Book an STD Test in El Cerrito, CA

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

Beth was fantastic, she was thorough, answered all my questions and had great tips too! I would definitely come here again for my son’s health. However, I was speechless with how the medical assistant roughly administered medicine to my infant son. The medical assistant grabbed my son’s face, squeezed it, and squirted antibiotics into him mouth and with the last pump, they squirted it all in even though it was getting to the point of overflowing out of his mouth. Once I held him upright, he immediately spit it back out. I’m not a medical professional, so I can’t say whether this is standard of care, but I was concerned by their handling of him.

I was from out of town and was able to get a same day appointment without issue. I only waited about 5 minutes after arriving and all the staff, nurse and doctor were kind and very helpful. My prescriptions were send to the correct location and ready for pick up in an hour. Overall excellent experience. Would definitely recommend.

I want to say thank you for every time every one is nice helpful I’m really satisfied with all of you

Waited over 30 minutes after my appointment time to be seen. Staff was friendly all around but some seemed very new and inexperienced, and instructions were unclear sometimes. Gave me a preliminary diagnosis but only told me my final diagnosis as I was literally walking out. Never followed up or shared anything formal with next steps with this updated diagnosis. Appreciated the upfront pricing, though and they were nice.

My only comment is the difficulty in checking in on the phone. There should be a paper alternative.

The doctor was great. She listened helped and cared for us.  The whole staff was amazing.

My experience was fine in office but the billing department has inaccurately billed me for equipment and reaching the billing department to make corrections has been terrible. They do not answer their phone and you are placed on hold and nobody answers. The billing error was significant.

My husband & I tested positive for COVID this AM. We both were able to very conveniently make online appointments for medical evaluations within 30 minutes of our requests. The UC Village-Albany Urgent Care clinic is modern and attractive with highly efficient, very welcoming, friendly, professional & personable administrative and medical staffs. All of the medical personnel have very kind and empathetic bedside manners and listened very well to (and heard!) and were responsive to our medical concerns and questions. We both were in and out of our appointments within 30 minutes. We are very appreciative and truly grateful to have your clinic so conveniently located near our home. Please keep up the great work!

Multiple issues addressed thoroughly. Great staff. No wait. Further follow up. Highly impressed.

Why did you close the Montclair site? Open only on Wednesday for dermatology? Not good. People need urgent care. Not once a week. Open back up

Excellent customer service. Knowledgeably answered all questions. Appointment and billing were fast. Testing next day was on time and professional. Results available within 24 hours. Highly recommend.

I was very surprised with my experience here. My appointment was made very quickly. I was seen in a very short period of time. My test results came back in a very timely manner. I was able to speak with a doctor soon after and was taking care of. I was very satisfied with the experience I had here. I definitely recommend using them for any issues you have or any questions you may have.

Excellent customer service. Knowledgeably answered all questions. Appointment and billing were fast. Testing next day was on time and professional. Results available within 24 hours. Highly recommend.