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in Bartlett, TX.

Amazing staff- personable and helpful! Loved the provider Amy Friggle PAC

Have had pain in and around my right shoulder blade off and on since Feb. Much worse in the past 3 days. Had trouble making an appointment online, but walked in and was seen by a PA right away. Talked with me. Started to examine me but changed her mind when experiencing pain when trying to lie down and said I needed to go the ER for imaging as need confirmation it wasn't a pulmonary embolism/pneumonia. Discussed with her that my symptoms did not seem to match her concerns. Still recommended the ER. I left with no examination heading to the ER. The ER Dr was surprised as said my history since Feb did not indicate a PE or pneumonia problem but rather a muscle strain. We discussed his thoughts that no CT scan/etc... was necessary and he left the next step of blood work and then depending upon the results, possibly a CT scan to be done up to me. Bottom line, he did blood work to rule out a clot which it did. Prescribed a muscle relaxer and within less than an hour of taking it I'm some better.  I feel the recommendations from NextCare were over the top and not necessary. Nice enough people, but I would not go there again.

I was feeling awful. The receptionist was my first encounter.. Absolutely proficient and caring. The Nurse was my next encounter, she was outstanding!! Ensured I was comfortable and provided water as I was coughing so much. The provider actually carefully listened to what i said. Not just in a hurry and brushing me off. She took the time to explain test results and plan of care going forward.. This was my second visit here.. Love it!

The staff and doctor were very friendly and kind. I felt safe and reassured during my appointment! Unfortunately, the examination rooms were not as clean as I would have liked. The trash can had a broken lid. The paper that covers the examination table typically was in disarray, and the roll of paper was on the floor, so any on the table was contamination. I think this particular location should be given more funding so they can raise the level of hygiene there. They deserve to have a location that reflects their hard work and kindness.

Pleasant, knowledgeable and efficient staff.