With a half dozen urgent care centers in upstate New York, Five Star Urgent Care is one of the regions largest providers. Each clinic is open seven days a week seeing walk-in urgent care patients as well as occupational injuries and illnesses for partner employers. For added convenience, their website indicates current expected wait times at each of their locations.
Showing 15 Locations
Sinus infection;, 1,2,3, done, treated .Great place, friendly. Will always go there from now on !
Friendly service from everyone involved. Incredible fast with little wait time. I’d recommend Urgent Care to everyone.
5 outta 5 Professional yet friendly, and thorough yet efficient! 💜
Caring,knowledgeable staff,clean facility and short wait time.
GREAT! I have been here several times for different issues. ALWAYS has a positive experience. Front desk is nice. Nurses and PAs...very accommodating and helpful. Always willing to listen and offer whatever assistance needed! They are so convenient when going to my own provider isn't an option. Very happy they have a location in Liverpool.
I have been to this specific Well Now location several times over the last few years both for myself and when bringing others (I always insist everyone I know go here). I have never waited more than 15 minutes at most and I have always been greeted by a very friendly staff member at the front desk. They definitely strive to be efficient and I have never had a bad interaction with the staff. Being a college student, they have always taken the time to explain anything from insurance to prescriptions and have made me feel comfortable. During my last visit when I was bringing someone else to be treated, I was offered snacks and even a card trick performed by a staff member to pass the time.
I've been to this place three times in the past several years. Most recently I was there last night due to a mild case of the flu. They are friendly, courteous, efficient, and professional. I am always amazed at how quickly they move a patient from check in to a examination room and then to a treatment room. The entire staff of admin people, nurses, PA's, etc always does a great job. They're MUCH faster and more efficient than any hospital emergency room!
I had to go in on my birthday. Not only did I receive excellent care but the staff presented me with a birthday card.
Received prompt curtious service from all staff. Had a broken finger. Received an x-ray and splint. Nurses and radiologist were very friendly and helpful!
The nurse and PA were friendly and professional.
Urgent Care Guide
In a recent survey conducted with the Urgent Care Association, Solv found that patients were waiting an average of 24 days for appointments with their primary care provider. In a world of instant gratification, consumers demand more. They demand now. If you want to watch a movie, you download it in minutes or stream it instantly. If you need groceries, you can pick up your phone and have them delivered to you within the hour. If you need restaurant reservations, you find one with availability, book online, walk in minutes later and sit right down. Healthcare shouldn’t be any different.
That’s why urgent care has been growing at a faster pace than any other healthcare service in the United States. And it is why healthcare consumers search for “urgent care” more than 5x more than “primary care” or “family doctor,” combined. These consumers are highly actionable, searching with high intent terms like “urgent care near me.” They want same day access to quality healthcare providers when they are sick or injured - after hours, one weekends and on holidays - without the cost and inconvenience of the emergency room.
Urgent care centers typically treat minor illnesses like the flu, sinus infections and strep throat, as well as injuries like bone fractures and sprains, cuts, scrapes and burns, making these clinics ideal for diagnosing and treating non-emergent healthcare needs. And at a growing rate urgent care clinics are offering preventative care services including annual physicals and well visits, flu shots and other immunizations and vaccines, taking on the role of primary care provider for the tens of millions of consumers that don’t have one.
For kids there are special pediatric urgent care centers, usually open after hours for patients between the ages of 1 and 18.
Services & Pricing
Urgent care centers, which are part of the walk-in clinic healthcare category, are a convenient resource for consumers needing treatment for minor illnesses and injuries. Services that you would normally receive at your primary care office are usually available at an urgent care including annual and school physicals, flu shots and immunizations, treatment for illnesses including colds, flu stomach pains, sinus and ear infections and more. You can also be seen for injuries such as burns, bites, sprains and breaks - things that you might first thing to go to the emergency room vs urgent care, but you’ll have a shorter wait and smaller bill at the urgent care. As for cost, without insurance, you should expect between $100-140 for your visit, plus the cost of any labs, tests or images. With insurance, urgent care will be similar to seeing a specialist with applicable co-pay.
Insurance & Payments
Nearly all urgent care centers take commercial insurance and many (if not most) will take medicare. As such if you have insurance coverage, you can expect the financial experience to be similar to visiting a specialist where you have a co-pay, usually $35-50, due at the time of the visit. Any additional lab work, x-rays or other tests performed will be billed against your insurance first and any supplemental balance due will be invoiced to you after the fact. Without insurance, you’ll pay a visit fee between $100-140 at the time of your visit. This is typically 25-50% more than your primary care provider, but usually the convenience is well worth the additional cost. If you are interested in a telehealth or video visit, your cost could be as much as 50% less than an urgent care, you could be diagnosed and prescribed medication and you’ll never have to leave your home.
Hours & Wait Times
Every urgent care center - even those part of the same group or brand - may have different hours. While they are meant to be conveniently accessible during times when your primary care provider is not, that’s subjective and highly variable. A traditional formula, however, is that an urgent care is open 6 to 7 days a week usually between the hours of 8 am to 8 pm. That could shift to nearly any 8-12 hour period between 7 am and 10 pm. You’ll even find some clinics open 24 hours a day, similar to an emergency room. As for wait time, most patients report waiting between 15-45 minutes on average, but that can certainly vary, as well. It’s usually best to find an urgent care near you to either confirm the hours online, or call the clinic directly to verify. Or, you can book a same day doctor appointment online with Solv.