American Family Care (AFC Urgent Care) Locations in Sevierville, TN

This was my first experience with AFC Urgent Care. I was extremely pleased with the staff. From the beginning to the end of the testing procedure. I would certainly recommend AFC Urgent Care.

I had a 1:00 appt for COVID-19 testing. When I checked in, they told me they were running 3 hours behind. They said they would text me when to returned. They texted me at 4:00 to say they were still running behind. I was finally texted at 5:00 to come to the lobby. Throughout, Kimberly was polite and professional. You have a gem there. I saw Lisa who was equally professional and competent. You really need to give those people more staffing.

Other than testing positive everything was excellent

I have been to this AFC location multiple times (for COVID and non-Covid issues) and have been pleased with my treatment every time! My latest visit was for a Covid test and I knew there would be a long wait. I was informed of my wait time when I arrived, was sent an wait-time update text during my wait and actually got in quicker than anticipated! I truly appreciate this clinic and their staff ( ESPECIALLY DAVID AND JANET)! Janet and David never rushed me while I discussed my symptoms/lack of symptoms, expressed my concerns and answered ALL of my questions during my visit! I can not imagine the stress that health care workers are going through right now (and all throughout the ongoing COVID pandemic), but greatly appreciate the professionalism, caring and friendliness shown by all the members of the Chapman Hwy AFC clinic staff! THANK YOU AGAIN!!!🥰

Online This time the nurse that tested for COVID flu and strep was efficient with testing so it was less bothersome and less painful. She was a pro. The office should buy her shoes for her as a gift.

1st time patient here. Been sick, struggled to find a location that could get a vivid rapid test within less than 6 hrs. They had an opening that was almost perfect for my travel time. Booked it. Girlfriend wanted tested too, they saw her as well. Staff was very good, felt like we made friends when we left. NP/Doc was very professional and explained things exceptionally well, also provided scripts for possible (likely but unconfirmed) flu/sinus infection. Great experience altogether. Highly recommended.

This was the first visit to this clinic. The facility was clean. My son was tested for flu and strep which was surprisingly negative since he could not swallow due to his throat being so incredibly sore. The doctor did not prescribe antibiotics in which I feel that an extremely sore throat with excessive green phlegm was really needed. She only prescribed mouth wash and something for occasional cough. He still 2 days later has an extreme sore throat so not really sure what move to make next.

It was an overall good experience. Although I had a lengthy wait time before being seen, I understand it was because of risks and to protect others. The check-in process online was alright and Dr. Congress was very nice and I appreciated that she would sit down and just genuinely listen and would offer her advice. The person who conducted the tests was also very nice. I also appreciated how quick the service after being seen was. I would definitely recommend this place in the future.

We were in town only for the day when my daughter’s throat got much worse. It was easy to get in to be seen, great social distancing, acceptable wait time, and friendly staff. The nurse testing for strep and Covid did a wonderful job at calming my daughter down.

From start to finish, my experience was excellent. I have used this Urgent Care before, and I find it the best in the area. The staff is kind, understanding and patient. They do not rush you through the process and do all they can to make you feel comfortable the entire time. They are as thorough as they can be so as not to miss any critical information. I felt like everything was clean. Safe distancing is a priority. I highly recommend AFC Urgent Care and commend the staff on their professionalism and care.

Everything was so nice! I have had recent bad experiences at other urgent cares, but this is the best one yet. I will definitely come back!

I came in from out of town to visit. Had a sinus issue and made appointment with the clinic. I got in on time and the staff was so helpful and so friendly. Made me feel at home. Doctor Mooser was the best. Very informative and knowledgeable and really cares about the patient. I would recommend this urgent care to anyone. This clinic is ran the way a clinch should. Five stars. Thanks

I came in from out of town to visit. Had a sinus issue and made appointment with the clinic. I got in on time and the staff was so helpful and so friendly. Made me feel at home. Doctor Mooser was the best. Very informative and knowledgeable and really cares about the patient. I would recommend this urgent care to anyone. This clinic is ran the way a clinch should. Five stars. Thanks

Amazing staff!!! My husband and I’ve AFC Urgent Care. I broke a rib and had to go there. My husband broke his foot and went. We are always treated with respect and the associates truly care about us.

The staff was very courteous and professional. I was from out of town and was helped and guided every step of the way. I would highly recommend this Urgent Care. Thank you for helping me.

Had to take my mother in after a fall. The whole staff was incredibly friendly and compassionate. Highly recommend this clinic for urgent care.

I have a wonderful PC in Knoxville but was at my daughters 2 mi from Sevierville TN AFC. I have used them several times as well as the one in Fountain City AFC. They never disappoint & I received excellent care from the time I walk in the door. I usually make an appointment ahead to shorten waiting & fill out the paperwork online. The MA that checked me in as well as the doctor were very thorough. I was quite sick with a respiratory COPD flare up & prescribed proper meds. You WILL receive excellent care. I was in & out in one hour & that included results of flu, strept & COVID tests. Try to remember if you do have to wait they are humans & sometimes they have staff out sick too.

This is our go to urgent care... the first girl in the front was very unfriendly when I went to check my daughter, saying just go wait back in the car, after 40 minutes and I didn’t receive a text about being checked in, I went back in to find out she never checked my daughter in... once we were in a room all was great as usual

This is our go to Urgent Care for several years now and have always had great experience, however this visit left me completely puzzled... my daughter had injured her hand, from pinky to wrist, no fracture was found however it was recommended to wrap it for stability for now. The physician wrapped her arm from wrist to elbow with an ace bandage instead of protecting her pinky and hand. I spoke up because I have been trained to wrap and cast. We moved to a different room where she proceeded to make a wrist splint and wrapped my daughters hand and arm leaving my daughter unable to move her fingers or her thumb... how can a physician not know how to properly splint and wrap an injury... (I rewrapped after we left supporting her pinky and wrist) This is not the first time we have gone there with injuries like this, however this is the first time I have experienced a physician unable to do this, and I worked in urgent care for 5+ years

Everything was pleasant and professional. Was covered by my insurance. Wait time was very short. Check in was really good. All I had to do was walk in without an appointment.