Book an STD Test in El Cerrito, CA

clean and nicely decorated. the staff is super friendly and helpful. i honestly wouldn’t go anywhere else

The online scheduling was easy with the time slot availability shown. The hour is great, open later than others in the area, avoided going to ER. I arrived & check-in was smooth & no wait. Aria looked over my wound & stitch up the cut, & the support staff was friendly & professional. I barely felt it during the process, & she periodically reminded me if too painful, she can numb more. Great facility!

After visiting Carbon about 10 days ago for an ear canal that was clogged with wax, my symptoms returned (ear pain, moist discharge from the ear canal.) So, unable to get an appointment with my PCP, I scheduled an appointment at Carbon. This time a different doctor saw me. As soon as she entered the room and asked me what was going on and learned that I had been using carbon oxide drops to try and re-clear my ear, she berated me and told me that I should not do that. She berated me over and over, like I was a stupid person, which put me off guard and had the effect of shutting me up. Then she looked in my ears and pronounced me to be healthy… nothing wrong. It felt like she wanted to be done with me. I told her that I had pain in my ear (to which she interrupted “take Advil”) and that every morning I woke up with a moist and slightly not nice smelling moist discharge coming from my ear. I asked if this is something that could be solved with antibiotics or steroids. She said she could give me prednisone “if I wanted” as if I would be the one to make the prescribing decision. Then I told her about the discharge and she said that she could give me some antibiotic drops, and that I should take Guifenesen. The doctor made very little effort to understand my issue and symptoms, and she had a pretty awful bedside manner. I would not want to see this doctor again. I left having zero sense of resolution, and zero confidence in the treatment plan she gave me. I guess I will try to see my PCP or go to an ENT. This was an awful waste of time and money. She prescribed antibiotic ear drops, and did not prescribe the prednisone.

Great first experience. The only issue I have is that no one there answers the phone. We got a prescription sent to a pharmacy (our standard one) and the pharmacy didn’t have it in stock. Because carbon health does not answer the phone, where I could have had them submit the scrip to a new pharmacy, I needed to be the middle person on a wild goose chase between the pharmacy that didn’t have the medication and one that did. This is a very stressful position to be in as a parent with a very sick kid who desperately needs medicine. Other than that one component, I was happy with the experience. I reflected my disappointment under “staff friendliness”, as I wasn’t sure where else to put it. Staff wasn’t unfriendly, they just didn’t answer the phone.

Beth was fantastic, she was thorough, answered all my questions and had great tips too! I would definitely come here again for my son’s health. However, I was speechless with how the medical assistant roughly administered medicine to my infant son. The medical assistant grabbed my son’s face, squeezed it, and squirted antibiotics into him mouth and with the last pump, they squirted it all in even though it was getting to the point of overflowing out of his mouth. Once I held him upright, he immediately spit it back out. I’m not a medical professional, so I can’t say whether this is standard of care, but I was concerned by their handling of him.

I was from out of town and was able to get a same day appointment without issue. I only waited about 5 minutes after arriving and all the staff, nurse and doctor were kind and very helpful. My prescriptions were send to the correct location and ready for pick up in an hour. Overall excellent experience. Would definitely recommend.

Was hoping for a quick walk in,  but there was a lack of staff and eventually ended with scheduling an appointment 2.5 hrs later leading to long wait in my car

My only comment is the difficulty in checking in on the phone. There should be a paper alternative.

The doctor was great. She listened helped and cared for us.  The whole staff was amazing.

My experience was fine in office but the billing department has inaccurately billed me for equipment and reaching the billing department to make corrections has been terrible. They do not answer their phone and you are placed on hold and nobody answers. The billing error was significant.

Why did you close the Montclair site? Open only on Wednesday for dermatology? Not good. People need urgent care. Not once a week. Open back up

After receiving my results, I called Labcorp and discussed the results with a consultation. This consultation filled in my knowledge gaps and made me more aware of my particular situation.

After receiving my results, I called Labcorp and discussed the results with a consultation. This consultation filled in my knowledge gaps and made me more aware of my particular situation.

I was able to choose a Labcorp location and schedule an appointment. Check in was easy, and I only needed to provide my name and DOB. They were able to locate my order in their system. They were already aware that my labs were paid for prior to the appointment. I had my labs done on a Wednesday, and I received my results by Saturday. Great experience.