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in Eva, AL.

My husband was seen on a Friday morning. Appointment set up online. We arrived @ 8 am for an 815 appointment as directed. I could not get the app to take a picture of his ID. He is a 68 yo male w 36 hr hx max Temp 102.8 F orally, shaking chills, drenching sweats & “feels horrible”. C/O “raw” feeling throat initially but has coughed literally twice without any mucus production. No other physical complaints. Temp did drop to 98.6 oral with Tylenol & Advil. Temp 101.2 oral in clinic. Hx includes HTN, Dislipidemia, Arthritis. Never smoked.  We chose this clinic because it was Urgent Care which, per my search, meant they were equipped to handle more complicated issues than a simple walk in clinic. I mistakenly assumed this meant they could do labs onsite. They do not, except for rapid swabs. They did a rapid test for Covid & Flu via nasal swab. The provider read those results & reported to us that my husband had neither. She sent in a prescription for a gelcap for cough. They can draw labs but, blood is picked up late in afternoon by LabCorp. That means you do not get your lab results until the next day if at all. We did not get his at all. We received a notification via text that his results were available & we could view them by setting up an account. I did. We could NOT. We called for lab results Monday at the same time we asked for the results to be sent to his Primary Care Physician. He had continued to have the same symptoms over the weekend. Not worse but, not improved. Miserable weekend!!! Called his Dr Monday & was able to be worked in. We were told when we left there Friday after I encouraged the “Provider” to draw blood ( we discussed it & decided a CBC to get a baseline on White Blood cells was a good idea). We also discussed a Chest Xray. We agreed it was likely too soon as his lungs were clear on her exam, his O2 Sat was normal & he really had no respiratory symptoms. She also reported that his throat looked normal on exam. Our Blue Cross Blue Shield Blue Advantage insurance charges $90 for an Xray as an outpatient. My husband & I were concerned this was an unnecessary expense based on Physical Exam. This provider stated he had a “Viral Illness”. She explained that a viral illness can cause high temps even in an adult & make you “feel like you have been hit by a truck”. She encouraged us to return if he got worse. She advised us she was off the next day which was a Saturday but, her counterpart would call us with the results, “ if they had gotten them”. She explained that the clinic closes at 4 pm on Saturdays & she did not know when LabCorp would actually process the blood tests and report them out to the clinic. But, if they got them someone would call us with the results. According to the text I received from LabCorp , the clinic received the results at the same time we were notified they were available to view which was on Saturday. Since I was not able to view them or retrieve a copy of his office note on the site, I must assume the clinic never received them. We did ask the person who answered the phone if we could get a verbal report of his labs results. She asked us to hold. It sounded like the same person to me who came back on the line shortly & said, “there is nothing concerning”. I verified, “ his blood work looks OK”? She verified, there is nothing to worry about”. I thanked her & told her we were seeing his Family Physician at 2:30pm so please send the labs to her.  When we saw our Family Physician, she had received a copy of my husband’s lab results. In her interview & examination of my husband. She reported that my husband had an elevated white blood cell count on the blood that was drawn 3 days prior. She stated if the provider who saw him on Friday had seen these lab results with an elevated WBC and Neutrophil count, she would have seen that these point to a BACTERIAL Infection NOT a Viral Illness. Our physician gave him an antibiotic injection in the office and sent in a prescription for an oral antibiotic and a cough syrup. By the following morning, Tuesday, he was feeling significantly improved. In summary, No, I DO NOT recommend this clinic and I would NOT return. I am not sure about the provider. It is not her fault the clinic does not have an actual lab. So she had an incomplete assessment which actually is her responsibility. However, I am the one who questioned not doing labs & Xray & we discussed it. Otherwise she was ready to discharge us with only the negative nasal swabs for Covid & Flu. I feel there is fractionation in care here. If that provider had reported off to her counterpart on duty the next day & someone had been looking for my husband’s labs, they could have called us and told us that his labs indicated a need for an antibiotic vs “watchful waiting” ( my term). In addition, in social chatting with staff in their “in & out” trips doing different things; I learned that they are staffed by only the 3 people we had seen that day but, “hopefully we will make it & be busy enough to get a lab”. Personally, I have NEVER had to question if a facility or a provider had all they needed to provide adequate care. In the future if I am going somewhere unknown, I will ask.

Scheduling is a breeze and staff and care about your concerns seems genuine. Excellent doctor to patient conversation and support of concerns.

Woke up during night having trouble breathing felt like I had walking pneumonia so I went first thing in morning

The Staff was very professional..Felt comfortable with my care Very Thorough..The Establishment was very Nice..Should put mask out for everyone...Alot of people in there coughing and Hacking..I was just there for an injured foot. Hope I don't end up with COVID

Great medical care with a great staff. Definitely would recommend!!

Fist time visit - everyone was great. Highly recommend!!

Will return to this urgent care the next time I need help

I haven't gotten my result yet still waiting to receive them.

Great care…Only thing is that walk-ins go ahead of scheduled appointments

Unfamiliar with the options for Urgent Care, in the Cullman area, led me to visiting Huntsville Hospital Urgent Care, based on a trusted friend providing an excellent referral and personal recommendation, for myself, and my two kiddos, of whom have all experienced these unpleasant sickly germ infested symptoms, for going on 3 days…  Not only was the staff, beyond exceptional with personality, there was a flare for professionalism and informative conversation, from the very beginning, during a call to confirm insurances and scheduling nuances, but upon arrival, it was to be noted that, that this level of unmatched kindness and compassion and efficiency, was the standard of each and every interaction, of which we were so fortunate to be engaged with, throughout the entire process of our visit! Specifically, the clear and unambiguous nature of the initial vitals and assessments, with details and explanations for the plan of care, via labs and testing, following by, shared diagnostic information, with an appreciated dialogue and an inclusive approach of treatment, ensuring understanding and supportiveness!  I cannot recommend Huntsville Hospital Urgent Care, and the team of phenomenal support staff and medical providers, enough! Thank you, Huntsville Hospital Urgent Care team for the supportiveness of care and treatment, for myself kiddos and myself!

Excellent job from the beginning of my visit to the end. Very friendly staff and absolutely clean facility 👍🏾

I was able to choose a Quest lab location and schedule an appointment. Check in was easy, and I only needed to provide my name and DOB. They were able to locate my order in their system. They were already aware that my labs were paid for prior to the appointment. I had my labs done on a Wednesday, and I received my results by Saturday. Great experience.

Huntsville urgent care was exactly what I needed. I was having an issue with my foot and leg. Upon arrival was checked in immediately. The wait time to see a Doctor was minimum. Everyone was friendly and professional. Thanks Huntsville Urgent care. I will definitely recommend.

Staff was great, fast, and tended to my needs. Excellent service!

I highly recommend for anyone thinking of getting tested. From start to finish the whole process was hassle free and and very professional. I had my results very quickly and discreetly couldn't be happier with the service.

Everything about the experience was wonderful. We feel very confident that if we have the need we have the place to solve our medical needs.

I highly recommend for anyone thinking of getting tested. From start to finish the whole process was hassle free and and very professional. I had my results very quickly and discreetly couldn't be happier with the service.

Check in fast an easy.Staff was nice an polite.Wonderful care you get.