Book urgent care & walk-in clinics near me in Carrollton, TX

My son was complaining of pain in this ear and he never complains unless he is really feeling bad. I love this Just 4Kids Urget care were  able to take him in as soon as possible without an appointment made. The staff and nurse there are always so friendly and the nurse explains everything so well!

Son want feeling well. Made virtual visit so that way he could stay in the bed. This was his first virtual visit, he was nerves but he did it.

Check in process was fast and easy , PA Laura was absolutely amazing! She did a small procedure on my sons left foot and was so patient and kind, thanks to the staff for helping make it go smoothly for my son!

It was excellent.  Received excellent care. Scheduling online is easy as is checkin. The staff and caring recd were awesome.

All of the staff was amazing and very kind professional and knowledgeable in assisting my urgent care needs

The PA was very good. Cordial and knowledgeable. Called in prescription quickly.

Everything is very good. Nothing to complain about

I want to share a concern about my interaction with the medical assistant during my visit. From the beginning, the interaction didn’t feel particularly welcoming. When she called my name to bring me back, I greeted her and asked how she was doing. She responded, “I’m fine,” without really acknowledging the greeting beyond that or returning the question. I normally wouldn’t make an issue out of something like that by itself, but it stood out because the interaction became increasingly uncomfortable from there. My main concern happened during the specimen collection. To be clear, I specifically requested to do my own swabs. Self-swabbing isn’t new to me. I’ve done it during medical visits throughout the years and was completely comfortable collecting my own samples. There were two different swab kits. One was simple and familiar, and I had no problem completing it. The second kit was different from anything I’d previously been asked to handle myself. In addition to collecting the swab, there were extra steps involving liquid, breaking or activating part of the kit, and transferring or pouring something. I had never had to do those additional steps myself before. I explained this to the MA several times and asked specific questions because I wanted to make sure I was doing it correctly. While I was still trying to understand the process, she repeatedly seemed ready to walk out of the room rather than staying and helping me understand the unfamiliar steps. She kept telling me to “just read the instructions.” When I continued explaining that I’d never had to do this part before, she told me I was “thinking too deep into it.” I wasn’t confused about how to self-swab. I was asking for help with a collection kit and additional steps I’d never performed before. Ultimately, I went ahead and completed both swabs to the best of my ability. The familiar one was fine, but I knew I had messed up the kit with the additional steps. That’s exactly what I had been trying to avoid by repeatedly asking for help in the first place. Beyond the specimen issue, the way the MA communicated with me made an already uncomfortable and personal medical visit more uncomfortable. Her tone became dismissive and argumentative, and at times I felt talked down to rather than helped. She was also speaking loudly while we were discussing sensitive medical information. I specifically asked if we could not speak so loudly because the walls are thin. I didn’t feel that her volume meaningfully changed after I expressed that concern. Eventually, I became uncomfortable enough with the interaction that I asked her to have the doctor come back into the room after I returned from the restroom. When the doctor returned, I explained what had happened, including my confusion about the unfamiliar kit and my interaction with the MA. She listened, understood what I was trying to explain, apologized for the experience, and helped me with the specimen issue.  I really appreciated the doctor’s response. She didn’t dismiss what I was saying or make me feel like I was being difficult. She listened and handled the situation in a way that made me feel much more comfortable. I want to be clear that I’m not submitting this simply because the MA wasn’t particularly friendly. I don’t expect every employee to have the same personality or communication style. My concern is the overall experience: the unwelcoming demeanor, repeatedly appearing ready to leave while I was still asking specific questions, telling me to “just read the instructions,” telling me I was “thinking too deep into it” after I repeatedly explained what I didn’t understand, the dismissive and demeaning tone, and continuing to speak loudly while sensitive medical information was being discussed after I expressed concern about privacy. What bothered me most is that I was genuinely trying to make sure I handled the specimen correctly. I knew how to self-swab, which is why I requested to do it myself. I simply hadn’t encountered the additional steps required by one of the two kits. I asked for help several times, didn’t feel that I received it, and then ended up making a mistake with that kit after trying to figure it out myself. Patients should feel comfortable asking questions when something is unfamiliar, especially during a sensitive medical visit. Being unsure about one part of a medical collection process shouldn’t result in someone feeling rushed, dismissed, talked down to, or embarrassed for continuing to ask for clarification. I hope this feedback is taken seriously and used constructively to address patient communication, privacy, and making sure patients receive appropriate assistance when they have questions about an unfamiliar collection process.

Overall satisfied reception entry questioner may need improvement otherwise all ok

Grandson complained if a sore throat when i picked him up from school.  Drove right to urgent care to get him checked. They saw him immediately  Good experience

I am always so grateful when staff takes the time to listen and show they care. I definitely will be back but hope I don’t have to be back anytime soon!

I am extremely happy with the dealing of staff, all are very professional and very kind and humble people

They never call me back about my sons cray result, i don’t know if the arm is broken or not. They should’ve called me back.

The staff was so friendly and attentive to my needs. The DR informed me well on risk factors and helped tremendously. I’m so thankful for the care I got!

I usually have a real positive experience at your facility. But this time it was not as much so. I still left with pain and nothing really to help. The only positive thing was he told me what the problem was. I do have an appointment with my orthopedic doctor tomorrow. I do appreciate having the insight as to what the problem was.

Very patient and kind staff! I would recommend them to anyone.

They were all fantastic I don’t have a bad thing to say about the whole experience

Once interacting with a person, the service was good, my concerns were heard and addressed. I was able to schedule a same-day “appointment” (not an actual appointment, more of a rough space holder) online. I arrive 15 minutes early, checked myself in on the kiosk. Being next to be called back I waited approximately 40+ minutes. The front desk personnel did not acknowledge me while waiting or ant time of exit. I had to be the one who questioned co-pay, assuring all was fine prior to leaving. The actual care from medical assistant and nurse practitioner was fair, very routine, I was seen, tested, given results with options for next steps. While over all I’ll return an area of growth would be communication with the client “patient” regarding what’s happening. The feeling of being felt forgotten or a burden when asking questions was unsettling especially when already not feeling well medically.

We appreciate Rapid Med’s support and professionalism. Always great bedside manner. We will use again and recommend highly to others! Thank you so much!!