were so sweet with my 3 year old son, who was a little scared of the situation. I would recommend this place to everyone.
- Verified patient on 8/8
Awesome experience all things considered. Probably the fastest urgent care visit I’ve ever had. Staff was very kind and accommodating.
- Verified patient on 8/8
It was quick and staff was friendly! Easy to get the covid test.
- Verified patient on 8/8
Will not go to a different urgent care since this chain opened! Love it
- Verified patient on 8/7
Dr. James Luzzo was amazing. He was friendly, and remembered us when we needed a follow up appointment. The medical team called us back quickly and got us an appointment in a timely manner. This is the best and easiest urgent care experience I have ever had.
- Verified patient on 8/7
I was nauseous, scared and in pain from being bitten several times by a dog. I could not have asked for a more expedient, supportive, caring, professional, thorough and calming appointment! I struggle with anxiety when having to visit the doctor, even when being seen by my own primary care provider. This incident occurrd hours from home which only left the option of an ER or Indigo Urgent Care. Truly, one of the easiest, most complete and calming medical facility and staff I have EVER encountered...& Im 56!
Thank you with my whole heart staff at Indigo ❤️
- Verified patient on 8/4
This was my first experience with Indigo and only my second urgent care experience. My neighbor highly recommended I go here and I agree completely. Every person I spoke with, three total, was friendly, professional and very respectful. I would absolutely go again I needed care outside of my primary doctor.
- Verified patient on 8/2
Amazing caring staff. Will go here for all our future Urgent Care needs.
- Verified patient on 8/1
Overall it was a great, efficient, and effective visit and COVID test. Thank you.
- Verified patient on 7/28
I was very pleased with the care I received. Staff was absolutely awesome & I would highly recommend Multicare Indigo for your urgent care .
- Verified patient on 7/27
Mark & Sara were very friendly, knowledgeable and caring. Sara specifically is by far the most impressive MA-C I have ever come across. She is so kind, caring, friendly and it is clear that she got into medicine for the right reasons. She was definitely a highlight in my very stressful week. Yanqun Bu was also great and provided quality patient care. Overall, very impressed yet again with my interactions & care at indigo. Above and beyond expectations for urgent care.
- Verified patient on 7/25
The most amazing experience I have had ever at an urgent care. This will be the facility I will use in need for me and my family and I would highly recommend.
- Verified patient on 7/25
My daughter (age 6) told me she really liked both the nurse and Dr Atabeygi. She actually asks to go to indigo when she’s not feeling well. The wait is short, and the staff is great with kids. I love how the system is linked to our pediatrician so she gets all of our urgent care trips.
- Verified patient on 7/24
I’d never been here before. I had to get a Travel Screening - Covid test. My goodness, what a nice clinic, nice staff, and super gal that did my test and even helped me download the My Chart app so I can get the results on my phone if they don’t come in until I’m at the airport for example. Good experience.
- Verified patient on 7/23
Exceedingly friendly staff, beautiful and calm environment. By far the best experience I've had at any Urgent Care clinic.
- Verified patient on 7/20
Came in for a Covid test to be able to fly to Alaska. Scheduling was easy. Booked my spot for a Monday need to change to Saturday. Phoned in, made the change easily, they got me right in, Receptionist was friendly, knowledgeable, the nurse was the same. Could not have had a better test experience.
- Verified patient on 7/19
Very good experience, relatively fast for an urgent care, friendly staff and I liked the Doctor very much.
- Verified patient on 7/19
Everyone was great. They were swift in getting me in a room and ready for a doctor. Took about 30-40 minutes for the doctor to show up once the MA left but wait times are to be expected in urgent care and ER settings, even with an appointment like I had. Hands down will come again if needed. Hours are much more convenient than my pcp.
- Verified patient on 7/19
This is my favorite urgent care! Super fast but also nice ppl and great work!!
- Verified patient on 7/18
Additional check in was required even after I completed the online requirements and video with the PA. I was under the impression all was done and I would just walk in and complete the test and leave. Slowed the process of obtaining the COVID test for travel. The staff worked hard to get it completed so that I could complete my visit.
- Verified patient on 7/17
This is the second time I’ve been here and the staff, nurses and Doctors are great. The wait is never long, the receptionist very friendly and the nurses and doctors are always pleasant. Willing to listen and give awesome care. If I ever need urgent care, I’m coming here. David B Coots saw me today and he took his time talking to me and gave me great advice and treatment. Would recommended 💯
- Verified patient on 7/17
The staff were kind and efficient. I hope I will recommend Indigo Urgent Care to all my family and friends. Thank you so much.
- Verified patient on 7/16
Really like urgent care appointments.
- Verified patient on 7/15
Excellent especially during these trying times! Staff was friendly and helpful, very thorough. Absolutely great experience! Thanks to everyone at Indigo urgent care!!
- Verified patient on 7/15
The nurse was amazing. Shes the young lady with kids, her oldest is 26. Her and the doctor both listened to my concerns, and made my day with helping my pain during pregnancy. I always reccomend the Spanaway Urgent Care because you all actually CARE and are very nice to everyone. Please dont change.
- Verified patient on 7/15
In and out in 20 minutes for COVID test.
- Verified patient on 7/14
Staff very very professional and nice. They were very concerned about my condition and very informative. Would highly recommend this urgent care facility
- Verified patient on 7/12
This was my first time at an indigo facility, and I was beyond impressed. The urgent care was meticulously clean, the staff friendly, and I had zero wait time at all.
- Verified patient on 7/12
They were efficient, friendly, fast and professional. This will be our new urgent care.
- Verified patient on 7/12
I want to thank the entire staff at your Wallingford branch for serving our community during these uncertain times. Thank you for making the Covid test available and hassle free. I will definitely recommend your urgent care facility.
- Verified patient on 7/11
Went for a covid test and wasn't nearly as bad as I pictured. Much less invasive. Staff was super caring, friendly, and helpful!!
- Verified patient on 7/11
Great employees very kind. Super busy with the Covid testing!
- Verified patient on 7/11
Everyone was extremely helpful and friendly. I had to wait 40 minutes after my appointment to be seen, but realizes when going to an urgent care facility that there will be walk-ins that are more urgent than my sprained toe. The clinic that I normally go to will not even see patience face to face, so it was understandable why the clinic is so busy right now.
- Verified patient on 7/11
It was great. Manju saw that my wife, Rose, had a seizure and our family doctor asked us just to get covid test just in case and asked us a lot about the seizure and making sure that was our 1st priority.
- Verified patient on 7/10
Everyone was nice and welcoming. As someone walking into a urgent care, needing a covid test, it can be very scary. But every person I encountered from check in, to check out was great. They never made me feel like I was sick, or that they were afraid to be around me. All the while still taking all precautions to ensure their safety as well as my own. I will always come to indigo urgent cares, for my urgent medical needs. I know I will be taken care of, and treated nicely. Thank you.
- Verified patient on 7/7
Wonderful- from the front end to the MA to Lune, ARNP. Super professional- AIDET perfect. Definitely a step up from Urgent Care.
The only thing I noticed was the condition of the lower walls- stained and gouged.
This is always the first thing to get put off because it seems so minor... until it isn’t.
Frankly- COVID or not it should be addressed.
- Verified patient on 7/6
Need a covid test. Everyone protected me and themselves. Quick and proficient
- Verified patient on 7/6
I had to be a walk in as no reserved spots . I needed covid testing. They told me about 45 min to wait for a room but it was ready in less time which was good . I met with nurse and she said it would be about 15-20 minutes for provider . It turned out to be a 45 minute wait for 5 minute wait with doctor .then had to wait for swab but that was done quickly . Other than the edit time it all went very well .
- Verified patient on 7/5
Absolutely wonderful team of health care providers. Compassionate, kind and helpful are all words I would use to describe this team.
I was hesitant to go to an urgent care facility but my fears were unfounded and I will return again if the need arises.
- Verified patient on 7/5
the staff were so great and i’ll be going to indigo wallingford for any further needs in the future. the covid testing was fast and easy and they answered all of my questions.
- Verified patient on 7/3
went for covid test - i know i dont have it . job requires i get tested- i wasnt around customer for 2 weeks - i know they are busy & i felt dumb to waste time on me
- Verified patient on 7/3
Came in for COVID testing. Made an appointment and everything was on time and testing was done quickly. Excellent staff.
- Verified patient on 7/3
Came in for a Covid test and I was seen promptly and treated nicely :) The woman who performed my test was very kind
- Verified patient on 7/2
Came in for a COVID test and the staff made me feel comfortable and not like a pariah. Did the test efficiently and with as much care as possible. Those ladies are excellent at their job and deserve a raise. Specifically the blonde one - she was extremely nice.
- Verified patient on 7/1
This is the best urgent care experience I’ve ever had. Extremely friendly staff, nurses, and doctors. Very thorough, yet quick!
- Verified patient on 7/1
The experience was fast and easy . All the people there were very friendly and helpful . The place was also very very clean which I appreciated . Definitely would recommend this urgent care .
- Verified patient on 6/27
I always have such a good experience here! I have 3 young kids so urgent care is used often in our household and they are always super amazing!
- Verified patient on 6/26
The staff was welcoming, caring and very professional. They were quick and took care of me and my would with compassion and expertise. Best experience in an urgent care ever. Thank you.
- Verified patient on 6/25
Went in for COVID test. Staff was friendly and professional. Would definitely come back and recommend to others.
- Verified patient on 6/23
Every time I go they are so professional and caring. I 100% recommend over other urgent care facilities.quick and easy!
- Verified patient on 6/23
Everybody was kind and friendly. It was quick and easy. Answered my questions. Overall best urgent care visit I have experienced.
- Verified patient on 6/20
Tiffany (MA-C) and all the nurses are so personable and take such good care of the patients here. This is the best urgent care experience, I've ever had.
- Verified patient on 6/20
For a Covid test it wasn’t awkward or that feeling you did something wrong. It was a great experience once I got in the door and for the most part your people had empathy with concern.
Thank you!
- Verified patient on 6/18
I was given very caring thorough care. They listened well. They took care of my health needs.If I need urgent care again, I will return.
- Verified patient on 6/17
was the best experience I have ever had at a urgent care.
- Verified patient on 6/15
Nichole, Kristal, and Dr. Gerald Berret were all amazing. I had an issue that was intimate and I felt so well taken care of and at ease. Especially in a crazy time like right now with Covid, I was so incredibly pleased with their bedside manner, knowledge and timeliness. I wish I could make them all regulars on my care team, although knowing that they are available at Urgent Care makes me feel at ease even for future urgent visits. 12 out of 10, very happy and on my way to feeling better already.
- Verified patient on 6/13
Overall a good experience but the wait seemed way too long. We made an appointment, arrived early, and still it took almost an hour to be seen by the practioner. My daughter was in a great deal of pain, and it felt like there wasn't a sense of urgency to get to her. I had to go out and ask why it was taking so long. My daughter wanted to leave and go to the ER. Once the doctor/RN arrived, it seemed as though she felt bad and didn't realize how much pain she was in. But if we are at the urgent care, why wouldn't that be obvious? The doctor seemed like an excellent, knowledgeable, thorough and caring provider.
- Verified patient on 6/9
Urgent care at its finest. Frantz PA-C is the best provider in Thurston county! I say that because I know one who floats around and he's the best too. Lisette, MA is the best in what she does, a vein whisperer and first-class concierge medicine skills and Melanie, RT is the best radtech in Washington state period!
- Verified patient on 6/8
I have never been to an urgent care that provided such incredible service and heart. Thank you for everything you did for my friend today.
- Verified patient on 6/8
Hailey and Samantha were wonderful. Very interactive, kind, and service oriented. They were informative, clear, and considerate. This is my second time there and I’ve recommended 3 people. It is a very unique experience for an urgent care in the best way. It’s also very clean.
- Verified patient on 6/7
Staff was friendly. I was seen by ARNP, Breanna who was very knowledgeable and took the time to listen to concerns and answer questions. I would recommend her and this urgent care.
- Verified patient on 6/7
Best urgent care experience ever. Attending nurse practitioner was awesome, very thorough
- Verified patient on 6/2
This has been the best urgent care I have ever been to.
- Verified patient on 5/29
I was well taken care of, fit in & treated properly. Very nice facility & staff. Would come back over other urgent care places I have been.
- Verified patient on 5/28
It was great. Friendly providers, really attentive care. I was happy to find a great urgent care facility close to home.
- Verified patient on 5/27
Jackie mollholland is a breath of fresh air in Spokane. Kind knowledgeable thorough friendly. Will definitely go back IF needed. And Hunter was so friendly helpful and quick. Overall a great if not the best urgent care visit I’ve experienced to date.
- Verified patient on 5/26
dr singh entered room with no mask on but was 6 ft away as he taked to me but when he requested i go onto the exam table and he came closer, he did not put a mask on. I had a mask on the whole time. Also he gave no explaination of why no mask. If I come to this urgent care again, i will ask for anyone near me to wear a mask.
- Verified patient on 5/26
Excellent staff : clean facility : perfect from reception to the excellent PA . Very professional staff : great med techs . I highly recommend this urgent care .
- Verified patient on 5/17
Best urgent care experience ever! Solv was easy to use! Super fast, clean, friendly, knowledgeable and safe! Waited in my car for a short time after checked in on my phone. Went in and out without seeing or being exposed to any other patients. All done within 25 minutes total! Hope they continue this same experience in the future.
- Verified patient on 5/15
It could not have been a more pleasant experience for me at Indigo in Tukwilla. Facility was clean, staff was pleasant and very professional. I would not hesitate to recommend Indigo for your urgent care needs.
- Verified patient on 5/14
It was the most pleasant urgent care experience I have ever had. I will be back for sure (hopefully not to soon though!)
- Verified patient on 5/11
Overall outstanding clinic visit for a health problem on a Saturday. Staff was very courteous and professional and accurately diagnosed my problem. I will come here again should I need urgent care!
- Verified patient on 5/10
I came in and was seen pretty quickly. I appreciate the new measures they have implemented due to COVID-19. Indigo is a awesome urgent care to go to when you need one.
- Verified patient on 5/10
Wow! This was the least stressful urgent care experience I’ve ever had.
- Verified patient on 5/9
This health care facility was the best experience I've ever received from any other urgent care, hospital, clinic etc.. ever ! They were so thorough with there check in and I was seen within minutes by the doctor, shortly after checking in. The doctor and his staff were very friendly, helpful and very well mannered !
- Verified patient on 5/9
Definitely the best Urgent care experience I have ever had
- Verified patient on 5/7
I am a Multicare physician. I thought your urgent care center was great
- Verified patient on 5/7
Always the best care and would highly recommend this urgent care
- Verified patient on 5/6
This was the best urgent care experience I’ve ever had!
- Verified patient on 5/6
I walked in to the urgent care and was warmly welcomed. I went into the exam room and saw the doctor within 5 minutes. I was prescribed an anti inflammatory medication. The doctor followed up the next day to see how things were going. 5 stars all the way around
- Verified patient on 5/4
One of the best experiences I’ve had at an urgent care. Friendly staff. Lean and nice clinic and the doctor was super friendly and efficient. No wait time and great scheduling system.
- Verified patient on 4/29
This was the best experience I have ever had at an Urgent Care. Everyone was so friendly and patient. I just wish this was my actual primary doctors office!
- Verified patient on 4/29
My blood pressure at home was running high after a brief illness (not Covid) My doctor recommended i go to urgent care. When they took it it was normal...so assume it was my BP machine. They were very nice about it and the ARNP also checked my stomach for the other problem
- Verified patient on 4/29
I had a great experience. I went in feeling completely awful, was treated competently compassionately, and left feeling less awful (but wholly cared for). That’s the urgent care I will go to from now on. Senna and her MA are awesome!
- Verified patient on 4/25
Very professional, kind and considerate. The staff was a great team that worked well to get me in and out safely and expediently. They had my records from a visit to another clinic from 10 years ago, so my check in was quick and easy. It is a very well run, clean and organized clinic, the best walk in urgent care I have ever had.
- Verified patient on 4/20
This visit was the 2nd time in the past year I’ve had to been seen. I like booking a time online. The staff is helpful and courteous. The quality of care is great. I would recommend Indigo Urgent Care. Thank you
- Verified patient on 4/17
I was pleasantly surprised & pleased that I was able to make an appointment over the phone to be seen for my problem! When I arrived, I was promptly signed in & was the only one in the Waiting area; that made me feel very safe & welcomed! My wait time was minimal & the staff were all super friendly & very professional 🙂 Everything was very neat & clean & there was hand-sanitizer everywhere for the Staff’s & patients’ use. I was fairly quickly seen by the Physician for my problem; he was very thorough in taking a Hx of my Chief Complaint, did a thorough Exam as well, gave me a Diagnosis & then printed out a Tx Regimen for me including the use of Antibiotics. I would definitely recommend this Urgent Care facility! Thank you so much to everyone involved!😊
- Verified patient on 4/17
The staff is extremely kind and helpful! They always make the kids super comfortable. Best urgent care I’ve ever been to!
- Verified patient on 4/15
The staff here are amazing, they did a great job at being friendly and informative. They definitely made going to urgent care a pleasant experience.
- Verified patient on 4/15
Everyone was so friendly, the intake, the medical assistant and the provider. I was in and out within an hour or less than an hour. This is my new go to urgent care!
- Verified patient on 4/14
Walk in appointment: sprained my ankle this morning and was referred to this Urgent Care by Concentra( went there first not knowing it was occupational injuries only). No wait time, was seen within 10 minutes after MA checked me in. Was taken back for xrays as soon as the dr examined my ankle. Results came back within 20 minutes and was updated on status of xray and when the dr would be in. I was highly impressed with my experience here!
- Verified patient on 4/13
I would definitely go back and would recommend to family and friends. The staff from the front check in to the nurses and doctor were very welcoming and polite..I also was pleased with the safety precaution they have in place to help the spread of the COVID-19 and to insure patients were following the distancing guide....Thank you indigo multicare urgent care!!!
- Verified patient on 4/13
I got checked out on saturday april 11th at multicare indigo on rainier! They were amazing to us and fast pace. They seem organized and always put patients first! The medical assistances there were nice and offer us tea. They made me and my girlfriend feel welcome during this rough time. Thank you to lupe for checking us in and keeping us updated. Thank you to mylinh for being being nice during our visit and being helpful. Thank you to alina for being friendly and explaining my avs to me. This is one of the best clinics i been to so far and i loved the experience! If my friends ever needed care i would definitely mention this urgent care! They have the most amazing staff i came across from! Also thank you to phillis for being a good provider for my care!
- Verified patient on 4/12
Amazing urgent care facility with highly professional and intelligent primary care physician.
- Verified patient on 4/10
I was very happy with the care I received today. I appreciated all the safety measures they took during this covid 19.
This was my first time using urgent care and it was so easy, I will definitely use it again!
- Verified patient on 4/9
Everything was 5 stars! This was my second time going to this particular urgent care and I will definitely come back if needed. The only thing that was negative is the staff never have bariatric blood pressure cuff ready. The first visit they used a normal size one which I know read my blood pressure wrong and this time they just ended up using a radial blood pressure cuff since they couldn’t find the bariatric one.
- Verified patient on 4/6
Thank you for the quick service. I was helped in a very kind manner as well. I appreciate all that the urgent care staff does!
- Verified patient on 4/1
Referred from Urgent Care to Multcare Emegency
- Verified patient on 4/1
As my own PCP's office was full, they recommended that I see a Dr at an urgent care. Thankfully I found Indigo very easily online.
They had plenty of appt times and the staff was fantastic both on the phone and upon arriving at the clinic!
The medical assistant went over the top to ensure I felt at ease, esp with all going on in our world. The Dr was efficient and nice.
I'd probably go back there b4 I'd go to my own Dr's as it was so much easier all the way around! Thank you!
- Verified patient on 3/29
Amazing! Best urgent care experience I've ever had. Staff was friendly and kind, and the doctor took time to answer my questions and make sure I understood everything. I'd highly recommend the facility to anyone needing urgent care!
- Verified patient on 3/29
Staff and doctors very nice and efficient. Definitely the best Urgent Care center in Spokane. Place very clean and roomy. Everyone was very catering to the patient and couldn't be kinder.
- Verified patient on 3/27
This specific location and staff provided the best Urgent Care visit I have had since I can remember.
- Verified patient on 3/27
Wonderful, welcoming staff! Very quick & efficient. I hope we don’t have need to return to urgent care but if we do I will be returning to this one.
- Verified patient on 3/27
I recommend goin there the staff was very nice and informative .. but remember this is a small urgent care clinic not an Emergency room they are limited to the different kind of tests they can use to diagnose u but overall they are great I actually live a ways away and still make the trip just cause I prefer them .. thanks for everything .
- Verified patient on 3/26
Our favorite Urgent care. Clean, professional, quick.
- Verified patient on 3/24
I felt very comfortable and everything was awesome!! All staff were kin and courteous, I recommend Indigo Urgent Care to all y’all
- Verified patient on 3/23
Came in with covid19 concerns, tested and out in under 30 minutes. Everyone was nice and informative. I prefer coming here than any other urgent care clinic, because they're fast, friendly and through
- Verified patient on 3/21
Amazing staff. Best care I’ve had and everyone is so professional and kind and knowledgeable! I highly recommend Indigo Urgent Care!
- Verified patient on 3/21
The staff was amazing and even with a broken hand they kept me laughing. This was one of the best experiences I haves had at an urgent care. Thank you for your hard work
- Verified patient on 3/20
I appreciate the promptness of Joseph Guthrie, PA-C to address our issues and concerns. He is always straight to the point and gets us in and out which makes up for any wait time we may have had to endure. He seems knowledgeable and his bedside manner is great which creates a better level of trust when going to an urgent care facility. Because of this, we definitely prefer to see him over some of the other providers.
- Verified patient on 3/18
You are so much better than Valley Medical Urgent Care across the street. Everyone communicated well and listened. You did an x-ray to rule out lung issues but to be safe put me on a steroid and cough medicine.
Thanks for taking care of me.
- Verified patient on 3/17
I went in with an ear ache, got seen instantly, got a diagnosis, and a prescription for an ear infection, and today I'm already feeling better. I love this Indigo Clinic, and it's my go-to choice when I need an urgent care type service.
- Verified patient on 3/17
Great urgent care! Staff was professional, courteous and fast. Great experience!
- Verified patient on 3/16
I am very grateful for the people in this urgent care. I always have exceptional care and very caring staff. So thankful they are close to my home.
- Verified patient on 3/16
Quality of care was amazing! Kind and caring staff! Would highly recommend this urgent care.
- Verified patient on 3/15
Service was quick but efficient. Staff were all very friendly. Provider was kind, professional and compassionate. I’m here on business . Hopefully I won’t need medical attention for the rest of my stay however, if I do I would certainly go back to Indigo Urgent Care
- Verified patient on 3/14
I would definitely recommend this urgent care to others. Prompt service, friendly staff and the physician assistant who saw me was very knowledgeable.
- Verified patient on 3/14
We are so grateful for urgent care through Woodcreek. Our PA today was absolutely exceptional. We are so over tired, but I believe his name is Scott. Even the nurse Washington professional, well skillets and had a wonderful bedside manner. We all felt very looked after.
- Verified patient on 3/13
Every time I come to Indigo Urgent Care I am always impressed. I never wait long, they are so efficient, and the staff is very professional. Rae Iams is soo friendly and caring. I would recommend them to anyone! Always a smooth process. Always clean too!!
- Verified patient on 3/11
We were greeted to an open door and we’re taken back almost immediately. We were offered something to drink. Great coffee!! Very quick! So so friendly staff. We’d come back for urgent care for sure
- Verified patient on 3/10
I have come to this Urgent Care 3-4 times - the care is always wonderful
- Verified patient on 3/8
Best experience ever at an urgent care
- Verified patient on 3/6
This was the best experience ever at a urgent care? Really caring staff today! The nurse was excellent! So sweet, kind just great. The Dr. Was fantastic. His caring ways showed it every aspect! You could tell he really loves what he does! Keep them both around!
- Verified patient on 3/2
There are a lot of sick people which I understand, however there should be more doctors available at urgent care during times of peak sickness to reduce wait times.
- Verified patient on 3/2
Got there 25 min early for a 5:20 appt. Left at 6:40pm, so almost there for 2 hrs for a sports physical check-up for my son. Was glad they could fit us in. Seemed short handed with only one Dr.
Felt bad for the guy.
- Verified patient on 2/29
This is a really nice urgent care, very clean, staff very friendly.
- Verified patient on 2/26
I'm from out of town & this is 2nd visit in 6 months for different issues & both times at different Indigo Urgent cares in greater Seattle area were excellent...I really like the online appt process...staff were excellent!
- Verified patient on 2/25
Do have to admit, have very little experience with going to urgent cares, but found the wait was a little long, two hours. But they were very nice and cordial. Would recommend and go back again if and probably when I need to.
- Verified patient on 2/24
Unbelievably outstanding! Not one single thing could be improved in my experience today. Being able to schedule an appointment and not having to wait is amazing, I didn’t even have to touch a chair in the waiting room. This has completely changed my opinion on visiting the Urgent Care!
- Verified patient on 2/23
Best urgent care experience I’ve ever had!
- Verified patient on 2/22
Dr. Bowles was awesome compassionate caring and really listened to my symptoms. I usually don't go to urgent care because I always feel like they just get you in and get you out he took his time.
- Verified patient on 2/22
Staff was friendly, check in very efficient, provider was quick but knowledgeable. Highly recommend for urgent care/walk in needs.
- Verified patient on 2/22
I felt the staff was great as well as my care. I was more than satisfied. The fastest urgent care visit I’ve ever had and the best care!
- Verified patient on 2/21
Discharge was too slow, as if the provider forgot I was there, everything else was ok. Friendliness was appreciated from staff, but I felt that there provider interaction was rushed and very generic mediocre medicine. My X-ray results (the main reason I went to this urgent care) were not even discussed, I had to ask the MA to view the report myself, luckily... I’m a RN...
- Verified patient on 2/18
Great care great service glad the urgent care was there.
- Verified patient on 2/18
It was the greatest experience I've ever had in an Urgent Care everybody was so caring and understanding and thoughtful they have a great crew working there
- Verified patient on 2/18
If you had to be in a Urgent Care situation being in an Indigo Urgent Care is where you'd want to be!
Courteous, kind and thoughtful were displayed all around!
We would definitely go back!
- Verified patient on 2/17
This is by far the best urgent care. We are always greeted upon arrival and then we are seen promptly. The rooms always smell and look clean. The staff is super friendly and show that they care.
- Verified patient on 2/11
I came in on a Sunday afternoon, with about 7 or 8 people ahead of me, it seemed like it would be rough. I was in pain, hard to be patient. The patients were seen in a very reasonable period of time, and I was pretty happy with how quickly I moved to my turn. Can’t complain about what what I was determined to have wrong, and the recommendations/orders. I will be back if anything ever comes up again. Most other urgent cares in the area either close early, or aren’t open at all on Sunday. It was also clean and spacious. Good job MultiCare!
- Verified patient on 2/11
Best urgent care. Highly recommend!
- Verified patient on 2/10
The nurse practitioner who attended to my visit was VERY physically aggressive in checking my injury to the point of agitating it to a state of agony.
- Verified patient on 2/10
Absolutely the best urgent care I’ve ever been in . Excellent care ,and very kind staff. Thank you
- Verified patient on 2/8
Wait time was the only complaint I have. But the staff was very friendly and Jessica answered all my questions which made me more comfortable and I would recommend this urgent care to my colleagues.
- Verified patient on 2/8
The fastest service in an urgent care I’ve ever received. Thank you!
- Verified patient on 2/8
I had to bring three kids with me to the urgent care today and Trudy one of the providers saw i had three kids and she quickly got me into a room. She personally saw my son after getting us into a room and made the experience less painful as she was quick because she knew they were going crazy
- Verified patient on 2/7
Doctor needs to slow down and talk in calmer shorter directions with autistic children. My child was on his way to a fight/flight response. He is physically taller, loaded and bigger. My kid was scared. He did not leave time for my child to process what was asked and reply to the question.
- Verified patient on 2/6
Dr. Bowel was caring and informative with good bedside manor. Staff was welcoming and kind and overall organization of the clinic was noticeable. The only urgent care I prefer to go to.
- Verified patient on 2/6
Best urgent care ever.
- Verified patient on 2/6
This place beats any doctors office or urgent care I’ve been too. They treat you so kindly and with the upmost respect! I was in and out super fast, with my questions answered and them helping me.
- Verified patient on 2/5
It was so nice not having to wait 1-2hrs. It was quick. For sure will be our go to Urgent care
- Verified patient on 2/4
Super friendly, knowledgeable. Best experience I have had at an urgent care
- Verified patient on 2/4
I had a long wait. One hour 45 minutes. I did not mind the wait. I was not physically sick.
- Verified patient on 2/3
Best urgent care I’ve ever been to hands down!
- Verified patient on 2/3
Indigo Urgent Care is my choice of provider if my PCP can't see me for some reason. They are kind and compassionate professionals. I always feel well taken care of. Thanks Indigo!
- Verified patient on 2/3
First time going to this urgent care clinic and I was listened to and helped out. Starting to feel a bit better.
- Verified patient on 2/3
This was my first time using any Urgent Care, and I'm pleasantly surprised. It was cleaner and more orderly than my doctor's office, quick (15 minute wait on a walk-in) and got me help without any BS. You can't ask for more.
- Verified patient on 2/2
my experience was excellent from the time i walked in to the time i left the clinic. Each person i had encountered had been fast, friendly and efficient. Wait time was excellent, service was excellent and outcome was excellent. Never had i had an experience at like this at any other urgent care. And i hope that the staff knows how much they are appreciated and i hope that they will be able to read this review as a reminder.
- Verified patient on 2/1
Sarah Stefani and Tonya were great with my son! They always are! Indigo is our go-to urgent care! Thanks ladies!
- Verified patient on 2/1
Completely wonderful! Everyone was great and helpful and kind and professional and knowledgeable. And i have great hope in my treatment plan. Wouldn’t go to any other urgent care ever again.
- Verified patient on 2/1
I got right back to a room and saw a provider within minutes. Staff was amazingly friendly esp. Erinn the medical assistant who took care of everything from start to finish of the visit. The provider Carly worked up a game plan and even called and got me a imaging appt same day. Highly recommend this urgent care.
- Verified patient on 1/31
I had a great experience from start to finish. I was taken care of as soon as I walked in the door. A beverage was even offered while I waited. The facility was very clean. My doctor was very pleasant, willing to answer all my questions and I appreciated her kindness. At the end of my visit I was even walked out with them opening the doors for me, which I loved considering all the germs going through there. This was the best urgent care experience I’d ever had!
- Verified patient on 1/30
The doctor was so positive and had a bed side manner I haven’t seen in a long time. Best urgent care yet. Thanks
- Verified patient on 1/30
I love how convenient and efficient Indigo urgent care is. Its so great to be able to schedule a visit. There is minimal waiting time.
- Verified patient on 1/30
All the staff was very helpful kind and I will totally recomendable this urgent care.
- Verified patient on 1/30
Went in with what I thought might have been pneumonia. Was seen immediately, was given a thorough exam and a chest xray. I did not have pneumonia but bronchitis instead. I was given a breathing treatment and prescribed antibiotic and other medication. The Dr. That treated me was excellent and thorough. I feel better today and would recommend this urgent care as an excellent facility.
- Verified patient on 1/30
It was a good experience despite the reasons that brought me there. If I needed urgent care again, this would be my choice.
- Verified patient on 1/26
Probably the best urgent care I’ve ever been to
- Verified patient on 1/22
I wasn’t feeling well at all and they got me right in and out ! Very friendly and professional staff and provider. I would highly recommend this urgent care.
- Verified patient on 1/22
Wish every urgent care was this awesome!
- Verified patient on 1/21
This is the only urgent care I go to
Clean fast and friendly
- Verified patient on 1/21
I really appreciate the staffs helpful and friendly attitudes. The Dr. took her time with my daughter and answered all my silly questions without making me feel like we were taking her time.
If I need urgent care... Indigo is our favorite choice.
- Verified patient on 1/21
The indigo is one of the best urgent care facility I have been too. The environment was very inviting and clean. All the staff was professional and friendly from the time I walk in to the time I left. Would be nice if multi care standards were based off of this location. I will definitely be returning if I have any more need.
Thank you.
- Verified patient on 1/21
Even though my son was very sick and felt miserable, the staff did everything in their power to make him feel as comfortable as they could. They are kind and caring and I would recommend them to anyone who needs urgent care.
- Verified patient on 1/21
The staff was very friendly and professional. Having just moved to the area from out of state I have not established a primary care doctor. I walked in needing diagnosis and treatment for possible uti and did not wait long at all, was out in less than an hour. Facility appeared clean, and while waiting I watched a tech clean a room and she wiped the chairs, the chair arms, the side table and door knobs and was impressed as I have not seen that level of attention before. I will definitely come back for future urgent care needs and recommend them to others.
- Verified patient on 1/21
I came today because my PCP’s office is closed for the holiday. I experienced compassionate, competent, timely care by the front desk, medical assistant, PA, and X-ray tech. I worked in an urban emergency department for 20 years as well as an urgent care so I know the range of experience a patient can have. My experience today was first rate.
- Verified patient on 1/20
Absolutely love this place my go to urgent care very fast and friendly staff definitely recommend.
- Verified patient on 1/19
By far the best urgent care experience I've ever had. In and out in 30 minutes. The MA's and provider were all amazing and they all deserve a raise. Jessica was kind, compassionate, and took the time to listen to my concerns. Will definitely return if needed!
- Verified patient on 1/19
This was my first experience with Indigo Urgent Care. I made an appointment using my cell phone which was seamless. All staff was extremely knowledgeable and very friendly. They listened to my symptoms, asked pertinent questions and I feel exceedingly confident with their diagnosis and treatment. The only reason for a 4 star rating as it pertains to wait time is because they were running a bit behind due to a complicated procedure prior to my appointment. I know this is unavoidable and will not deter me from using their services again. I now consider Indigo Urgent Care my first choice when it comes to basic healthcare. It’s definitely a bummer to be sick. However the care I received at indigo made things more tolerable and I know I’m on the mend.
- Verified patient on 1/19
Best experience ever at an urgent care clinic
- Verified patient on 1/15
It was nice overall. What you expect from urgent care. Staff seemed friendly, the first lady that checked me in did it wrong but the second person was much better.
- Verified patient on 1/13
Fairly quick turnaround for urgent care on a weekend. Doctor Roscoe and the nursing staff were amazing.
- Verified patient on 1/12
The most efficient and helpful urgent care experience I’ve had.
- Verified patient on 1/12
Everyone there are great! The nurse was so good with my 5 year old and the Doctor was also nice. This indigo urgent care is the best, and all the staff is so friendly.
- Verified patient on 1/11
First time here and all staff were wonderful, from checkin to treatment! I highly recommend Multicare Indigo Urgent Care, Totem Lake facility!
- Verified patient on 1/11
I couldn't ask for a better experience than my visit to Indigo! Once I quickly checked in, I waited for less than five minutes. Everyone was caring and compassionate, and it was obvious to see they truly love to help people. This was my fourth visit to this urgent care clinic, and is the only one I will visit. It is always a great experience with such fast, kind, and experienced medical professionals!
- Verified patient on 1/11
Went in for a sinus infection, I had an appointment but I was in and out in about an hour. Much less than most urgent cares. The building is very nicely appointed and comfortable. The staff was caring and friendly. I’ll be using this location in the future.
- Verified patient on 1/9
I called ahead around 5:30pm and was told there was a 1.5-2 hour wait time. By the time I got there and was able to check in, it ended up being just an hour of waiting. These long times are because there’s only one doctor to see every patient that is waiting, so it’s understandable. Urgent Cares are usually like this. The tech and doctor were both very nice, and the tech even asked if there was anything she could get me and my husband to drink while waiting. This is a wonderful urgent care facility and I would recommend them to anyone.
- Verified patient on 1/8
Always fast service the medical staff is first rate and friendly. I highly recommend them for you urgent care needs.
- Verified patient on 1/7
This was my first time going to urgent care. Walk in was super fast. Got in and out within 30 minutes. The staff was super nice and quick, there was such little wait time, and I would recommend to everyone.
- Verified patient on 1/7
Although they couldn’t physically do much, they were very friendly and were helpful on trying to ease my pain. They were able to bring me to a room as soon as possible seeing how much pain I was in and was brought warm blankets.
- Verified patient on 1/7
Little Wait. I did have an appointment, so they moved me back quickly. It was busy so I was very impressed with how smoothly they kept things running. I like the refreshments and the cleanliness. I will definitely return if I become ill. My co-pay is higher here than my doctor's office, however, the wait times were mere nothing with an appointment scheduled and the staff was prompt, the place was clean and I love that they called me to follow up a few days later. I will not hesitate to use Indigo Urgent Care again and will also refer them to all I know.
- Verified patient on 1/7
Quickest and easiest urgent care experience. Staff is amazing and super quick.
- Verified patient on 1/6
Friendly and knowledgeable staff. The ability to book an online appointment for urgent care is SO wonderful! It allows you to stay home, out of a sick waiting room, until close to your appointment time! I went during a VERY busy cold and flu time and only waited about fifteen minutes since I had an online appointment.
- Verified patient on 1/5
Everyone I came in contact with was very professional and friendly. They took time to listen to me. I highly recommend this urgent care.
- Verified patient on 1/5
It was comfortable, fast, friendly and professional. It is so nice to visit an urgent care without the dread of spending several hours of your day there! Especially when you are not feeling well. So happy Indigo is an option now!
- Verified patient on 1/5
Very clean, friendly and fast experience. Definitely the only urgent care I’ll be going back to. I had a great experience even though I was feeling awful with the flu.
- Verified patient on 1/5
I always choose Indigo over Overlake Urgent Care mainly due to the quality of care, treatment and overall ambiance of the office. I was seen by Todd who was super attentive and listened to all of my concerns. Definitely coming back whenever I need care urgently.
- Verified patient on 1/2
This was my second visit to the Multicare Indigo Urgent Care on Regal near Target. Both visits were excellent. No wait time. Staff and Dr. Crabtree were very professional, warm and friendly. They quickly identified my problem and came up with a treatment that resolved my problem. I highly recommend them.
- Verified patient on 1/1
New Year’s Eve and it had been pretty busy all day, as I had stopped by earlier in the day and decided to leave, but then came back a couple hours later. ..... front staff very friendly, attentive and helpful. (The person who checked me in also took vitals and performed x-rays.). Doctor was thorough and engaged. It was a great experience if you have to visit an urgent care on a holiday.
- Verified patient on 1/1
From the front desk to the back area, I felt very welcome and comfortable. Staff was very friendly and professional, and also provided much needed information to me on primary care physicians and dentists in the area. Next time my family needs an urgent care visit I wont hesitate to go to these guys again. Thank you all so much for making my visit fantastic, well as much as an urgent visit can be lol
- Verified patient on 1/1
It was a Sunday. Grateful to have the help it needed. Receptionist was welcoming, efficient and kind. The physical clinic is very pleasant, attractive and sparkling clean. Waiting area well designed and comfortable. Lots of natural light. ARNP was very pleasant and thorough and solved my problem. Visit altogether was top notch. Thank you for being there
- Verified patient on 12/30
Was not happy with the way the doctor wrote a comment on my daughter physical paper. Was not very understanding
- Verified patient on 11/25
Staff where very friendly and helpful, I went in for a sports physical and it had only taken 18 minutes very easy as well and I didn’t need a hernia exam either so I would definitely recommend.
- Verified patient on 11/21
Best And most thorough physical my son has ever had. Thank You!
- Verified patient on 10/9
Sports physical. Easy and quick. Friendly staff.
- Verified patient on 9/4
Absolutely smooth as possible.... we needed a simple sports physical....they got us in & out... very professional
- Verified patient on 8/26
Had to come here for a last-minute physical for my son. Was able to make an appt online very easily. Leanne happily assisted me with parking validation and printing out the physical forms I neglected to do on my own. The ARNP John Ward is friendly, pleasant and efficient. The wait time was a bit long, but they let us know and we were only there for a hour total so not that bad really. The complimentary drinks are a thoughtful touch. My son especially loved that, having helped himself to two. Will definitely come back for urgent care needs and when the pediatrician can’t see us quickly.
- Verified patient on 8/10
Great first experience! Friendly, competent, professional, and no real wait - maybe 2 minutes. We had a hiccup (daughter did not bring glasses to a sports physical), they let us leave quickly to get them, and immediately got us in a room upon our return. Clean, bright facility. I’d highly recommend this facility, the people, everything was awesome!
- Verified patient on 8/6
I just went for a simple drug test for a job. I've been to other clinics for similar procedures and they weren't all that great at moving the line. That was not the case here! Everyone was also super friendly. Good luck to the new hire. Thanks everyone for getting me to my old job on time
- Verified patient on 7/11
Brought my two daughters in for sports physicals. It was easy and thorough.
- Verified patient on 6/6
Went in for my DOT physical/renewal and everything was great!!
- Verified patient on 5/30
Went for a drug screening for employment and it was a great experience very well kept and mannered employees.
- Verified patient on 2/28
We came in for a soccer sports physical. The receptionist was personable, funny and efficient. We got right in and got it done in less than 30 minutes. Great job!
- Verified patient on 2/21
in my experience of getting a CDL physical , Immediate Clinic has stood out amongst other competitors in the seven years I've been doing this .
- Verified patient on 2/2
Needed to come in for a pre-employment drug test. Everybody was very friendly and knowledgeable, making the process quick and smooth.
- Verified patient on 1/16
The MA who instructed me through the process of Drug Test seems like she doesn’t even want to be there to work. She spoke unclear while giving instruction.
- Verified patient on 1/5
Was my lab tech and he was amazing he told me he was head of the Fun Zone and I've never had such a good time for a drug test
- Verified patient on 11/30
I was pleased with the type of care I received although I was only there for a Covid test. I will return if I need urgent care in the future.
- Verified patient on 12/28
I was really unsure about going to urgent care, afraid there would too many patients in the waiting room because of COVID. But they were good about getting you into an exam room and keeping you there while the did tests. I was impressed.
- Verified patient on 12/23
I love Indigo! The wait time was long even with an appointment, but that is to be expected during a pandemic. The staff were all very friendly and professional. I will definitely go back for any urgent care needs.
- Verified patient on 11/18
Everything was fine except I had a COVID test and was told that the result s would table 20 minutes and they would call me with them. A couple of hours later I called back and the recording said it would be available in four days.
- Verified patient on 11/18
I was able to see a PA very quickly as a walk-in patient, the check-in process was easy and efficient, and the staff was welcoming and friendly.
Unfortunately, I don’t think the PA was particularly interested in why a “sore muscle” worried me enough to make a trip to urgent care. When he asked me to show him what kind of movement was hurting, I used the opposite leg to show him (it hurt too much to use the injured leg) - yet it wasn’t until I was leaving and standing up (causing terrible pain) that he was surprised to see it look like I was hurting.
I realize a “1 to 10” pain scale isn’t necessarily an accurate tool (culture context, pain tolerance, prior experiences, etc.), but the PA didn’t ask any questions about how MUCH I was hurting - and although I would have only said 2 or 3 while sitting still, I don’t think it even occurred to him I would have said 8 or 9 when I tried to move.
Also, the papers he provided me had (a) zero information about the amount of ibuprofen I was supposed to take after we talked about taking it and (b) exercises for the muscle group, NOT stretches! I couldn’t even stand up! How would exercises help?!
Ultimately, regular label-recommended doses of ibuprofen and heating pad use were surprisingly effective in treating the (so unusual and unexplained!) pain.
Also, I was relieved to have certain scenarios deemed unlikely (such as a blood clot or a knee injury).
The PA was also proactive in preparing a referral to an imaging specialist if needed, to get a jump on long wait times.
In conclusion, some peace-of-mind and an effective treatment plan were provided, along with actions to pursue next steps if necessary. My one suggestion to the PA would be to dig a little bit deeper and ask a few more questions about why the pain is concerning enough to walk in for an appointment.
I appreciate the availability of a Sunday appointment and the care provided. Thank you!
- Verified patient on 11/18
This was my first time at this location. I chose this one because of the great reviews online and the distance from my home. Based on comments, I was not expecting as much wait time (35 minutes). I understand wait times are unpredictable in Urgent Care, so it would not prevent me from recommending or coming back in the future. Everyone was friendly and helpful, and I appreciate their patience in these stressful and short staffed times.
- Verified patient on 11/10
Had wrong number called, staff informed me it was 4 hour wait, so scheduled return and included whole family, got Covid test, results back super fast. I actually was worried about our Dr, she had some congestion and slight cough, lol. Said it was hard to breathe through mask all day
- Verified patient on 11/9
I came as a walk-in for a covid test. Everything was great but I had to wait over 2 hours for a 5 min procedure.
I understand that I was a walk-in and that everywhere is understaffed and crazy busy.
Not a complaint, just fyi.
- Verified patient on 10/29
It wasn’t disclosed to me that there was a co pay now for Covid testing when I initially checked in. It was told to me when I returned an hour later for my appointment. I would have not have gone here has I’d known that.
- Verified patient on 10/28
The Tukwila location of the Multicare Indigo Urgent Care has way better staff than the one located at Covington. The staff are so nice and friendly , accommodating and helpful whereas the staff at Covington location showed entirely the opposite of it. Covington Multicare Indigo is just awful.
- Verified patient on 10/9
My wait time was so long because I was a walk in for a covid test on a Sunday when no other place was open. They were swamp so a long wait was inevitable. Staff was great!
- Verified patient on 9/20
The staff was super kind and compassionate as I was in a lot of pain. I know there was a long wait time but it can be expected at an urgent care. I get it. Thankful for the help instead of having to go to the hospital for care. Thank you.
- Verified patient on 9/12
They are my favorite place to go to get a qtip shoved in my face for covid tests. 10/10 would recommend.
- Verified patient on 9/10
Zero wait time is almost unheard of now days but not here. My first time coming to the Maple Valley one and I waited maybe 1 minute tops I feel like I might have made them wait more then they did for me. Was also "like new" clean inside and out at this urgent care. Also the web page is very convenient with it showing how many walk-ins are already there n waiting hang at each facility. Also let's u make an appointment online if they have any appointments left for that day. Also I was pleased with how nice and caring everyone was. Would definitely recommend this place to a friend! Thanks!
N. Olson
- Verified patient on 8/27
I didn’t realize that there would also be a primary healthcare appointment alongside the covid test. This is not a big deal, but I was not clear from the Solv website. The test results came back in 30 mins which was great.
- Verified patient on 8/9
Everyone in town had a horrendous wait time today. I was finally able to get into Indigo within an hour, miraculously! We really didn't want to have to go to an ER, so I'm glad we were able to get in today and way faster than other urgent cares in town. Staff was very helpful and friendly.
- Verified patient on 8/4
We made an appointment for a COVID test for my daughter for 315. We checked in through the Solv app and it said there were 0 people ahead of us. They had us wait in the car for over an hour. I called and they said her room was ready and to come in. The room was then given to someone else and we waited with a bunch of people in the lobby for another 15 minutes. Then she was called back.
- Verified patient on 6/16
They are always so efficient and kind. Whenever I talk about going to an urgent care I always refer back to this one because of how great my experiences have been
- Verified patient on 6/10
When you go to an urgent care, you are already not feeling well, and whenever you are assisting the public, you need to have a good attitude. The lady that checked me in was nice and helpful, but the one who took me back to the room was very unfriendly. But the person that helped me very nice also, so I probably would give it another chance.
- Verified patient on 3/23
While the care providers were very thorough and efficient, the clinic seemed to be quite busy as the providers (before being seen by the MD) popped in and out several times and we had wait periods in between the three assistants’ tasks in our room. I understand this is the happy medium between having to make an appointment at the regular doctor’s office and arriving for urgent care to be seen last minute (we made an appointment days ago) but it did seem to take a while with staff attending to multiple patients at the same time. Dr. Khan is wonderful and gave the most thorough, yet efficient, sports physical that our family has ever gotten (this is kid #4 for us so we’ve done this many times!). Charo at the front desk is also wonderfully friendly and professional.
- Verified patient on 3/16
Urgent care was very good. Valley Hospital follow up was a bad experience
- Verified patient on 3/5
There at opening of the day and floor was very dirty in exam room. Had Covid test done on my child. It would have been helpful if a rapid results test was use instead of the 48 hours results test they used.
- Verified patient on 2/17
Jordan was a bit rude when I called & asked how it worked with coming in for a Covid test, (I guess it's not being treated like the plague any longer) but still concerning to me because my husband has end stage liver disease.
If I get Covid it could be my husbands end.
I had checked in on line & kept checking to see if I had a message.
She said that she had sent me a message 5 minutes ago.
I later checked & the message was sent a minute before I called.
She really does need better Front Desk receptionist training, she lacks people skills and sanitizing training.
Myself and 3 others checked in & not once did she wipe down the machine we sign in on so cleanliness is a 3 because of her lack of asking the patient to please wait while she cleans it.
When I was there previously I was asked to wait until she sanitized.
My husband said wow she is rude.
Good luck with her.
Everyone else was friendly.
Very attentive of my concerns.
- Verified patient on 1/15
Had to wait awhile for doctor, getting seated and covid test went really fast
- Verified patient on 11/17
Not sure if Indigo or a third-party reads the x-rays but I spent over 3 hours at urgent care just to be told I would need to get more x-rays elsewhere because they didn’t have the right machine for the job. However, the doctor and staff were very helpful and pleasant to work with.
- Verified patient on 10/16
I didn't know I needed an appointment for an Urgent Care facility, but with Covid19, I understand. So as a "walk in" patient, I had an hour wait. Otherwise, it was a good experience.
- Verified patient on 10/16
Went in for COVID testing. The whole procedure could be so much faster and more efficient if they would just do the test. You don’t need my weight, blood pressure, etc. the whole actual test process takes 2 minutes but I occupied a room for 25.
- Verified patient on 10/15
The care my child received from the nurse and Doctor was great. They were kind, efficient and thorough. We’ve used Indigo a couple of times now and it’s always been a good experience. What I didn’t like about this visit, however, was that there were other patients waiting for COVID tests in the same small waiting room, and nothing to indicated to patients being seen for other reasons, like my child, that that was occurring. I likely would not have gone to Indigo if I had known we’d be in such close proximity to potential COVID patients.
- Verified patient on 10/11
Covid test, virtual visit. Nice nurse. Check in staff did not smile or day hello. Told us on the phone to wait in car, but there was 8 people in waiting room
- Verified patient on 7/3
Nice staff, wait was kinda long considering there was no one in front of me, but not terrible. Clean place, helpful PA. However I was told COVID test would take two days by the provider, and then told by the nurses 7 days, so some inconsistent info.
- Verified patient on 7/1
The wait time was a little long given the online appointment booking but far less wait time than I have experienced at other urgent care. The staff was very friendly and i got the care i needed.
- Verified patient on 6/22
Dr ordered a Covid year I need for travel clearance. Got in, tested and out the door in 10 minutes! Easiest urgent care ever!
- Verified patient on 6/19
I absolutely LOVE these Indigo clinics...I'll never go to a traditional urgent care clinic again! Indigos are clean, well-equipped, and well-staffed. The ability to make an appointment and check in from your car means no waiting in a gross waiting area, which I appreciate, especially during the pandemic. The xray tech, medical assistant, and nurse where fantastic --they listened to my symptoms, were sympathetic abt my pain, and very gentle when xraying and wrapping my ankle. The only reason this isn't a 5-star review is because I had a hard time understanding the PA--my hearing isn't great so I struggle to understand heavily accented speech, especially when the speaker is wearing a mask.
- Verified patient on 5/16
Seems like most times I go the front desk ladies are sort of rude, they just seem like they don’t care and are annoyed by you. There’s a new system at the location by the fair where you now check in on a tablet, and I forgot to do that and went up to the front desk when I arrived and was immediately told by an older women up there to turn around and use the tablet in the rudest most unfriendly tone ever I understand some people have bad days but this lady seems to act like that everytime I go in there and sometimes it’s so bad I almost say something to her about the amount of attitude she gives off to people. However the dr I got was very knowledgeable and nice so that’s why I’m not giving all 3 stars. It’s better when you make an appt instead of just walk in to Urgent Care.
- Verified patient on 1/10
I went to get a rapid covid test. I was told I would have the results that same day and I never got them. Now they will not answer their phone when I call. Very frustrating
- Verified patient on 1/2
I would like to be contacted to get a refund for my e appointment. Online it said I would get results in 24 hours. When I went in they said they would send in results in up to 2 days. That was not the test that I signed up for because I work in health care and needed a rapid test. Plus online it said free covid testing not free with insurance so when I went in they said they were going to charge up to 200 for the test. I can’t call because no one will pick up or email to contact anyone about my issue. Overall very disappointing in the experience.
- Verified patient on 12/31
I felt unsafe waiting in the waiting room for two hours (being 5th or 6th in line) due to people with Covid exposure and coughing. I feel like I may need another covid test in 5 days. One of the front desk was complaining how everyone was coming in for Covid testing, this was inappropriate as I (and I'm sure others) did not want to spend hours in urgent care because they happened to be exposed 1 week before Christmas. Once I was back, service and cleanliness was great. Todd didn't seem to be in a rush to get me out, thank you.
- Verified patient on 12/24
3 hours for a walk in. No way. It's an urgent care. Why are there appointments being made? This is ridiculous. Send people who want covid tests to a testing site to eliminate the back up. 3 hours for a 20 min. Visit.
- Verified patient on 12/20
It took 1.5 hrs to get a CoVid test. Was late for work. I waited 45 min after the test to see the dr just to check my chest - part of that was him doing paperwork. I mentioned to the staff I was in a time crunch but that didn’t help.
- Verified patient on 12/17
Went in for a Covid test due to possible exposure. Everyone was very nice. There were a number of people in front of me but I was called back just about when they said I would be. I was swabbed right away by a nurse but then had to wait 20 minutes for a provider to come in hand me a paper and tell me to check My Chart in 24 hours. It took less than a minute and served no useful purpose that I could see. Aside from that unnecessary 20 wait it was a good experience
- Verified patient on 12/16
Wasn’t informed that the Covid testing is not just COVID testing, but a medical visit with medical history, vital signs, etc. I filled out info on-line twice, only to have it entered for the third time, super slowly at the front desk. No other patients in sight but my appointment started 45 minutes after the scheduled time. The nurse a bit fresh: “sorry if it’s not to your liking”. A total of 60+ minutes for a double swab and now let’s see what gets charged to my insurance. And this is called “urgent care”.
- Verified patient on 12/3
Place was clean. Staff was great. Really wish I knew going in how expensive a Covid test would be and that it wouldn't be effective unless done 5-7 days after exposure. Even if there was a sign on the front desk that said that exact information, that would be enough.
- Verified patient on 11/24
If you're going there for a rapid covid test, then I would recommend going to any of the other drive through locations where you will not be required to pay to see a provider.
- Verified patient on 11/21
I wish a staff member would have reviewed my notes. I drove an hour to get a Covid Test. I was told after getting swabbed I could not get results I because they don’t do pre op tests. Other than that everything was great. Waste of time, and now I have to take more time off work to get a test that may not come back in time for my surgery.
- Verified patient on 11/17
PA said she would immediately send my prescription to Fred Meyers & she didn't do it. . Went over to FM & they didn't receive it. Went back to urgent care & they were closed, nurse saw me at door, she checked & said that it didn't get sent over. Can't get a hold of provider she said so then she said she would call her manager to see what could be done. PA said she would send it & for me to go immediately over To FM. I have an infection & can't get the medication. At 8:31, nurse was going to wait & see if manager can get ahold of PA! FM pharmacy closes at 9. Your nurse who is helping me is wonderful but totally not impressed with your PA for not following thru. I know I got there just before it closed but my symptoms were not showing until after 7 pm & Providence had already closed due to their capacity & the storm coming in. Following thru is so important!
- Verified patient on 11/16
Based on past experience I would say Indigo is good place to go. Today I made an appointment for 8:30 AM and I wasn’t taken to a room untill 9.The explanation was that Indigo is an urgent care so walk-ins can take priority over appointments. Question is why make an appointment? I I had to leave before I was seen because I had another appointment close by. I will go back because my past experiences have been positive.
- Verified patient on 11/12
Went in for a covid test and 4 days later still in pain from the damage to my sinus cavity from the unnecessary form of testing used.
- Verified patient on 11/1
When I was finally seen by someone the service was good. There is nothing urgent about your care though. After being there for an hour, clearly in pain I was taken to a room and told I was being “red flagged” so I would get help sooner. After being there for another 45 minutes I realized they just didn’t want a person in pain in the waiting room. The “red flag” wasn’t about me it was about them. If you are going to give priority to appointments over urgent walk ins you should remove urgent care from your name. I won’t be back.
- Verified patient on 10/30
As a first time mum everything is new we had to go to urgent care as my baby developed Jaundice from home, the triage nurse basically treated us and mostly the baby in the most inhumane way " skin color" she said she didn't want to touch him so we should turn him so he does pee or poop on him and due to a rectal temp check he let out a little and she over reacted saying I knew he would do that and I don't want it on me . My baby was crying and my attention was fully on him but this has haunted me since. Very unprofessional and no mum should have to face that my 4day old did not deserve to be looked down upon
- Verified patient on 10/30
I needed a covid 19 rapid test for work due to the amount of positive cases in the last week and I had not been feeling well. I made an appt for arapid test, when I came in they did the test then told me I had go see the doctor. I had no need to see the doctor other than Indigo trying to create a bill for me. Also at the beginning of my appt they told me I had a $40 copay, I have never had a copay with my insurance and I have had the same insurance for the past 7yrs plus my deductible had already been met long ago. I would have been better off going to the ER for my covid test. They would have had me in and out without wasting my time or money.
- Verified patient on 10/30
I hate all indigo urgent care facilities. Rarely ever do I seem to have a good experience.
- Verified patient on 10/27
They were not helpful with my COVID test needs and required me to see a provider to get the test.
- Verified patient on 10/26
Your front desk staff, is very rude an disrespectful. Not only to me but I saw them being rude to other people. From being on hold for 30 minutes an then hung up on. All the way from not being texted for my appointment an then being told I was. When I wasn’t. An then they want me to come in as soon as possible because they messed up. My mother was a medical assistant an you need to have more caring kind people there. Instead of rude disrespectful an stuck up. Get your shit together. I’ve been to multiple urgent cares an have NEVER been treated so poorly by the front desk.
- Verified patient on 10/24
The doctor/provider Kayli was great and I felt like she actually listened to me and my concerns. The rest of the staff however, I did not feel listened to and they all insisted that I must have covid despite me receiving a negative covid test the day prior and having differing symptoms. I understand it is a pandemic and covid is widely spread, however aside from the primary provider Kayli, I feel they dismissed me and did not use active listening when I described my symptoms and feelings. The woman at the front desk tried to dismiss me and suggest I simply go to SCC for free covid testing, even though I specifically told the desk I was hoping to receive care for my symptoms and was hoping to get more medical care than a covid test. The cost was more than expected and I do not feel the cost reflected the care I received. I feel that if I were to have come in with a serious medical emergency, it likely would have been dismissed as simply being covid, which in my eyes, is unacceptable for a medical provider.
- Verified patient on 10/23
I called and asked for a Covid test. I was very clear that I did not need an appointment, just a test. I was told I could get on waitlist. I asked again that this is just for a test and was told yes. 2 hours later I get a text. Go to site and wait 15 more minutes. They take me back to weigh me and I ask why, I just need a test. This person told me I had to see the doctor first. I said I didn’t need to see a dr and just need a Covid test. She said that have to see the dr. After me being upset about this she said I could sign up online and do a virtual visit and get the test. Won’t need to pay for appointment. 15 more minutes and the last item is to pay. I go to front desk and ask why and was told this is a medical facility so have to pay. I said the person in the back said I wouldn’t pay if done this way. Wasted 3 hours of my day. Forget it. Trying to be safe. This should be clearly stated on website and employees need to know. I was very clear what I needed and clarified multiple times. I was tested at a facility on 6th ave on Wednesday and still don’t have results of PCR test. Rapid was negative. Getting tested is ridiculous.
- Verified patient on 10/23
Roman was a fantastic MA. Kind and so careful with my daughters COVID test. She was great at helping her relax. Dr. Marshall, on the other hand, seems competent but definitely isn’t going to win Mr. Personality.
- Verified patient on 10/23
Yesterday I posted a review but I am going to revise it. I went in with a bad cough, the PA I saw listened to my lungs and checked my throat and basically said I was good. (The nurse was exceptional and very efficient) I was given a Rx for some cough helpers. My cough is worse today so now I have to make an appointment with my doctor to be checked out. Not happy. Rockwood used to have a good urgent care what happened!
- Verified patient on 10/22
Went it for a COVID test. I was told it was not free, because I was getting a full checkup. I was given a quick half hearted exam which did not include anything not COVID related despite my inquiry otherwise
- Verified patient on 10/21
Two and a half hours after we got there (myself, the 3yo patient and a baby) we were called back in. When we got in we still had to wait in the lobby while they determined whether there was a clean room ready for us. We then waited some more after getting a quick and friendly vitals test and the swab we were there to receive. Still not sure why we needed to see someone else after getting the covid test, as it was never explained to us. Expecting someone to wait for three hours in your building with covid-like symptoms seems like bad infectious disease practice.
- Verified patient on 10/19
I came to indigo for a covid test through employee health. The clinic wasn’t open yesterday so I scheduled an appointment for 1pm today. I arrived at 12:54 to check in, and was not taken back into a room until 1:20. I was not seen until 1:45. Don’t really see the purpose of an appointment if it doesn’t mean you’re seen at your appointment time.
- Verified patient on 10/17
In and out for COVID testing.
- Verified patient on 10/2
Waited for over two hours to have my blood pressure taken for a bite mark to be told that the urgent care did not have lab capability. Lost 8 hours of pay at $45+ per hour for information that could have been provided up front.
On one hand, I'm very disappointed, but also relieved that it's not only the psychiatric hospital which I work which has seen a decline in ability to properly care for patients since this pandemic started.
Communication is key!
- Verified patient on 10/2
Front desk was rude but medical assistant and doctor were nice. We had an appointment but had to wait 45 min after. Just wanted a Covid test but had to see the doctor which took way too long
- Verified patient on 9/29
Came in for covid test. Appt was at 9:30 wasnt taken back till 10. Then had to wait almost 20 min for doctor to show up to release and was trying to do a wellness check when i was there just for covid test the doctors were great, they were very friendly and nice
- Verified patient on 9/15
Staff were great. But I found out that they don't do blood work or imaging there and I would have to go to the ER for that. Are you kidding me??? This is now the level of "urgent care" I can expect through Multicare??? Pay $250 to go to the ER because your "urgent care" doesn't do those things any longer??? I think I'll be looking for a new care provider. Been with Multicare for years but this is truly ridiculous.
- Verified patient on 9/11
I had a family emergency and had to leave right after my COVID test. Nobody was out front nor anywhere I could see, so ran out to get my granddaughter. I was never told that in order to process my test I had to talk to the doctor. I had already waited over 10 minutes after my test. You called and said you would discard my sample if I didn’t come back in (which was impossible) or do an online visit. I did the online visit and had to pay $40 for that privilege. Should have been communicated that the test would require the doctor before being sent. Disappointed in the service.
- Verified patient on 9/11
I was in twice, but misdiagnosed with an ear infection when I really had shingles/Ramsay Hunt Syndrome. I got diagnosed when I went to the ER after my second urgent care visit. It would have been better if I had been able to start antivirals sooner than I did to lessen the danger to my facial nerves, eyes, and hearing.
- Verified patient on 9/5
It is 48 hrs and the COVID tests isn’t here. Taking so long and leaving ppl with this anxiety 😥
- Verified patient on 9/4
I had to return after four hours after I was there because they where so backed up. I was told to come back at 5 pm when I would have a actual appointment. I came back at five and waited until six before asking reception when I
Might be seen. She told me there where three people in front of me. So it would be at least another hour. I have a horrible rash and pain on my right side. I think I have shingles so I really need to be seen.
Apparently it was because of folks needing rapid Covid tests for work. I get it and understand but all and all I waited 7 hours to see a provider. It turns out I do have shingles.
- Verified patient on 9/3
I'm so glad to see this facility go into Airway Heights. Very friendly oh, very nice. I was told BlueCross BlueShield would be paying for my covid test , so I really hope that ends up being the case.
- Verified patient on 9/3
The medical assistant was so friendly and awesome! Kind of an awkward waiting room because there was very little seating and everyone was really close together. Not a fan of a nurse practitioner being the only provider there. A physician is the expert in the field of medicine and I would expect that there would be at least one at an urgent care. Also did not like the clinical exam skills of the nurse practitioner.
- Verified patient on 9/1
Had an appointment for 9:30. Arrived 10 minutes early as requested and then stood at the counter for 10 minutes waiting for someone to come from the back to help me. Came in for a rapid covid test and thought it would be a quick in and out. Waited for an hour and finally asked how much longer it would be. Receptionist was surprised I was still there. Found out that the nurses had overlooked my appointment several times taking others ahead of me. Then got me in right away. Not a good experience.
- Verified patient on 9/1
Friendly, seemingly competent staff. Appears ideal for urgent care (obviously) but not necessarily for simple outpatient procedures. The ability to make an appointment is deceiving because any appointment will get pushed if an urgent matter comes in before. It may be helpful to have a dedicated provider for appointments and another for urgent matters.
- Verified patient on 8/28
Scheduled a covid test online for 4 pm and not seen until well after 5. Not sure of the point of scheduling a time if it ends up being first come first serve anyway. Staff was excellent and friendly. Just the wait time put me off
- Verified patient on 8/27
The doctors and medical assistants were very very kind and knowledgeable and made me feel comfortable about my visit. However, the person at the front desk was very rude, visibly stressed, talking under her breath about how her coworkers are “getting to her” and kept apologizing in a condescending tone. “Sorry you have to wait 2 hours if you didn’t make an appointment” with an attitude when I and others in line had no problem waiting. She also was talking so loudly i could hear her in my room complaining about too many walk-ins. Sorry that I need a COVID test? Would not recommend solely based on my first impression and experience with the front desk, and I have done the same job as her so I fully understand how stressful it can be but that’s not how you treat patients. Everyone else was wonderful so it’s a shame.
- Verified patient on 8/21
Everything was great, I always come to this location and Denver have a bad experience BUT this last time I came for a Covid test and the gal they had swabbing for them decided to go on lunch before swabbing me and didn’t tell anyone so I was left for over an hour waiting to be swabbed. The practitioner was extremely upset that I had waited that long and took care of me. This is the only bad experience I have had here though.
- Verified patient on 8/19
If you just want a covid test, and not a full work up, look elsewhere. Otherwise, quality of care was great.
- Verified patient on 8/18
I went in to urgent care at the advice of the nurse line. I'm 13 weeks pregnant and they wanted to be sure I got checked out as I was experiencing congestion and a sore throat. The intake staff was wonderful. The MA that took my vitals was wonderful. The PA that saw me was honestly the worst provider I've ever seen.
When I told him my OBGYN told me I have pregnancy rhinitis he gruffly responded "OK... I've literally never heard of that before." When he asked me if I wanted a COVID test I told him I didn't think it was COVID since I've had the congestion since the beginning of my pregnancy and I've had zero exposure to anyone outside my household, but that if he felt strongly about it or recommended it I would be willing to. He, again gruffly, responded "I really don't care... it's your call. You're the one that's pregnant." He offered to send my strep culture off for further testing, which I agreed to, looked at my throat and nose, checked my lungs, etc., but overall it was very much a less than bare minimum experience. Brandon should work on his quality of care and bedside manner. When patients are seeking your professional advise and expertise "I don't care" is not an acceptable answer. When patients are telling you what their specialists has diagnosed them with, gruffly saying "OK, I've literally never heard of that" is likewise unacceptable.
- Verified patient on 8/16
With covid testing, if you are on Medicare, you can not come and get tested. Made 4 appointments yesterday and since my husband had Medicare they wouldn’t see him. That should have been told to me when talking to the scheduling department. Now, we have to find another location that can get him tested. He didn’t have to come and just sit in the car if we had of known and I could have gotten him an appointment somewhere else. Other then that the experience for my self and our children was great.
- Verified patient on 8/14
We have enjoyed having an Indigo Urgent Care in our city. The staff is always great, the doctors amazing at taking time to listen and care. This was our first visit back in about a year. My daughter and I were shocked that while we were waiting 3 people came in to get tested for COVID. Sitting in the same area as everyone else. I asked if we could wait in our vehicle until our appointment and we were told they aren’t allowed to do that anymore. Our case are as high as last fall. And there was no extra precautions with these individuals. We did not feel safe.
- Verified patient on 8/11
For one, Call me with my results for my COVID test instead of me having to call you guys. Super frustrating. Also I never got my online results... on top of that they told me they have the papers ready for me when I showed up but they weren't ready nor did the doctor sign off on it. Really disappointed in this place. Wish I could give a better score but everyone on 8/9/*** did not live up to your guys service.
- Verified patient on 8/10
There was a long wait just to check in. With too many ppl in the lobby, I wasn’t sure when I would be seen for my nurse visit or if everyone was properly social distancing. The nurse who did my COVID test was amazing! I wish I would’ve gotten her name so I could send her an e-card. It was my first test and she eased my fears and walked me through everything she was doing. Her manners were top notch and aligned with MHS’s core values!
- Verified patient on 8/5
The staff was warm and patient and professional. But it was the least urgent of urgent care places. Took 3 hrs to get my 4 year old's sore ankle looked at (and they warned me!). So I guess if you need a backup doctor's office and get an appointment it's a great option!
- Verified patient on 8/3
Made my appointment for 10:40. Got my room at that time but wasn’t seen until 40-50 min later. They may have been understaffed because the word URGENT in urgent care isn’t so. I did get taken care of but they need more workers.
- Verified patient on 7/22
The staff were all very nice. We were seen quickly, but we described what we needed to be seen for prior to going and instead of the staff just giving us a call to say “that’s not a service they can provide, we need to refer you to a specialist” we were seen and told they have to refer us to a specialist. So now I am out the cost for whatever portion of the cost my insurance company does not pay for the urgent care business. A little frustrating.
- Verified patient on 7/15
The Franklin Park urgent care is great but their cray tech was out so I was sent to the north clinic for xrays and covid test. It wasn't surprising that Rockwood has not invested in the easy covid test but still has the arcane test of stabbing to the back of the brain.
I have yet to find a reason for Rockwood to exist
- Verified patient on 7/12
The staff are friendly but it wasn’t what I expected. I did a walk-in and was told that it would be an hour so I made an appointment for 11:45am. The online site said there was no one ahead of me but I guess those don’t get updated often. I received a text message from solv to complete the registration in which I did to try to avoid more paperwork when going back. When I went back, the gentleman working at the front basically asked for all the information ALL over again which made it pointless to register online. And plus he was super slow not that there was a line or anything except one guy waiting and I felt bad I had to take so much time because the front desk didn’t know what he was doing. I was seen quickly which was wonderful and the ARNP, Tam Pham (I think) told me to go to the stand alone ER to get imaging done if I was really concerned about my lower abdominal pain. It was literally like less than 10 minutes for her to tell me all that which I felt like I wasted my time. My husband also went there a few days prior (he’s the one who recommended me) and had the same nurse and she told him the same thing, to go to the ER. I felt like they didn’t really try their hardest and it was just basically “send to ER” type cases. The MA who checked me in was very nice and sweet. I guess I’ll just have to go straight to the ER if I can’t see my PCP and skip urgent care because I’m sure I’ll get a hefty bill for someone to tell me to go somewhere else.
- Verified patient on 7/12
I went to get a Covid test. I did not expect a full on doctor visit, so had not scheduled my calendar for such. They did the swab, but then told me to wait for the doctor. I waited. But he didn’t show and I was going to be late for my next appointment. So I left. It was frustrating. I wish they’d let me know before I scheduled the test that I would have to meet with a doctor. I think it’s just a way to bill my insurance for more services, which I consider a little underhanded.
- Verified patient on 6/24
I needed an x-ray but couldn't get one for several hours. This is ridiculous. If you can't x-ray people when they need it then you shouldn't be an urgent care. I should have just went to the emergency room.
- Verified patient on 6/19
I think there was confusion because I came for a covid test but also wanted to be looked at for a sinus infection. The staff did not seem to understand or if they did they were very short with me and very quick to send me off on my way
- Verified patient on 6/4
I made an appointment for 4 pm and checked in at 3:55. I was taken to an exam room, the door closed, and they forgot about me until I came out at 4:35 to ask whether they forgot me. While I was waiting, I could hear the MA, Cassie, speaking with a caller who was asking about COVID testing. After ending the call, Cassie repeated the conversation to her coworker, using a silly/stupid voice to mimicking the caller. Then she mocked the caller and she and her coworker(who were both working In the back, not the front check-in) laughed. Her co-worker didnt correct her or tell her her comments (made loudly where other patients could hear) were inappropriate. They both had a good laugh at the caller's expense. That could have been me. Knowing what your staff says when we call in with medical concerns was very discouraging and I decided then not to bring my family to this location any more. No confidential personal information was divulged, so there were no Hippa violations, just massive disrespect.
- Verified patient on 5/31
Indigo urgent care of Kirkland did not appear to be prepared for someone with Covid symptoms. They did not ask any Covid screening questions, were only wearing a single mask even though my son had multiple Covid symptoms and they didn’t do a Covid test.
They were also not prepared to care for a child (15 months old) and ultimately had to send us to a different, more equipped urgent care for children.
- Verified patient on 5/19
Tina Bunch was very rude to the point that I left. I traveled 30 minutes to get a Covid test because my son has it after filling out a questionnaire on the indigo website that said I qualified for a test. I was not rude to her or belligerent but only trying to understand what she was saying and she was practically yelling at me from the time that I walked in. I will never go back.
- Verified patient on 5/16
The nurse that seen me could not tell me weather I had a bug bit or a rash. The Google web MD. Said I should seek a doctor thAt could identify my condition. So I called Indigo urgent care and I asked specifically if the doctor there could identify if I have been bitten and they said YES, So I went. Not only could she not tell weather I had bites or a rash, she said she couldn't tell me unless I brought a bug in for her to see. What a ___ joke!! I won't have my insurance pay for the visit today. I wasn't treated at all period.
- Verified patient on 5/13
Scheduled a 1:45 appointment. Checked in at 1:40 Receptionist could be friendlier. Told me I had a 30 minute wait that turned into an hour and 30 minutes. X-ray tech that acted as my nurse Kristin I think was her name, was lovely. She did a great job with my covid test. Which was why I went in. Waited another 20 minutes to see a dr to which I had to go to the nurses station to inquire about. Dr was apologetic and also lovely. 2 hours later I’m finally on my way. If a facility can not manage urgent care and additional appointment the appointments should not be offered. I will not be returning to a indigo facility.
- Verified patient on 5/11
I was told it was a rapid covid test then I was told 24 to 48 hours then was told up to 4 days. Took test Friday at 11:45 was called back Saturday to let me know they did not lable my test and that I needed to come back for a second test and that because they messed up my first test that I would get my test results first thing Sunday sitting here Sunday with no results. Really does not surprise me.
- Verified patient on 5/9
The wait was over 20 minutes just to be seen for 2 minutes. Staff there made me feel like I should just hurry up and leave and they seemed pretty annoyed or impatient. There’s really nothing anyone can do if you’re hurt or anything. They just tell you what they think is going on with you, maybe prescribe some medicine and send you off. It’s something I can do myself, search my symptoms on google and get otc medicine. It’s basically doing the same going to urgent care but having a person tell you.
- Verified patient on 4/29
My experience this last year has been that you can schedule COVID tests and just go in for the test. It was not clear with scheduling that I would also have to pay for a full visit. While the staff was sympathetic they said they regularly have that issue. To me, it seems like the clinic is set up to take advantage and collect as much money as they can for services not needed. Even though I was very sick, I did not COVID but they gave me no advice or anything to treat what I had. This was definitely my last visit to Indigo as I feel that I just wasted a couple hundred dollars on absolutely nothing.
- Verified patient on 4/28
Although everything in terms of the medical care and experience for my visit was excellent I was a bit confused by the “new billing policy” that I was advised of. At check-in I was told that I would now be required to meet my insurance deductible before being able to pay a copay. I was then asked to pay $132. My insurance does not require the deductible to be met for an urgent care visit. When my husband took my son last week there was no mention of this new policy, nor was he asked to pay anything at all. So I asked the employee why my husband would not have had to pay this fee last week and the medical assistant told me that he must have been checked in by a new person and that not all staff is aware of the new policy yet. Well that’s even worse! It all seemed very fishy to me so I again insisted that I shouldn’t have to pay anymore than my urgent care copay. Finally the employee said she would charge my copay only and that I would be billed for the remaining amount. I guess now I will have to dispute whatever bill comes in the mail. It is concerning that I now have to question their billing practices and what they end up submitting to insurance when they advertise themselves as being an urgent care clinic.
- Verified patient on 4/28
Felt chastised, because they assume I don't wear a mask. Which is inaccurate in nearly everyway. Following the mandates to the written letter.. and still treated as if I did something wrong. Explained I just needed the COVID test since my wife tested positive. My wife was in 3 separate times... sinus infection, then ear infection, than covid. If the doctor didn't diagnose correctly, not my fault to believe in their diagnosis and adjusting accordingly. Basically they want me to treat everything as covid. Sorry.. but not sorry that general common sense will always come before fear.
- Verified patient on 4/12
I went in for a pretty routine issue, but I saw the provider for maybe less than 3 minutes. I understand it’s an urgent care clinic, I used to be an MA at others, but didn’t feel like I mattered. Felt like the provider came in just to be able to say “yep, I saw her”. It didn’t seem that busy either because I was able to be seen right away.
- Verified patient on 4/6
The lady at the front desk was very pleasant.The assistant was rude and unprofessional.I was not there for a covid test.She came at me with a Q tip and very rough.I waited untill I wasn't getting better with laringitis and cough.And I received no help I have been sick for a long while.Im very disappointed.And still sick.
- Verified patient on 4/6
Music in the waiting room was too loud to hear the MA checking us in. I “filled out” paperwork online before the appointment, but still had to give it all to him to enter. Should have just gone to a drive through for a COVID test.
- Verified patient on 4/1
Biggest mistake I’ve made unfortunately. Customers should Have been advised there was another urgent care within a mile from this location that had nobody in line and this place had 22 people in line .Still checking people in and by the time I was called into a room they were telling people it’s was a three hour wait . When people went to complain about happening appointment they were told they only had a reservation not an appointment, but when new people came in and we’re tired of waiting 1 to 2 hours they said we can make you an appointment for tomorrow all of a sudden it’s back to appointment. Question ??? Do you ever have doctors at this location???
- Verified patient on 3/27
I brought my children in for covid tests. I asked if they would be receiving the less invasive swab test and was to yes. She then proceeded to give them the deep swab test of which was extremely painful and not what we agreed to.
- Verified patient on 3/17
I expected to be seen by a MD, when I called Indigo, I explicitly mentioned I have lower back pain and kidney stone history, however I wasn’t told that this clinic doesn’t have imaging devices to look into my kidney. I ended up meeting a physician, she was nice and friendly but I didn’t feel I got my questions answered.
The wait time to get registered is insane. It’s about 20 mins minimum. Tgis doesn’t make sense for an urgent care clinic.
- Verified patient on 3/11
Medical assistant dropped my Covid test had to be tested twice because of this. The one that goes up to your brain twice! PA was very nice medical assistant was not very nice until she dropped my test then was apologetic.
- Verified patient on 3/6
I arrived for a COVID test and at no time during the scheduling or upon arrival was I told that this was treated like any other provider visit with a copay until I was seated in an exam room. I left as I needed to get to work. The last place I had gone did not do this and I was in and out in a matter of 15 minutes.
- Verified patient on 2/25
My covid test was just fine, the facility was spotless and the staff were professional and kind. There was required video visit which cost nearly $100 and was completely unnecessary and an obvious money grab. I needed this test for work, and have gotten a few others at different testing locations and have never been required to have a video visit prior to the test. I would not come here for a Covid test again for this reason.
- Verified patient on 2/20
The guy taking Covid test did it horribly, I had blood coming from my nose afterwards.
- Verified patient on 2/20
I got to the clinic at 12:15pm. There was no one in the waiting room when I arrived. I was quick to be put in a room, but then waited 15mins for a nurse to take my vitals, in which time Dr. David went on lunch. Leaving me to wait till 130pm to be seen. Then once Dr David came in, he told me he wasn't going to give me a doctors note unless I agreed to a COVID test, which seems reasonable, but then when I asked for the note to excuse me from work yesterday, Dr David told me they don't normally do that because he doesn't know what I did yesterday, but he would do it this once because he was inconvenienting me with a covid test. I left irritated that I had to wait so long, and was basically called a liar because I didn't come in yesterday while I was vomiting and having severe diarrhea. I will never return to this facility for care, and its because of Dr David's rude 'bedside' manner. But thanks for the Dr note!
- Verified patient on 2/18
Waited 15 minutes after appointment time, no one in waiting room.
Took 45 minutes to get a Covid test and get released.
Didn't feel any of staff particularly friendly??? Afraid???
- Verified patient on 2/9
Dr Weissman was great and everyone was very welcoming but the Covid test was very uncomfortable/painful. I’ve had several tests over the year, all done in a professional medical setting, and unless they were all done wrong, this was way too deep and should not have been painful. Shana (?) said everyone’s eyes water when she administers test. I’ve never had that experience. And to watch my son shaking and have his eyes water was not good. Maybe room for retraining?
- Verified patient on 2/8
The process for getting a covid test is ridiculous. I don’t understand if someone just needs a test why you don’t offer drive thru services. It made no sense to me for it to be a regular office visit; having to get weight and height and possibly expose people in the office. If someone needs a covid test it should just be in and out.
- Verified patient on 2/3
When here because Franciscan an urgent care was closed last night I did get there 15 minutes before closing and they told me It would be better to come back in the morning to do a rapid test. Came in at 8 AM they told me to come back at 8:30 because they were running late. Told me they would be able to do the rapid test and then administer the wrong one and told me that one would have to wait a couple days or I have to get swabbed again for a rapid. Not the best care. Place is clean and friendly but the disarray of scheduling and misinformation kinda sucks.
- Verified patient on 2/1
With the epidemic going on, making sure that patients are mask up, 6ft distance and sanitizer everywhere, you really need to practice cleanliness and making sure that your clinic is clean for not only patients safety but aswell as the employees. Crystal the patient rep who checked me in today for my COVID testing, did not practice the let’s sanitize what patients touch. I watched her check in 6 patients after me and not one time did she wipe up the counter or the pen we have to use to sign consent for treatment pin pad. She didn’t even care to sanitize her own hand. She made sure though that she was able to eat her Starbucks food. As I checked in their was a total of 3 more patients after me that are symptomatic with COVID.
- Verified patient on 1/21
The nurses were nice and professional. I had minimal wait time in the beginning. The doctor seemed to be uninterested and literally running in and out of my exam room. A little more empathy goes a long way. In the end they referred me to another urgent care for occupational health.
- Verified patient on 1/18
Great friendly staff, but all the garbage were full ... empty covid tests in the trash cans... wondering in anyone sanatized anything, the drs diagnosis was to document my own health... that's pretty common sense. I already do that. That's why I know I have shortness of breath....... they gave me an inhaler and no covid test. During covid 19 pandemic.... the ladys at the front desk were more informative then the drs.
- Verified patient on 1/16
Staff were great. Provider was short, did not wash or sanitize her hands after coming in. Didn't take time to discuss symptoms. Wouldn't listen and assumed she knew my daughter complicated medical needs after 30 seconds, despite her record showing serial asymptomatic strep infections. We've ALWAYS had a wonderful experience with indigo urgent care, have gone since they switched, and my daughter seen by her pediatrician for over ten years via Rockwood/multicare. This experience was an anomaly, but miserable given state of world between Covid and political climate. And my daughter is a person of color. Can't help but wonder, given absolute lack of basic kindness on part of provider. Medical technician and staff checking in were very kind!!
- Verified patient on 1/15
I took my daughter to Indigo to get a COVID test so she could see her pediatrician for a throat infection. The staff was very patient and kind. I had informed them of our reason for being there. After putting my kid through the COVID test, we found out it wasn’t a rapid test. That was my fault, I should have asked, not assumed. The paperwork says it will take a few days up to a week to get results; after 8 days I called to find out why I hadn’t heard anything. Apparently the results had been there for days, but no one ever called or downloaded them to her online chart. Luckily they were negative and Again, the staff was very kind and helpful when I called, but it’s pretty disappointing that we didn’t hear anything for 8 days.
- Verified patient on 1/14
It was of no fault of the staff, the staff was wonderful, but my appointment was at 5:45 and I didn't leave until 7pm. I also was under the impression Covid testing did NOT require a provider visit but it does and you WILL be charged for it. With or without insurance.
- Verified patient on 1/13
I was there to be tested for Covid due to being symptomatic. Sat in the waiting area for about 10 min. My seat was not cleaned. The seats are not six feet apart and the employee who tested me did not wear eye protection or a faceshield. Being an urgent care I feel that extra safety precautions should be followed. I work in healthcare and did not feel safe as a patient. Staff was friendly.
- Verified patient on 12/30
The wait was short, the doctor was good and very very kind. My only complaint was only medicine was checked, pre appointment, no verbal health history. The doctor was knowledgeable and super kind. But in my experience both as a patient and a cna/phlebotomist it is hard to gather all the proper health history info based only on a note. Or lack thereof. So def. for double checking and safety it needs to be addressed for every patient verbally every time. Lastly the doctor did a great job with proper introduction and waiting for questions, but did not double check birthdate at the start of exam. Lastly I feel like plexi glass for the front staff and goggles and shield ppe for the suspected Covid patients would be safer and helpful? Just based on how my doctors at Providence Urgent Care did things recently. But that is only a patients perspective. So just an idea if possible. That is all. Thank you.
- Verified patient on 12/20
I was refused Covid testing because I didn't meet the criteria despite having been in contact with a Covid positive person and exhibiting some symptoms.
- Verified patient on 12/20
Covid test leaked. Had to retest which created a problem.
- Verified patient on 12/19
I made an appointment for a Covid test after talking with my physician. The Indigo front desk and medical assistant were friendly and informative. The PA spoke down to me and repeatedly cut me off when I had just started talking. I finally just started replying yes and no to just get the visit over. I left very frustrated and would not let her treat me again. Zero bedside manner.
- Verified patient on 12/16
The first receptionist was discourteous. I was amazed that in a time of Covid he wanted to receive my ID with his bare hands. I presented my ID but didn't understand why he wanted to hold it in his own (bare) hands. He then said something on the order of "I can't process you right now," went back, and left me hanging there for maybe 15 min.
Bad procedures on Indigo's part. But for him personally, you can't throw a fit when you are unable to explain a procedure to a patient. If you're unable to explain the reason for something, it's often because it's completely arbitrary and sometimes even wrong.
What information is there that can't get from the ID by merely looking at it versus handling it?
If you were physically handling IDs before Covid, why are you still doing so now? Even if you want it in your own hands, there's no excuse for running off. The idea that you'll "punish" a patient for asking a question by keeping them standing and waiting and thereby possibly missing an appointment is unbelievable.
Btw, I enter people's info from their IDs, too, but I don't touch them in the era of Covid. (You don't think the virus is a hoax, do you?) People don't want to receive back something you touched for no reason whatsoever. Also, if you sanitize your hands between IDs, then you can verbally state that instead of getting upset. That's called being communicative and that goes for both cross-team communication and provider-customer interaction.
Another receptionist came up, and she responded to my question. She offered to wear gloves while handling the ID, which is a step up. She also wanted to scan the ID to allow them to bring up my info instantly when visiting again.
The difference is, she explained what she was doing and why.
Since I'm healthy, I declined to have it scanned because I usually only go to urgent care once a year if that.
Patients are rational autonomous beings; please treat them as such!
The other technician who was helping the second one (Gigi?) was really nice, too.
Amanda the medical tech had a pleasant manner for one of the last patients of the day and I thanked her for that because I really didn't want to have to be there (who does?). She provided very useful information and took my vitals in a professional manner.
Fiona the NP listened to me and diagnosed my ailment very quickly. She assured me the problem was minor and calmed my concern. Thanks!
I should note that on my way out the original receptionist was courteous in that he said "take care" in a nice tone while I was headed to the door.
Indigo charged me a ridiculously high price ($175) to be seen. I have gone to other urgent cares for $125 (one in another city, another which has closed down). Is $175 the new standard for urgent care?
I'm paying cash (or equivalent). In advance. No billing required, no receptionist having to call me to dun me for payment.
No need to fill out insurance paperwork or any back and forth with the insurance company over what they'll pay for.
Is $175 what you charge insurance companies?
Then why the difference?
That's basically a day's worth of income!
For shame.
To clarify: I'm certainly willing to pay money to get a high level of service and medical expertise. I want the staff to be well compensated so they can be happy about providing me good care.
I just want to know what the best price you give to insurance companies is. And if that rate is less than what you charged me, you (whoever the chairman of Indigo is) are evil for taking advantage of individual customers. Who need to be in shape to work. Unlike you who can take whatever number of days off whenever.
- Verified patient on 12/14
Provider dismissed each of my concerns of potentially being exposed to Covid. Threatened me with quarantine of she had to do the Covid test. And for the Antibody test she made me feel that it was pointless. These are rough times and I'm trying to do my part in protecting others. I left without any thing done and feeling it was stupid to even ask for these tests.
- Verified patient on 12/12
I was required by my employer to have a Covid test due to a direct contact exposure. I was required to make an appointment at Indigo, and arrive 10 minutes early. I communicated that I had no symptoms, but still required a test per my employer. I was taken to a room by a medical assistant and asked a series of irrelevant health care questions, then told if the doctor did not come to my room after 15 minutes that she would be back to check on me. The doctor finally came in, she communicated to me the newest quarantine rules per SRH, I communicated that I am required to follow the procedures given to me by Spokane Regional Health and my employer, and that I did not want to be in the office longer than necessary. The doctor stated emotionally, "I'm just trying to do my job" handed me my paperwork and walked out of the room. The next medical assistant to come in was the worst. She threw my covid test on the counter, asking me to verify my name and date of birth. With her back to me, she told me she was going to swab the back of my throat and both nostrils. I asked her if all covid tests were different, to which she stated, "yes" She then proceeded to shove the swab several times down my throat. She requested I blow my nose, then proceeded to shove the swabs several times into my nasal cavities much longer than necessary. I watched my daughter have a covid test, while it did not appear pleasant, it was not abusive nor done for longer than necessary. I asked her if her behavior was intentional, she did not respond. She did not say anything to me about results, or when I would receive them. She stated, with her back to me, "that's it, exit to the left."
We all have to function during this pandemic, we all are subjected to things we don't like. It's scary to think that a medical professional can behave In such a negative way because they perceive a patient as unpleasant. I recommend people seek other urgent care options.
- Verified patient on 12/9
Made an appointment, but still had to wait over an hour just to get a COVID test.
- Verified patient on 12/8
I was directed to this facility as google listed it as a COVID testing center that did not require an appointment and also stated it was accepting all patients. I guess I misunderstood that that meant “patients of Indigo” coming in for a full checkup. I understand I made a mistake, but didn’t appreciate the bedside manner of the male doctor who saw me and kept telling me what he thought I thought I read instead of listening to me.
He could have kept himself at a further distance from me when talking.
- Verified patient on 12/6
I don't recommend going to this location if all you need is a covid test. That was what I needed and the nurses reprimanded me several times that covid test only appointments are not possible/are not a service they provide. They did give me a covid test and the doctor was good, nice, and quick.
- Verified patient on 12/5
Dr talked us out of having covid test on my daughter even though I had a positive covid test 10 days ago.
- Verified patient on 12/3
Had a covid test 7 days and still haven't heard results.
- Verified patient on 11/28
Getting in and out wasn't a problem only because I had an appointment. Not sure what the outcome would have been had I not had one. I was told I could refuse a Covid test after the fact that I had already been subjected to taking one. It wasn't presented as a choice. I don't care if my insurance did cover, having the choice to take it should have been left up to me. The bedside manner was non existent. Every time I would describe MY symptoms, there was always an answer for it-in a way, it was as if maintaining the upper hand was more important than to listen to the reason for the visit. The Doctor, however was extremely pleasant and nice. She was understanding of the problems I came in with, offered a solution, gave her medical advise and made me feel like my problems were going to be taken care of instead of just saying I needed a Covid test. Front staff were nice and courteous, but I dont think taking selfies without a mask on while sitting up front was safe or professional.
- Verified patient on 11/23
You poll suffers from asking a yes or no question. My "No Thanks" is not due to anything "wrong" with your staff or my visit: they were very good. My issue solely is that your website stated a 24 hour Covid test results turnaround. Through no fault of your staff or even your firm, that is not the case. You might want to not state something as a fact when you actually cannot deliver what you claim to be able to do. Hence, 5 stars across the board for the staff and service, but only 3 stars overall.
- Verified patient on 11/20
Did online nurse visit for upper respiratory infection that i get every year. Has always turned into pneumonia or bronchitis. Nurse said she would call in cough med. pharmacy said that didn’t happen. Then said to come in for covid test and staff would come out to my car. That didn’t happen either. Had to go in amongst other sick people. Will probably have to go back for antibiotics so i feel it was all a waste of time and energy
- Verified patient on 11/18
Why does anyone have to pay for a covid test? And why wasn't it made clear that if the person I was exposed to didn't receive a test that I would have to pay so much for it. We are in a pandemic.
- Verified patient on 11/17
The online schedule defeats the urgent care definition. The secondary appointment for x-rays is ridiculous. I have called several times without a response. So much for saving time and money by not going to the ER. This whole experience has to change.
- Verified patient on 11/7
Long process for a simple COVID test. Testing criteria should be lowered if we want to beat this pandemic.
- Verified patient on 10/19
I went in for a covid test- I went through the online questionnaire and set up an appointment after I “passed” as having symptoms for covid. I arrived and the woman at the front desk insisted I had to pay for a full exam if I wanted a covid test. I asked if we could skip a full exam because I am really not feeling well and just want to go home and sleep. And explained I went through the online questionnaire/screening. She insisted I needed the full exam and raised her voice (it was just rude). I began to cry (I’m sick) which led to a change in her behavior toward me where she lowered her voice and made a comment that I’m the 2nd patient today that’s mad at her because they thought they were coming in for a covid test and didn’t want a full exam. (To be clear, I was as upset/mad as I could muster but mostly I was just exhausted and sick). That being said, the visit started poorly, the nurse who did my test was brusque and abrupt. The doctor at least acted like he wanted to be there so that’s nice. The whole thing took 30 minutes even though I was the only patient in the clinic. Overall I’d rather not have to ever go back there again, although sadly I don’t think it’s the worst urgent care clinic out there and it is conveniently located.
- Verified patient on 10/9
I was not told that I would not receive a call if I tested negative on a Covid test.i was under the impression that I would receive a call either way.you need to be crystal clear that a negative test would not get a call back!!!!!! I waited and wasted a day of leave because of this
- Verified patient on 10/8
I did the online interview, then had a phone call from the provider, who told me I needed to get a Covid test done at indigo and made an appointment for me. All that went really well. I was seen at the Argonne indigo. After I was swabbed, she told me I need to wait for the provider. I waited 20 minutes, then went to the front desk. They told me I didn’t need to wait for the provider. So I wasted 20 minutes in an exam room for nothing. Not a good thing when you’re not feeling well. There were no other patients in the clinic at that time b
- Verified patient on 10/5
We went for a COVID test which was fast and easy but they said the wait time for results is 3-5 days. State testing sites are 1 day wait now but we came here.
- Verified patient on 9/27
This was a good experience besides the fact that there is a $75 copay? All I wanted was a Covid test and had to pay 75$ for just visiting that center. RIDICULOUS
- Verified patient on 9/23
I had consulted online and was directed to go to Urgent Care, but the doctor there told me to go to the ER because he could not help me. Since on a previous visit I did have a chest X-ray at another Indigo location, I thought I would be able to get one here.
- Verified patient on 9/14
The care staff is terrific, but the front desk reception was very unhelpful and problematic. I needed a COVID test to enter Alaska and go to work. The virtual appointment necessary prior to test was very difficult to get going due the security on my phones internet app.
- Verified patient on 9/13
I am super disappointed. I needed a simple covid test for myself and my daughter. Instead we both had to have a full doctor’s visit in addition to the test and it cost us $150 deductible plus an unnecessary 40 minutes in the office, with all the exposure that brings. This was absolutely not communicated when I was booking the appointment and I was not given the option to only be tested for covid. Other than that the staff and clinic were excellent but this was a waste of time for all concerned and we were clearly all embarrassed at having to go through the motions of an exam for no reason.
- Verified patient on 8/31
The physicians assistant was not warm at all. Thankfully the support staff were terrific and made up for his lack of compassion. It was interesting to see the parking lot completely empty, yet the urgent care just up the road had a packed parking lot.
- Verified patient on 8/31
The receptionist was not what I would consider friendly or welcoming. . Her job is to put people at ease not to immediately disqualify care because of rules. I watched her send someone away without insurance who wanted a covid test..he had been exposed. She made it clear the price.however did not offer other solutions. BAD FORM.
- Verified patient on 8/28
Low marks on quality and cleanliness as it's senseless to require patients to come indoors for COVID testing as it needlessly exposes them to others and brings them inside of an enclosed space that ill people frequent, I will not be recommending this place to family and friends unless they change to an in-vehicle procedure. There is mounting evidence that COVID is spread via aerosols which can linger in the air.
- Verified patient on 8/25
I made an appointment for covid testing called when I arrived and still waited in the lobby for about 10 minutes. I was not escorted right away to a special room. Maria was great but I then had to wait to see the doctor. No sure why I wasn't having any symptoms. The doc stayed about 2 mins and handed me an activation code that expired by two days when I made my appointment. She then informed me test results should be back 3 to 5 days. Other co workers are receiving test results in 12 hours. I'm sure I will be billed for the doctor's visit. Would chose to go somewhere else had I have known.
- Verified patient on 6/28
I usually love Indigo. The one buy our house is 5 star experience everytime. We're from out of town and my son has a cough so I was excited to see there was an Indigo urgent care here. However I was extremely disappointed with the wait time. I looked online before I went in and it said only 1 person was in line. So when I checked in I was very surprised she told me it would be a 45 min wait. We had to wait in the car because my son has a cough and everyone is Covid cautious, which I totally understand, but the woman who checked us in said she'd call or text when it was close to our appt time. After waiting 45 min I hadn't heard anything so my son and I went back in. They said we were next. They took us back fairly quickly, took his vitals and told us the physician would be right in. We sat in that room for a other 45 min! I'm not exaggerating. My 6 year old was so impatient and so were my husband and 4 year old sitting in the car waiting. I know urgent cares are known for taking a long time but I've been to a few Indigos and they are always very quick and efficient so I was surprised by this. I dont even think there are enough rooms there for it to be so packed that it would logically take this long to receive care. Also maybe prioritize if someone has a little kid? It was clean and awesome snacks in the waiting as to be expected with Indigo but this wait time was ridiculous.
- Verified patient on 6/22
I was taken right back to a room upon arriving for my appointment. All staff was very friendly. I was happy to see the MA had on a mask and a shield as I was there for COVID symptoms. I was glad that a test was available as well. I waited over an hour to be seen, but due to thin walls, and lack of verifying patient information the patient next door was mistaken for me and COVID symptoms were discussed and when test results would be back, only the patient was there for a matter with her foot. So I waited for that visit to be over until I was seen. I had a chest X-Ray and was surprised to see both techs who were standing by me in the X-Ray room didn't have masks on. I returned to the room and when the ARNP came in I said "I am very concerned for everyone's health that I am in an urgent care office, and I was just tested for COVID that the X-ray techs were not wearing masks." I was meet with nervous laughter from the ARNP but no response. I'm hoping that there was some follow up to this as it puts both employees and patients at risks. Needless to say, I don't have a lot of confidence in my care at this location.
- Verified patient on 6/21
They wasted too much time having personal conversations among themselves. I went in for a COVID test and they insisted on doing more. It took too long and it was not necessary. I just wanted a test. I have since gone elsewhere for a test and it took 5 minutes. I was at Indigo for an hour and had to leave. They decided to scrap the speciments and “cancel my appointment” because I couldn’t wait for the PA to talk with me. I asked to finish it virtually but they refused.
- Verified patient on 6/19
Normally I really love this indigo, the staff is always so nice and kind. Today I was just flat out disappointed. I schedule an appointment and didn't get seen till an hour later. I understand companies get busy, but to watch someone pull up walk in and walk out 20 minutes later while still waiting on your appointment is just upsetting. I get I was just a drive in covid test, but I had my baby in the car waiting. I didn't feel like a priority, just like another test that could wait. I get you guys are an urgent care, so maybe dont offer appointment times. I would have come in with different expectations and planned on coming in later without my daughter. I just really expected more out you guys.
- Verified patient on 6/18
1) I was surprised that I needed to go into the facility for a covid test.
2) everyone from the medical assistant to the doctor only wore paper masks.
3) my temperature was taken under the tongue.
4) in short I thought the facility took a high risk for themselves and me.
Staff were professional and fantastic.
- Verified patient on 6/17
Misunderstandings! The goggle search says free covid testing, which is not true.
- Verified patient on 6/16
This is only the second time I have brough my daughter to indigo. Both times the nurses were fine, but the physician treated me and or my daughter as if we were annoying, an inconvenience, and a burder to their day. The exam was very short and there was almost no discussion. I usually go to citymd urgent care where we always feel welcome, I have dialog with the physican about my daughter and don't feel an attitude coming from the doctor. I will be going back to citymd.
- Verified patient on 6/8
My first visit to I dugout. I was in terrible pain all day and the night before. I was sent away with a prescription for ibuprofen and muscle relaxants. I was shocked to have been sent home in so much pain and told I’d need to make an appointment with my primary physician. Perhaps with Indigo, urgent care doesn’t mean urgent treatment. Highly disappointed.
- Verified patient on 6/5
This should be urgent care I had proof of what condition I had I needed an immediate prescription until I can switch to Swedish in two weeks the provider diagnosed it as a rash and asked for blood tests that’s not the protocol it was like the UW Ballard one which is horrific immediate care in Ballard was real. You will never make it w providers like that luckily an online prescription. Came thru to save my life
- Verified patient on 5/3
The member of staff who provided me with a brace was not wearing a mask and his face came within 1 foot of mine for a period of 5 minutes. I almost didn't come to urgent care because I didn't want to be exposed and now I wish I hadn't.
All the other staff were amazing.
- Verified patient on 5/1
We did the online apt for urgent care and still waited an hour, which was kinda a surprise since there was nobody in the waiting room. The first nurse who took vitals came across a little impatient. She swabbed my sons throat.. then we waited in that room for an hour before anyone came back. I was surprised to be seen by an ARNP and not a dr. They sent us to a pharmacy that was closed. I wish they would have updated us on time rather than letting us sit in the room for an hour, and we’re better informed of the pharmacy hours before sending sick patients there.
- Verified patient on 2/10
My experience was positive until my prescription was called or sent to a pharmacy 1hour away even after telling the staff that it was the wrong pharmacy and them printing a new sheet with the correct pharmacy and address and telling me it was corrected before I left urgent care. I arrived at the pharmacy to discover it was still sent to wrong location.
- Verified patient on 2/9
The reason I wouldn’t recommend is because the wait times were way too long. There was 1 other patient waiting in the lobby, and I waited for well over an hour to be seen. I was there for a total of over 2 hours. I’ve been to several urgent cares in the past and I’ve never waited that long, even with several patients in the waiting area.
- Verified patient on 1/25
This is my second visit for 2 completely different reasons, that they wouldn't help me with my health problems! I've had to go somewhere else each time that the next provider was able to help me, with no problems! The first time I was charged for a visit even though the provider wouldn't help me, this time I refused to be charged. Generally I really like rockwood. My pcp and my oncologist have been through rockwood. I was really hoping that the first time was a one- off thing but now that it had happened twice I will stick with providence urgent care
- Verified patient on 1/11
If my 1st visit to Indigo Urgent Care had been with Prim, PA. it would have been my last. I wasn't listened to, very well, and her manner felt derisive and cold. In the future, I'd rather wait an hour and see someone else than see her right away.
- Verified patient on 1/11
The solv computer check in is more work difficult to use and makes me want to seek care elsewhere. Our family of five have been going to woodcreek urgent care for 15 years and love the staff and long term doctors like dr Billings but we are considering changing as the solv is a big headache. Using computers should simplify not complicate situations especially when we are feeling ill
- Verified patient on 1/10
Was there over an hour and a half even though I had an appointment. Didn’t feel like staff asked me enough questions about my symptoms or health history. Had to request a throat culture which has been standard procedure for my symptoms at other urgent cares in the past. Told me not to worry about my fever unless it got to 104 or 105.
- Verified patient on 1/3
MultiCare Urgent Care
4.78(182,417)
Overview
About MultiCare Urgent Care
Multicare is a not-for-profit health care organization that has served countless individuals across the Pacific Northwest since 1882. With more than 20,000 staff, including providers, employees, and volunteers, they are the largest, locally-owned, community-based health system in Washington State. Indigo Urgent Care clinics — which provide cost-effective and time-efficient care for non-emergent medical concerns — are just one division of their extensive network. Multicare Indigo Urgent Care centers work diligently to deliver a satisfying and uncommonly consistent patient care experience, striving to delight each patient they serve. All locations provide highly personalized, on-demand, in-person, and online care for non-life-threatening injuries and illnesses. They also provide various on-site lab tests, digital X-rays, prescriptions, and physicals. Services vary by location, and most, if not all, clinics are open seven days a week for walk-ins and scheduled visits. Most clinics maintain extended weekday hours and offer 24/7 virtual care visits for select health concerns.
Headquarters
Tacoma, WAOverall rating
Highest rated for
Bedside manner
2.8
Other
2.6
Recent Patient Review
"It has always been hard to get in here, because wait times are so long, but when I broke my finger they got me in right away and took care of me so well. The X-ray techs was beyond nice and the doctor was very knowledgeable and honest when he didn’t know something…recommended a specialist. This is the best Indigo experience I’ve ever had. I’ll return here if I need an urgent care visit. "
MultiCare Urgent Care Locations
4.66(3.7k reviews)
15600 NE 8th St, Bellevue, WA 9800715600 NE 8th St
OpenTue 8:00 am - 8:00 pm
- Mon 8:00 am - 8:00 pm
- Tue 8:00 am - 8:00 pm
- Wed 8:00 am - 8:00 pm
- Thu 8:00 am - 8:00 pm
- Fri 8:00 am - 8:00 pm
- Sat 8:00 am - 8:00 pm
- Sun 8:00 am - 8:00 pm
Recent patient review
It was so quick and easy to book the appointment. I was in and out with everything I needed!
Available times
4.77(4.3k reviews)
This clinic is rated highly in patient reviews and ratings
•Highly Rated
This clinic is rated highly in reviews for their clean offices
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