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in Durham, NC.

I got hurt at work and came in to see why I’m in awful pain in my knee.As I hobbled into office  they were more worried about payment.I could barely walk and given a ace badge and told to ice and heat knee .Gven note with wrong date on it so really shocked these people couldn’t care less .Disappointed and upset just focused on money …

Needed lab work done for scheduled appt. Was able to go in & get the labs. With no issue, & schedule follow-up appt. For the next day.

I had an appointment at 9 a.m. and was taken in at 9:05 and had my vitals taken. After that, the NP didn't come in until 9:50. I was given my results and that interaction took about 5 minutes. I had previously received a call regarding my results, but was unavailable when they called. I called back multiple times and left 2 messages, but my calls were not returned. It seems like this appointment wouldn't have been necessary if they returned my call, and informed me that my future care would be at a different practice. It also would have felt better if someone just communicated with me during the appointment that they were running behind and it would be 40 minutes before the NP could see me. My appointment today confirmed that my injury was more severe than I was told. I was told weeks ago that there were no indicators that I had a torn ligament, but I was finally approved for an MRI a few days ago, and the results showed a torn ligament. They told me it was just a contusion on multiple occasions, and that there was no sprain or torn ligament. I went every week and expressed my pain, and how continuing to exert myself physically at work caused more pain, but I do not feel like I was heard or taken seriously. I understand worker's comp is complicated, but it feels very frustrating.

Having back pain and home remedies were not working!  Did a walk in and was seen quicker than when I have an appointment with my regular doctor!  Staff so nice and Kathryn Herb, NP was amazing!!