COVID testing & Rapid testing near me in San Pablo, CA

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

Wait time was good, got in at 1:40pm for my 1:30pm appointment. Staff was friendly and explained things to me. I did kind of get the impression that they were tired of me because I was trying to ask clarifying questions to make sure that later on I will not be thinking about the questions I was afraid to ask :P. It’s very easy for me to just accept what I’m told, and not ask anything, but I’m trying to learn to advocate for myself because it seems like that’s what is needed in healthcare. But I could tell they were definitely getting tired of me asking my dumb questions and just repeating answers they already gave because I was obviously didn’t hear it the first time. I probably need to work on my communication skills because I don’t feel like either of us felt like we were getting through to the other person. It felt like we both felt like we knew what the other person was saying and that they just weren’t willing to hear it.

This was probably best urgent care I have ever been to.

Melanie went out of her way to accommodate my husband and me when we came in to get Covid tests. Due to our unforeseen scheduling error, we didn't have an appointment at that time, but she said we could wait in case she could fit us in between patients, even though they were fully booked. She was able to complete our tests quickly and courteously. We were extremely pleased with the care we received. Thanks, Melanie!

clean and nicely decorated. the staff is super friendly and helpful. i honestly wouldn’t go anywhere else

It was great. Friendly, and knowledgeable provider.

First time visit, very impressive!

This was very easy to make an appointment. The office was extremely clean and neat. Staff was very courteous and efficient. There was no wait time, checking in was easy.

Great medical assistant and Dr. I was listening to and treated very well. The doctor was very informative and knew exactly how to handle my situation. We had a follow up plan.

I had now visited this office three times with different PA’s. Every time has been exceptional.

Dr Stuart Killion was amazing. Very kind and caring!!!

Great service great staff thank you for your help God bless you

It was my first time at Carbon Health, I found the facility clean & bright. The staff was courteous and professional.

I am a patient with Medicare insurance. They accepted my insurance with out any problems or issues. They were able to verify and complete all of my paperwork quickly and efficiently. I was able to book an appointment online and when I arrived, I was in and out within 30 minutes!!! The staff was very friendly and the provider was very patient and knowledgeable about my issues. I recommend them with confidence in their abilities to help you.