MultiCare Urgent Care Locations in Union Hill-Novelty Hill, WA

It has always been hard to get in here, because wait times are so long, but when I broke my finger they got me in right away and took care of me so well. The X-ray techs was beyond nice and the doctor was very knowledgeable and honest when he didn’t know something…recommended a specialist. This is the best Indigo experience I’ve ever had. I’ll return here if I need an urgent care visit.

Great experience, super gracious staff all around even swamped by demand with Covid testing and dealing with high volume of walk ups like me. Being able to check my appointment waitlist status in Solv and not need to spend all day on site hoping to make the cutoff is 👍👍👍 - all healthcare appointments should be like this.

I was a walk in on the first day open after New Years - the clinic was slammed with Covid testing. I checked in and went home to receive a text to come back six hours later. I understand why the delay and was happy to go home rather than sit and wait. Interactions were all positive and professional. I recommend.

This clinic is always my first choice for urgent care needs. I couldn’t get an appointment for my Covid test so I was told to show up the following morning upon opening, and got registered and called when they were ready for me. Excellent system!!

I was able to get in for my Covid test same day.

I was able to get in for my Covid test same day.

I was a walk-in for a Covid test. The staff members were all kind and helpful. I only waited an hour and a half for my test which I consider excellent for the high demand and a Sunday.

The staff was amazing dealing with all the Covid 19 testing and the massive number of people visiting

My experience was pretty good. The nursing staff and doctors were lovely. The front office Consierge was super focused on the paper work side of the house that she got short with me whenI asked her what I thought was a relevant question. I don’t think she meant to be short but when a person is not feeling well, the mantra from the providers should be “people first”. What happened was that because of my symptoms, I qualified for a rapid test. She told me that I would receive my results within 24 hours. I curiously said to her “I thought this was a rapid test” and she impatiently said: “there are a lot of people ahead of you”. I felt the comment sting a bit and pushed back by saying “you did not have to be rude/short”. She then went on to explain that the Poulsbo branch only has one testing machine. Once that was explained to me, it made sense. My point is. Is that slowing down, offering eye contact, and kindly explaining that information up front would have saved me from asking what, to her, appeared to be a dumb question. It made me feel stupid - especially because there were other guests in the lobby. I am pretty certain that the other guests standing there would have liked an answer to my question. To be fair, she was really efficient and I think she was doing a good job and her best. I am merely sharing this as “coaching & learning” opportunity - as a Consierge, she is the window to your company. What the patient sees, hears, and feels at the front desk is as powerful as the care they receive behind a closed door. The young lady that helped me has it mostly right - it would help her to always remember that each person that walks through that door has a story and, they may not know Indigo’s story. It is her job to educate and put the patients at ease. Even so, I would recommend the clinic. I realize that everyone is under a lot of stress. Thank you all for your support and help today with me and my girls.

2nd visit ...COVID-19 test for job. Great experience! Professional and courteous

We had a great experience with Indigo in Issaquah. The staff was very accommodating and went above and beyond expectations from an urgent care. This was our first time using this facility and would definitely come back and recommend to others. Thank you so much for taking care of us.

We did have to wait, but it was understandable due to the massive number of people seeking covid tests.

We are ages 73 & 78 & didn’t feel well. We didn’t know what to expect & was uncomfortable in our new situation, unfamiliar environment, possibility of contact with really sick folks. We had been exposed 7 days earlier to a confirmed Covid positive neighbor. It only took a minute or two - for the receptionist to put us at ease. Respectful, friendly, clearly overqualified for the position. We had done the paperwork on line, a little challenging for us “OG’s” (old guy & old gal) the medical assistant was equally as GREAT! Then the Dr. came in continuing the wonderful care & attention he detail & was so gracious. Never been to this facility or any on Christmas Eve. Of course they were swamped with all manner of health issues & took it in gracious stride. Carole & Irv ❤️🙏🏻🧑🏻‍🎄🎅🏻 Insurance paid the $500 for testing.

I was in for a COVID test. There was a long wait, but they used the SOLV app so I was able to run errands until it was my turn. Very effective and efficient.

People wouldn’t hesitate to go to the dr if it was always like this. Of course for an urgent care top notch.

This is our “go-to” urgent care place for the few times we’ve needed them, especially for circumstances where we can’t wait several weeks to see our primary care physician. For a walk-in on a late Sunday afternoon, the wait wasn’t all too bad. I personally really liked that I could check in and then go home to wait while I watched the live wait status at home until my time “in line” got closer. The staff is always friendly, informative, knowledgeable, and caring.

Squeezed us in last minute for rapid Covid testing; everyone was very friendly. They also accommodated some other last minute people and were staying late to run everything. Very much appreciated!

Wait time was much better than a previous experience at different urgent care. Was treated quickly and with care. Would recommend to anyone in the area.

Such a great place. Mia at the front was wonderful and so helpful. Dr. Tran was flat out amazing. She really was a delight to be seen by. She was very thoughtful and informative. All around best experience iv had at an urgent care

We had great service when we went for covid tests! Great staff and very friendly.