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in Topsfield, MA.

The facility on rte 125 north andover was fine once I was seen by the healthcare provider and I have nothing negative regarding the care. BUT the male individual who "sits" at the front reception desk needs to Go. He has zero customer service skills and is clueless and very rude regarding his patient-interaction. He told me "check yourself in over there ( at the kiosk), because I'm busy; so if you don't want to do it yourself, you'll have to wait, because I'm doing something now". I asked what about the other "receptionist" sitting near him. He said: "She's eating, so you'll have to wait; or go some place else". I would like to know who hires people like these? One is "busy eating" [ at front desk] so she can't or won't accommodate checking me in;;; he us busy with "something",,,,so if I don't like being treated in such a derogatory manner by these two morons...he told me I can "go some place else". ! Wow, just Wow. If this is all they can find to "sit" at front desk....I have a suggestion: please have no one "sit" at front desk and get paid for doing nothing. Since there is availability to do self-check-in....then just do away with these two useless airheads.

Excellent care at AFC urgent care .  Staff was amazing, no wait times , called perscription in right away .

I highly recommend AFC Saugus. I came in on a Saturday morning and was one of the first patients in the clinic. They attended to me quickly and I was in and out in 30 minutes. The physician was easy to work with and attentively listened to my concerns and addressed the symptoms I was experiencing. AFC Saugus will be my top choice should I need medical assistance in the future.

I was in and out very quickly and Krysta Almeida was very helpful!

I walked in and the waiting was very little. Staff was amazing, The PA Sam was very professional and compassionate removed a cyst. The clinic was very clean and organized.

The team was amazing and the care was exceptional. Wait time was very quick 5 minutes.

Hello, I’m writing to express a concern regarding my recent visit to your urgent care. Unfortunately, I was very disappointed with my experience during the blood draw. The person who attempted to draw my blood had to stick me three separate times before successfully collecting the sample. The experience was painful and made me feel very uncomfortable. I understand that sometimes blood draws can be difficult, but I did not feel confident or comfortable with the way the procedure was handled. I would appreciate it if this concern could be reviewed. Patient comfort, proper communication, and professionalism are very important, especially during procedures involving needles. Thank you for taking my concern seriously. Best regards, SM

They did a great job. Quick wait times. Thorough follow up. I felt cared for.

Great experience. Staff was efficient, professional and friendly. Medical professional was thorough and provided clear explanations. Facility was spotlessly clean and modern.

They were there for me and resolved my issue quickly and professionally. Great!